PETCO Complaints and Reviews

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Main address: 9125 Rehco Road 92121 San Diego CA
888-824-PALS(7257), ,
  • 282+11 mobile complaints
  • $190K claimed losses
  • $650 average
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  • 2 days ago
  • Pet Accessories
  • Unreliable Service
  • 9

I had two absolutely unacceptable experiences with Petco selling through Amazon. I bought a bird cage from Petco in mid-July and in mid-August, I asked for a status update, as the shipping estimate from Amazon indicated that the item should be shipped soon. At that time I was told that despite that I was given a shipping estimate from Amazon, that it was in backorder!!!!! Wouldn't be in for... Read more

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  • Sep 25
  • Ex Employees
  • Visalia, California
  • Employee Firing
  • 21

I worked for petco for three months in Visalia, CA. My main boss was Paul Green. I was employee of the month and was certified in every department. I was also being sexually harassed by one of the managers. I loved my job, I was good at it an I didn't need the money. I was there because I WANTED to be there. For animal experience, knowledge and providing proper care (which is not being done at... Read more

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  • Sep 17
  • Pet Stores
  • Rewards Coupons
  • 16

Have a Pet co card for a very very very long time. Tried over and over again giving my information as a customer who has spent thousands. While in PET CO . Sarah-employee spent over an hour-half contacting PETCO while customers waited. Gave my e-mail again--took a long time to get it straight. Give it 24 hours!!! GUESS WHAT!!!! iT'S BEEN OVER A MONTH!!! NO E-MAIL OF CONFIRMATION &... Read more

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  • Sep 14
  • Animal Services
  • Poor Business Practices
  • 32

Try to make a grooming appointment and I usually have to call back 3 to 4 times. The first time I went there to pick up my dog I waited in line 10-15 minutes while 4 employees helped one person. No one acknowledged me or advised me of the prepay process which is to take your receipt from the front counter. These receipts have my personal information on display for every customer to see. Very... Read more

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  • Sep 13
  • Pet Stores
  • Bellingham, Washington
  • Product Refund Refusal
  • 14

I purchased an item on and attempted to return it to my local Petco store. I had the necessary paperwork yet the assistant manager refused to process the refund because they did not sell the item in the store. I have been dealing with this for 2 months and have yet to be able to return the item. I have purchased items in the store and on line for over 2 years and I won't be purchasing... Read more

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  • From mobile
  • Sep 05
  • by anonymous
  • #530402

I have since switched my business to a competitor since Petco's annoying emails started. This is a poor excuse for customer service and fails to build any kind of loyalty Add comment


  • Sep 03
  • Pet Stores
  • Terrible Service
  • 1
  • 1
  • 33

What a terrible service may be is the reason this location hwy 6 and bissonet the oarking lot is empty terrible manager and employees Im trying to get a flea product for 49 bucks and found a coupon online frim said not code required and this guy went to her manager who was having a conversation with a peron and laughing and bla bla bla never come out with an answer and I wait for this... Read more

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  • Sep 01
  • Pet Stores
  • Mesa, Arizona
  • Cleanliness
  • 30

We were looking to purchase a couple parakeets for my Grandson. When we entered the store the smell of urine was very overwhelming. The store location is 2027 East University, Mesa, AZ. We were very unhappy with the care for these animals. If they are cared for properly there is no smell. I have been in many pet stores never a smell. This one horrible. I am considering reporting to the animal... Read more

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  • Aug 31
  • Animal Services
  • Fresno, California
  • Grooming Service
  • 80

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services since they are closer to my home. (I am a long time PetsMart customer). My dog Lacy enjoys getting bathe and loves people. I shock when the groomer called me to tell me my dog was being aggressive, which I NEVER received a call like that ever before. Natalie the groomer said they... Read more

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  • Aug 20
  • Animal Services
  • West Hartford, Connecticut
  • Grooming Department
  • 124

I just took my 15 year old dog to the PETCO Grooming. First, they said they would call between 2-3 hours. As it approached 3 hours, I went back to PETCO to wait for my dog. While walking in, I could see from the window that things were not going well. The woman was doing something to his front left paw that he clearly did not like and as he attempted to *** her, she yanked his back left leg.... Read more

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