Submit ›
or
2.3 Based on 133 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Product 6
    • Clean 4
    • Not much any more 4
  • Customers don't like
    • Poor customer service 14
    • Staff 8
    • How dog was handled 7

The groomer at the Grove location in Hoover AL is a complete ***. She was rude, inconsiderate and just plain arrogant. If she is that gruff with me what is she doing to the animals when we are not watching. They will never have my business! Read more

Was this review helpful? 0 0

I wish could give them a negative star! I took my Maltese to get groom. I especially told them i just wanted a trim and NOT to cut much around the face . Well! I got back a POODLE! they shaved her whole face and body. Worst groom EVER. "According" to them my dog was cover in nits and that's not true! I brush her hair everyday and let's just say that was the case Why not call? They didn't even call me to let me know what they were about to... Read more

Was this review helpful? 0 0

I called the store, looked at their ad and it says buy 10 cans and get 20% of more off with your card. Okay......so I clicked on their local ad and it took me right to Petco's website , showed me a case was a lot cheaper. I called the store and all you get is I am not MR. PETCO, we do not match our own online prices!! They are losing sooo much business I am going to shop at stores that do honor other stores prices and online prices. I find... Read more

Was this review helpful? 0 0

"Petco is in the middle of a big mess right now because they issued a coupon code with an error and then cancelled all the orders where customers used it. Once contacted, they pretended they were unaware of the issue and then contacted us back to say they would not honor the coupon. They were given the opportunity to correct the issue and they chose not to . . . so, farewell to Petco. There are way too many pet supply companies that are good to... Read more

Was this review helpful? 0 0

Week ago i bought 3 fish. I asked alot of questions to be sure i could manage fish with aquarium i had. Based on the answers i choose 3 cichlids 1 convict, 1 pink colored [dont remember name], 1 fire mouth ciclid. It took the gal 25 minutes to catch fish. I thought she was gonna kill the fish the way she was throwong the rocks and useing them to pin fish so she could catch them. Got to register and my bag was brought to me... leaking. Asked... Read more

Was this review helpful? 0 0

I have not geen able to use my Pals rewards either. Every time I get an email that I have rewards, and I send them to my rewards card, they dont show up when I pay at the register. Read more

Was this review helpful? 0 0

Had to stand at the register for 10 minutes before anyone showed up at the counter. Extremely poor customer service. I could have just left without paying for anything. Read more

Was this review helpful? 0 0

I bought $100 worth of cat toys and dog snacks and by the time I made it to my car I realized I didn't pick up the fourth item to complete the buy 3 get 1 free Leaps and Bounds sale. I went back into the store to see the clerk. She was helping a customer on the floor. So I went to pick up the item I wanted and made it back to the register and she was there. I showed her my receipt and identified the three Leaps and Bounds items I just bought and... Read more

Was this review helpful? 0 1

Took 4.5 hours,to groom our dog, which was a scheduled appointment!! Groomer said they stop to for unscheduled nail trimming when customers come in. NEVER going back! 12 year old dog was very stressed whe picked up! Read more

Was this review helpful? 0 0

I have been taking my English Bulldog to petco grooming for six years. Yesterday I took him to have his nails done(Riverside Dr, Fresno location) . While they cut his nails I bought a few things, paid for them and then went back to pick him up. The groomer came out and said that she would not allow me to bring him back to grooming because he growled and also that he had started foaming at the mouth and that his tongue was turning blue and in... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Petco.
Filing a new complaint about
×