1.9
  • The products i get what i need1 votes
  • product1 votes
  • Groom2 votes
  • Customer service2 votes
  • Poor customeer service2 votes
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  • 1 day ago
  • Animal Services
  • Glen Cove, New York
  • Grooming Services
  • 1
  • 1
  • 12
  • REVIEW RATING 3/5

i called to make a grooming appt for my dogs ive been there many times i only use one of the girls there cause the other girl has one of the biggest attitudes i have even heard her speaking down to the other girls when i went to pick up my dogs you dont do that especially in front of clients but come to find out my groomer is no longer there now i have to travel and find a new groomer quickly... Read more

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  • 2 days ago
  • Pet Stores
  • Online Order
  • 1
  • 1
  • 8
  • REVIEW RATING 3/5

I placed my order online 12/3/14, for items that our local store sells off the shelf. I live twenty miles from town; the shipping was free for an order of $49.00 or more, so I took advantage of it. BIG mistake. Today is 12/16/14 and I have yet to receive my order. I have ordered several things on and after that date; from Walmart, Best Buy, Amazon, Staples, clothing stores, lighting stores,... Read more

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  • Dec 10
  • Pet Stores
  • San Antonio, Texas
  • Fish
  • 1
  • 1
  • 29
  • REVIEW RATING 3/5

The works at 125 NW Loop 410, #350, La Plaza Del Norte, San Antonio, TX 78216 Dont know how to properly hand fish! The lady filled the back with sink water and dumped the fish into the bag. The fish quickly died of shock. Then she goes back in to get new ones and drops the fish in the sink and hands the fish with her hand almost crushing the fish. The fish quickly died as well as the others of... Read more

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  • Dec 10
  • Pet Accessories
  • Willowbrook, Illinois
  • Dog Bed
  • 2
  • 2
  • 31
  • REVIEW RATING 5/5

I ordered an expensive dog bed online with a "5-7 day" processing time and a "3-6" day shipping time. At business day 8 I called to ask why my item had not shipped. I got a runaround, no answer, just the very obvious prewritten speech of "I am so sorry I will check into it." I asked to cancel my order. Even though my item has not even left the warehouse, they told me I could not cancel. ... Read more

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  • Dec 08
  • Animal Feed
  • Bellevue, Washington
  • Fish Food
  • 1
  • 1
  • 20
  • REVIEW RATING 3/5

12/06/14 I was double charged for fish food while on trip to IL.Called store, oh yes, sometimes our machines DO that, just bring in receipt & we'll fix it. Well, I can't, I live in KY. Well, take it to Petco there. I can't. ..no Petco here. Sorry, we "could" send gift card instead. How can I use giftcard for a store I'll never see again? I just want my money back. Didn't tell them, but... Read more

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  • Dec 04
  • Pet Stores
  • Chicago, Illinois
  • Bird
  • 1
  • 1
  • 14
  • REVIEW RATING 4/5

Sold me a sick bird , a sick 600$ bird . Within a year of its life it developed tumors all around its neck area . The bird has passed now , never buying from petco again. Read more

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  • Nov 30
  • Animal Services
  • Houston, Texas
  • Pet Grooming
  • 2
  • 2
  • 182
  • REVIEW RATING 5/5
Petco - GROOMER BUTCHERED MY DOG
1 of 5

Went to Petco on Hwy 6 south Houston Tx I've gone there numerous times and never had a problem but today a new groomer was there I told her I only wanted him shaped up and not shaved to where you can see his pink skin they did the exact opposite his privates was cut,piece of his ear cut off l can't observe cause he won't let me touch him, his hair was uneven a lot of hair was left in places. They... Read more

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  • Nov 15
  • Animal Feed
  • Fort Myers, Florida
  • Cat Food
  • 1
  • 1
  • 44
  • REVIEW RATING 4/5

I am going through the same things. My order was sent and received but it contained the wrong items. First call was no problem "so sorry" we will replace it. She could give me no confirmation number but said I would receive an email, after 4 days no email, no replacement order. I then got a call rom UPS saying Petco had reported to them that I had not received my package, I explained that was not... Read more

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  • Nov 14
  • Animal Services
  • Hampton, Virginia
  • Fish
  • 1
  • 1
  • 58
  • REVIEW RATING 3/5

The Service at petco is terrible. We walked into the place and it smelled like cat pee. We walked to the fish tanks and most of the fish were dead and eating each other. Some were stuck in the plants. When we told staff they didn't know anything about fish or any animals. No one asked to help us. I got a fish that was stuck out of a plant and none of the fish are healthy and the place is dirty. I... Read more

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  • Nov 13
  • Pet Stores
  • Carlsbad, California
  • Saltwater Fish
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

On 10/29 I placed an online order for saltwater fish and inverts. Of the 13 specimens in the order 9 were either DOA, or died in the first 2 days in my aquariums. I am an experienced aquariast with 60and 150 gal tanks with advanced filtration equipment, live rock, and a bed of live sand. My water chemistry is excellent and I do water changes every other week. The fish I received in this... Read more

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