PETCO Complaints and Reviews

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Main address: 9125 Rehco Road 92121 San Diego CA
888-824-PALS(7257), ,
  • 266+5 mobile complaints
  • $10.2M claimed losses
  • $37.6K average
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  • 10 hours ago
  • Pet Accessories
  • Scratching Pads
  • 4

I ordered online, three cat scratchy, kneading products. They look like corregated cardboard in a shirt box. They arrived three days after online purchase. I, and the cats were thrilled. The ad online boasted that each product comes with a bag of catnip. They did indeed come with a bag of catnip, but it was all moldy. You could smell the mold. I threw the bags of catnip away. I put the cat... Read more

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  • 2 days ago
  • Pet Stores
  • Animal Purchase
  • 1

I love reading these post. I find that people like to place the blame of there own faults on everyone ELSE. When, as a responsible adult, we should research the care of an animal before we purchase one. Its NOT the fault of some stranger to make sure you are educated on something YOU want to care for. Yes the employee should gave better advice but nothing was or did prevent YOU from researching... Read more

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  • Jul 19
  • Pet Stores
  • Abusive Groomer
  • 1

Petco aurora co: today I witnessed a dog being mauled by a groomer named JEN. When I reported to manager the manager talked to the groomers and they began laughing. I was horrified and contacted Petco's corporate office and a local Cruelty Investigator who works with law inforcement. They asked me if I would like to speak to the groomer and I replied ABSOLUTELY NOT. Unbelievably she came... Read more

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My family and I went to the petco store on 249 cypress(22511). there were a few employees in the store, no one greeted us and it took about 15 minutes until someone approached us, then the lady the helped us was rude, she seemed like she was having a bad day. Poor customer service. We are never going back to Petco. Petsmart will be my store from now on.

  • Jul 16
  • Animals
  • Stevenson Ranch, California
  • Online Gift Card
  • 3

I received a gift card for 65$. On the back it said that I could use it online and in the store. I tried purchasing online and it would not work so I called petco. They said I could not use it online. I said it says in the back of the card that I can use it online. The customer service says I cant use it online. so much for outsourcing Petco because the people you have hired for customer... Read more

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  • Jul 11
  • Appliances and Electronics
  • League City, Texas
  • Power Head
  • 1
  • 4

I bought a Petco brand power head and it quit working 2 weeks later. They refused to exchange it or take care of it in any way. The mgr on duty was rude and very unproffessional. I will never do business with them again. I guess Petsmart just gained a new customer!!!! A company as big as Petco should stand behind all the products they sell, especially their brand. Absolutely ridiculous. I have... Read more

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  • Jul 06
  • Animals
  • Atlanta, Georgia
  • Operation Hours
  • 1
  • 18

I went to Petco in Edgewood district today. Got there right at 7 pm because I had already checked out the hours on the internet. When I walked an associate made an announcement stating that they were closing in one minute. I told him that I checked on the web and the time on there was 8 pm. He gave me an excuse that they should be closing at 7 like the rest of the stores but corporate changed it... Read more

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This is the worst pet store I have ever been to the workers are so rude. There's a lady that didn't know anything at the register. The manager was rude and she she really didn't show any interest in her job she she seemed to have had a bad morning and. It definitely showed.......worse experience EVER never again w Will I ever shop here.

  • Jun 29
  • Pet Stores
  • Vaccination
  • 2
  • 17

We went to our local petco this Sunday to give my dog a vaccination. This is the FIRST out of our 5+ years we have been going here where the so called "vet" REFUSED to give her vaccinations, because she tends to threaten people she doesn't know out of fear. This is ridiculous. I am never coming here again, and I hope that "vet" is never hired, because I've never met a vet that was as scared as... Read more

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  • Jun 26
  • Pet Stores
  • New York, New York
  • Groomer
  • 1
  • 36

We took my dog for his 1:00 p.m. grooming appointment. While we were there another dog came in and the girl in the front desk left me to take care of him saying that she will be right back. Another girl came out to take my info. It was 1:30 p.m. by now. The girl told us to come back at 3:30, which we did. At that time they told us another hour. We came back and were told that he was not groomed... Read more

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