PETCO Complaints and Reviews

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PETCO
Main address: 9125 Rehco Road 92121 San Diego CA
888-824-PALS(7257), , http://www.petco.com/content/contactsubtopic.aspx?PC=contactstores&nav=17#top
  • 294+9 mobile complaints
  • $190K claimed losses
  • $629 average
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  • 5 hours ago
  • Animals
  • Port Charlotte, Florida
  • 1
  • 1
  • 4

Over a period of several months I have lost around $150.00 worth of Saltwater Fish, their customer service is non existent, they send your call to people who can barely speak English. One Koran Angel had a virus and died after a few weeks, some Clownfish they sold me didn't last a week. I've been keeping Saltwater fish for several years with few problems, they told me for all my losses they... Read more

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  • 23 hours ago
  • Pet Stores
  • Glen Cove, New York
  • Other Product
  • 1
  • 1
  • 9

i hate going to this glen cove ny petco the only reason is that i live local and its easy for me but i walked in there the other day and i saw an older women short hair she had a dog with her i believe she was the trainer, i said hello and she gave me this look like i wasnt allowed to speak to her just a dirty look. I walked away to complete my shopping. I did need some assistants so i saw... Read more

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  • 1 day ago
  • Animal Services
  • Dog Grooming
  • 1
  • 1
  • 9

I never write online reviews. However, I am so upset, I feel I must speak out. I took my Bichon Frise to Petco for a groom. Her hair was long and had some mats. They explained that she would have to be shaved. I wasn't crazy about it but agreed. I think they were lazy. But, that is not why I am unhappy. My adorable, happy dog has not been the same since I brought her home. She lays on the... Read more

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  • Oct 26
  • Pet Stores
  • Irresponsible Dog Service
  • 1
  • 1
  • 29

I had got an appointment a week prior of taking my dog. My dog happen to be car sick. I drop her off and 2 hours later I received a phone call from them telling me that they weren't able to do my dog because prior to me two dogs had arrive and they were very matted. I expressed them my disappointment and told them that my dog gets car sick and going there and coming back without her having her... Read more

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  • Oct 22
  • Animal Services
  • Pharr, Texas
  • Dog Grooming
  • 1
  • 1
  • 38

I took my little 3 year old Shih Tzu named Nina for a haircut, trim, and ear cutting. This was only the second time I have ever used PetCo for my little dog's treatment. However, upon picking her up, the staff was rude and unprofessional. I saw that my pet, Nina, was in pain on her leg and sad (whimpering). She was bleeding and had cuts under both of her eyes with a lot more blood coming from... Read more

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  • Oct 16
  • Pet Stores
  • Los Angeles, California
  • Order Cancellation
  • 1
  • 1
  • 37

STAY AWAY!!! This company has let me down start to finish for a simple gift of puppy basic essentials. The order was split quickly- the puppy Kongs arrived on time (wrong color but worse things have happened) & the exercise pen simply did not. After 9 biz days I received an e-mail that my order had been cancelled without explanation. Apparently, it's MY fault that I didn't know they use 3rd... Read more

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  • Oct 14
  • Pet Stores
  • Dedham, Massachusetts
  • Sick Fish
  • 5
  • 5
  • 61

My poor little beta! I would like to think that I could have saved his life, but I think I was too late! I am furious with Petco's care for their pets. I bought my betta sunday, october 12, 2014 from the petco in dedham, ma. He was beautiful, but you could tell, something was different about him (he was floating on his side and then would swim around the container). I put him in his tank, with... Read more

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  • Oct 11
  • Pet Stores
  • Beaverton, Oregon
  • Goldfish Purchase
  • 2
  • 2
  • 37

Crazy fish lady at the Petco store in Hillsboro, OR off 185th tried to make me feel guilty about my tank size and my goldfish. She made me say I would upgrade my tank before getting a fish for me. How rude. I've had fish in this tank before and they did just fine. I don't want to be degraded when I go into a store to buy a fish! She was completely rude and out of line. I won't ever go back to... Read more

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  • Oct 10
  • Pet Stores
  • Poor Customer Service
  • 1
  • 1
  • 14

Ordered next day delivery. Never received tracking number. Called, was told the order would arrive by close of business. It didn't, or the next day. Two other calls and petco was still unable to provide any information on the status of the order and would not provide me with a way to cancel the order. "System is down" is about all I got. Promised callback from a supervisor within 24 hours never... Read more

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  • Oct 09
  • Animal Services
  • Brandon, Florida
  • Rude Groomer
  • 1
  • 1
  • 30

the young man who was working in the grooming dept. today 10/9/14 was very rude to my friend & myself. He took the ladys dog who was ahead of us and said he would be right back but he went ahead and gave her dog a haircut before coming back and then I told him the # of Highlands Animal Hospital in Sebastian so he could verify my friends dog was up to date on her shots. I even looked the... Read more

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