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PETCO

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94 complaints

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PETCO.com is a brand of PETCO Animal Supplies, Inc. it a non-profit organization. The company is headquartered in San Diego, CA. It is a leader among the retailers of pet food and services. The company owns 850 stores throughout the United States. PETCO stores are conveniently located (near the grocery's, video and book stores). The company provides various services, among which canine education, grooming, vaccination clinics, as well as photography, and offers over 1,000 pet products.

PETCO launched Home 4 the Holidays adoption campaign worldwide. The aim is to find homes for abandoned pet animals. Please try to contact PETCO Customer Service directly prior to posting any complaints on this site.

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PETCO Reviews

Pasel
PETCO cant find my order but took the money

1/18/2012 I placed and order petco online transaction went smooth paypal paid the money but no confirmation from petco I contacted the customer service via email with my paypal t...

#290227
Jan 19, 2012
38

Anonymous
Unhealthy Rats (and other small animals) at PETCO

I have kept rats as pets for a long time now, and within the past few years I have started taking in rescues. Previously, all of my rats have been from Petsmart (which are wonderfu...

#285423
Dec 31, 2011
173

Bigtestax
PETCO - Holiday shopping online

I'm very disappointing. I ordered a Petsafe wireless fence system and extra wireless collar early this week with overnight shipping. I took advantage of holiday prom...

#283781
Dec 24, 2011
137

Bungalow...
PETCO hurt my dog

We took our two dogs in for grooming - made an appointment for 11AM. Told the groomer not to shave them. We were told they would be ready at 4PM. We called at 4 and were told it...

#282641
Dec 19, 2011
237

DavidM
PETCO won't stop sending me spam.

I went in to buy some pet food and was informed that the PETCO PALS program now required an email address on file. I made the mistake of providing them with my email address....

#281350
Dec 13, 2011
174

Frankiemac
PETCO: Don't trust their website

I needed a new litter box for my cat and found what I wanted on Petco's website. According to the website, it 'usually' ships the next day. There was no indication th...

#280759
Dec 11, 2011
209

Chataluna
PETCO sells inferior dog harness that chokes small dogs

Not only are they overpriced but I made the mistake of trying to exchange a halter that choked my doggy when I walked her. When I returned shortly after the purchase they told me t...

#280035
Dec 08, 2011
186

Anonymous
PETCO - Understaffed/wouldn't accept my cash

On a Friday evening in December at a brand new location in Maryland, PetCo had ONE cashier and several customers patiently waiting to check out. I stood in line for over 15 minute...

#278854
Dec 02, 2011
286

Lfrabito...
PETCO.com is terrible

The problems I have had with 1 order is ridiculous! I placed an order to get 1 particular item. I added a few other things. Next day I was emailed that the main item I wanted wou...

#278711
Dec 01, 2011
212

MadTempix
PETCO - Online Order Issue

I am very disappointed with Petco.com. I order from them once a month and have never had an issue, until now. I find their practices to be deceitful. I placed an online order on...

#278643
Dec 01, 2011
204

Swampangel
Online order from PETCO

I placed an order for a dog run from petco online on11/9/11 and canceled it the same day within an hour, it was still delivered 6 days later and refused and set back on ups truck. ...

#277774
Nov 28, 2011
220

Anonymous
Before buying from PETCO, you may want to check prices with other stores.

I live near a PetSmart, so I usually do all my pet shopping there. Today, my husband was near a PetCo in Toms River, so I asked him to pick up two bags of dog food and a bag of do...

#275741
Nov 18, 2011
272

Anonymous
PETCO extremely expensive grooming saloon

Never take your dog to the petco grooming salon in Carrollton Tx... they are extremely expensive, they charge about $100 to shave off a small dog (poodle), oh soo they called "hair...

#273140
Nov 06, 2011
245

Megaman
PETCO sucks

I had my 10 year old dog with bad hips to the Petco grooming dept in North Hills. Was assured she would not be picked up would be washed & groomed on the floor, she was not. He leg...

#271381
Oct 29, 2011
309

Dondalee
PETCO Pet Grooming Sucks

Took my Golden Retriever to Petco, 1020 NE Coronado Drive, Blue Springs, MO 64014 for a bath/grooming and have NEVER seen a worse grooming job in my life. They hacked off her hair...

#271204
Oct 28, 2011
287

J_ta8503
PETCO - Worst Grooming and Customer Service Experience Ever

I was a loyal customer of store number 1325 until I was mistreated and disrespected over and over by several employees. I was over charged and had to take my dog home half groomed....

#268601
Oct 16, 2011
417

Bigkahun...
PETCO - A very rude and vulgar manager

I have never heard a store manager and especially a female use the langage that the manager at the petco in cookeville tennessee used towards one of her employees.the store itself ...

#265257
Sep 30, 2011
329

Anonymous
PETCO cheated me out of my free bag of cat foodE

Every time I buy the 17.5 bag of Hill's science cat food my receipt states I have purchased 6 out of 10 bags. Which means I need to purchase 4 more bags before a certain date...

#263244
Sep 21, 2011
357

Shannonm...
PETCO - Do not buy a bird from them. Mine died!

I bought a nanday conure from petco in August 2011. The stores location is in Midlothian Turnpike in Midlothian, Virginia. She died not even 6 weeks later. I came home from work on...

#262069
Sep 15, 2011
383

Adryden63
PETCO-CHESTER VA

I went to your store #1883, 12633 Jefferson Davis Hwy., Chester VA 23831-5307 yesterday. I have been going to this store since it opened. I will never shop that store again! The st...

#260579
Sep 08, 2011
355

Former P...
PETCO secrets from an insider

I am a former Petco manager, and I've witnessed enough atrocities against animals there to last a lifetime. This company has really gone downhill- in the past few years they went ...

#259047
Aug 31, 2011
660

Fonyupn
Disgusted PETCO Employee, also grossed out.

I'm an employee there, and my manager puts words in my mouth, shoves me, curses at me, and talks about me nonstop to other people, EVEN THE CUSTOMERS. "She can't do this", "She can...

#258284
Aug 28, 2011
594

Anonymous
PETCO - They over charge you in taxes.

I bought a 40lb. bag of bird seed on sale for 12.99 and their sale tax is 8.8750%. It came to 15.16. I checked on the computer and I was over charged. It should have been 14.14 so ...

#255258
Aug 13, 2011
362

Anonymous
Terrible grooming at PETCO in mankato, mn

I took my 2 shitzu bichons in for grooming and insisted they leave them as long as possible. When I picked them up they were shaved so bad you can see their bare skin. Stay away fr...

#255222
Aug 13, 2011
353

Anonymous
PETCO double charged & double shipped orders & denies it

I am having trouble with Petco.com over credit card charges - I signed up for repeat delivery and they are double delivering dog food and double charging my card. I called their c...

#254244
Aug 08, 2011
467

Rtfleck
Tainted Cat food - PETCO, Norman OK

I purchased two boxes of Beyond One cat food in Norman Oklahoma, Petco store. When I opened the box out flew a moth, come to find out it was meal worms and both boxes were b...

#253956
Aug 07, 2011
523

Anonymous
PETCO anaheim hills

I worked for petco and wedo have #'s to make every week. but thats were a real groomer comes in. you have the ones that just want to make the money and dont like the dogs and y...

#253547
Aug 05, 2011
356

Anonymous
PETCO - Food price discrepency

The Petco located at 6231 Triangle Plantation Dr. in Raleigh charges $16.99 for all varieties of small bags of Wellness Core but the larger bags have varied prices. According to t...

#253054
Aug 03, 2011
287

Lauretta...
PETCO Small Dog Biscuits has worms -WARNING!

I was out of town for a week with my two dogs and wanted to pick up some treats for them so I stopped by the local PETCO store. I grabbed a bag of Small Biscuits (4.75 lbs bag)to ...

#252485
Jul 31, 2011
675

Anonymous
PETCO sold my phone number!!! To some random survey company that called me at 11:25pm.

PETCO sold my cell phone number to a shifty "survey" company who then proceeded to call me at 11:25 pm. When I went to the store to complain, the manager blew me off & told me to c...

#251854
Jul 28, 2011
614
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Related Information

Animals
You become responsible, forever, for those you have tamed. This concerned about pets - animals which are kept in household for companionship and enjoyment. The most called-for pets are marked for their devotion or playful characteristics, for their nice appearance, or for their song. Keeping pets was proved to help survive stress to those who enjoys having pets around. Besides, pets – dogs in particular – are good companions for children, they grow together with kids and foster healthy habits, human-animal communication and concerning. A pet keeping needs full responsibility and attention of owners, just like children. They as well need feed services, clothing (sometimes), care, playing, toys, and medical treatment. More than 60 percents of all the U.S. households have pets.

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