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  • Customers like
    • Product3
    • Friendly customer service1
    • High quality pet products1
  • Customers don't like
    • Poor customer service10
    • Staff6
    • How dog was handled5

  • Jul 23
  • Pet Stores
  • New York, New York
  • 2
  • 2
  • 11
  • REVIEW RATING 4/5

We have been customers at Patco for many years and I am very disappointed in the customer service lately! Just sent my husband in for our puppy food. Shelf was empty which is no surprise. When he asked if they had the food, he was told that they had a delivery but it was still shrink wrapped and he could return at another time to purchase?!? Are you kidding me? Will definitely shop elsewhere... Read more

Was this review helpful? 0 3

  • Jul 22
  • Pet Stores
  • Oak Harbor, Washington
  • 1
  • 1
  • 20
  • REVIEW RATING 4/5

I brought my dog into petco on a Saturday for him normal grooming. Every time I have taken him it has been on the weekend and it has taken roughly b two hours. Well this most recent time I dropped him off at 11:45 and called at 2:45 to check if he was done, the person on the phone said she didn't know she wasn't grooming him and someone would call me back within 20 minutes. 45 minutes later I... Read more

Was this review helpful? 0 0

  • Jul 19
  • Pet Stores
  • Newport, Kentucky
  • 1
  • 1
  • 20
  • REVIEW RATING 4/5

Could not get a puppy because they thought I was going to chain it to a tree all day and leave downstairs all the time based on what a teen heard working there. I went to their adoption b.s. and all the animals were hot in a room no water or food. Bouncing a animal from foster homes, trying to adopt them out to strangers, noisy *** ***; who I question should not take care of pets. I was denied to... Read more

Was this review helpful? 0 1

  • Jul 12
  • Pet Stores
  • Las Vegas, Nevada
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

My mother went there and tripped over a piece of concrete at the end of the ramp and tore her face up snd broke her glasses plus it messed up her knee !!!! Youll need to fix that before you gey sued! Read more

Was this review helpful? 0 1

  • Jul 07
  • Animal Services
  • Allen Park, Michigan
  • Grooming Salon
  • 3
  • 3
  • 67
  • REVIEW RATING 4/5

i brought my Yorkie and my Jack Russell in around 2 o'clock today to be groomed...since i left my cellphone at home and since they usually get finished within 2 hours, i stuck around and waited.....while i waited, i went into Subway to get some food....in walked in my groomer....i asked her about my dogs and she said they were drying (why dont they take their lunch breaks in between clients?) i... Read more

Was this review helpful? 0 2

  • Jul 06
  • Animal Services
  • San Francisco, California
  • Petco Grooming Services
  • 1
  • 1
  • 55
  • REVIEW RATING 5/5

On July 3, 2015, I arrived at 9:30 AM with a grooming appt. for 10: AM at the Sloat Ave. SF CA store. The groomer took my dog and told me the price was $59.00 for a grooming. As I never had her teeth cleaned, I added that. In a few hours, I received a call that the electricity had gone out and they could not do the grooming. By this time it was about 12:30 and it seemed they had not started... Read more

Was this review helpful? 0 0

  • Jul 06
  • Pet Accessories
  • North Carolina, United States
  • Pet Snoozzy Crate Mat
  • 2
  • 2
  • 20
  • REVIEW RATING 4/5

We purchased a crate mat call the Pet SnooZZy from Petco online. The item was valued at $16.19. The very first time the mat was washed, it completely fell apart-It ripped on a delicate cycle and left hundreds of pieces in my washer. I immediately contacted Petco.com and they instructed me to return the item for a refund and they would cover shipping. I did as they asked and 6 emails later I... Read more

Was this review helpful? 0 0

  • Jun 30
  • Pet Stores
  • Richmond, Virginia
  • Cat
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

I hate walking in petco and seeing the cats for adoption in the small *** cages. They stay in there for weeks at a time and never get any exercise. Its horrible like find better living situations for them if there toing to be there long term. Especially if there sharing a cage. Some have a 3 cubby cage thing and can only walk maybe 6 feet cant stand or anything! HORRIBLE!!! Richmond, va Read more

Was this review helpful? 0 0

  • Jun 29
  • Employees and Ex-employees
  • Mesa, Arizona
  • Work Experience
  • 1
  • 1
  • 41
  • REVIEW RATING 4/5

Home fostering 20 kittens to supply for enclosures ...I volunteer for PAWS...one kitten adopted got sick after a few days, the adopter took to emergency for stuck eye, kitten got a cold and had ear mites, I called adopter and told I have meds, she wanted vet care. She complained to Petco and wanted donation fee back but still wanted the kitten. Manager of Petco had a list of complaints about... Read more

Was this review helpful? 0 1

  • Jun 24
  • Pet Stores
  • Newark, New Jersey
  • Staff
  • 2
  • 2
  • 44
  • REVIEW RATING 4/5

I've never seen such an arrogant unprofessional guy in all my years of visiting Petco. I frequently visit The Petco on 92nd street to buy my dogs and cats treats or get my dogs groomed, etc. Most recently a new worker had entered the store and I've been noticing his fould immature behavior not only amongst his staff, but amongst his customers. When I tried to confront him about it once, he... Read more

Was this review helpful? 1 0

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