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2.3 Based on 118 reviews
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  • Customers like
    • Product 5
    • Clean 4
    • Not much any more 4
  • Customers don't like
    • Poor customer service 13
    • Staff 7
    • How dog was handled 6

Been trying to log into my pals rewards account for a few months now with no sucess. The 1st problem was getting the msg that my email isn't recognized. However, I was trying to log in from a direct email I'd received with my account info I had and been using from the start. When i called, I was told that they had records stating I'd contacted them and asked to cancel my account. Wrong! Why would I do that when I use the rewards... Was told... Read more

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I am considering taking legal action against Petco, particularly the Jackson, TN store. I purchased an African Ringneck Parakeet from them in March and have been trying to get some form of paperwork showing that it is domestic bred since that time. This us a CITES II listed endangered species and should have a legband and documents to prove that. It has no legband and no proof. In fact, all attempts at getting such proof has resulted in... Read more

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I bought loose dog treats (cookies, chews) from the open bins at Petco at Staples Mill Rd. RVA. When I arrived home and opened the treat bag, there were many bugs inside the bag. They appeared to be "mealy bugs". all over the cookie treats!! Yuck. I didn" t bother to offer my pet even one of them. -just tossed all of it in the trash. The employees at this store should spend less time socializing with each other and MORE TIME WITH... Read more

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I'm actually not pissed at all, I am BEYOND PLEASED with my experience at the Petco in Houston (on Westheimer 77042). I received five Glow Fish for my birthday in January. Needless to say, the water quickly became murky and my fish started dropping like flies. My boyfriend (the one who gave me the fish) brought a sample of the water to the Petco twice and cleaned the tank several times. However, nothing seemed to work. He also bought three more... Read more

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Today i went to the Torrington, Ct Petco groomers. Just for a nail cut. On my dog and cat. I have been taking my cat to petco for 11 years. My dog 3 years. They are expensive, very unprofessional, Abd as of today it was my last visit there EVER. So the chubby groomer asks is that a cat, i reply yes, she says to me and my bf we don't do cats on the weekend. Wow and *** my cat has been going there 11 years. Never a problem, today they tell me... Read more

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I drop my dog for grooming service and, in the fact no customer was in line , I been told the time to pick up my dog it will be in 3 hours. I back in two hours later, the dog was done in a cage all stressed, and no employed were present to get it back to me. I had to call anybody in the cash register to try the get the dog out because at this time is was barking and upset, still had to wait for the lady a while to show up, I feel too bad for the... Read more

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At the beginning of the year we purchased 3 Siberian Husky puppies shots and food are very expensive and Petco is close by. for the last 6 months I have spent about $400 each month getting special puppy food for them the majority is candid in a few other texas-based grain-free companies I was told I probably have plenty of pale rReward Points because of how large my purchases are this is six months into doing this and I'm just told that I needed... Read more

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I placed an order on petco.com and when my package arrived, my order was incorrect. I ordered several dog products, and what I received was for reptiles. After a lengthy discussion with customer service, I was told I would receive a UPS return label via email. To print it out, and repackage the items I received, and sit it on my porch for pick-up, and that she would expedite the items I ordered, and I would get it the next day. Several days... Read more

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Very disappointed in how they groomed my Maltese. She was not matted when o brought her in. They cut her hair on the middle of her head really short. I was looking at her nails and they barely tipped them, so they are still long. She has places they missed and also charged me an extra $7 to wash her in flea and tick shampoo. $55 dollars for something I could have done at home. Also there was urine in front of the counter where we stood and on... Read more

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I went into the Southaven Petco to find a product for my Bichon. My sister, my dog and I walked around store with my pet on a leash. Out of no where Mike, the trainer, let a German Shephard a loose in store without a leash. I was terrified and asked him to put him on leash. His response was that the dog was in training. I grabbed the leash that no one had a hold of and pulled the German Shephard off of my Bichon. Not even an apology was... Read more

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