1.9
  • Product3 votes
  • Poor customer service9 votes
  • Staff6 votes
  • How dog was handled4 votes
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  • 1 day ago
  • Pet Stores
  • Bronx, New York
  • Grooming Services
  • 3
  • 3
  • 21
  • REVIEW RATING 3/5

4/26/15 This is the second time my dog gets rejected for grooming. First time she need it the Bordetella vaccine required by NYC which they never informed that I need it this when I made the appointment. So I went to the Vet and got the Vaccine for my dog. I made a new appointment took my dog and reject it again because a receipt from the Vet was not sufficient I need it a Certificate. Which I... Read more

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  • 2 days ago
  • Animal Services
  • Greensburg, Pennsylvania
  • Staff
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

I used to live in Greensburg, PA and know Petco very well. I'm a reptile owner and I buy my supplies from them. Firstly, the employees are rude and talk to me like I am ***. Megan and Liz are their names. Megan forces products on me that I don't want to buy, and Liz looks like she doesn't even take a bath let alone the animals. The managers Jacob and Erica always push aside my concern for the... Read more

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  • Apr 20
  • Employees and Ex-employees
  • Grand Junction, Colorado
  • Labor Compensation
  • 1
  • 1
  • 24
  • REVIEW RATING 4/5

Last pay check was on 3/23/15 and today is 4/20/15 was a employee of store 1412 in grand junction,co was the aquatic spec. Just tring to get payed so I can move on company is very unorganized have you spend you time and money on the phone with HR to get payed and no help store mangers tried too.They have outsourced the HR dept and they have no power to fix anything. Now they are telling me that... Read more

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  • Apr 18
  • Pet Stores
  • Beverly Hills, California
  • Staff
  • 2
  • 2
  • 40
  • REVIEW RATING 3/5

I went to petco this morning (4/18) and the young manager who works there, i think her name is Brittany, was wearing a very lowcut baggy shirt so when she bent over in front of me her *** could not have been hanging out anymore if she tried. I know she is a manager and as a manager she sets to an example for the employees and for petco the company itself. This is very unprofessional attire for a... Read more

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  • Apr 12
  • Pet Stores
  • Houston, Texas
  • Grooming Services
  • 1
  • 1
  • 39
  • REVIEW RATING 5/5

We are the new pet owner, Petco was the 1st pet store we purchased the service since we have our new dog Zuki in Mar 2015. as this location is near by our house. my son told us that petsmart is a little bit better, however due to the location we decided to give them a shot! (now I realized that we made a mistake for we were not listening to our son) our 1st purchase was made on 3/24 - $21.64... Read more

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  • Apr 07
  • Animal Services
  • Walnut Creek, California
  • Grooming Services
  • 2
  • 2
  • 269
  • REVIEW RATING 5/5

I took my dog to petco today in south Jordan Utah. It was 2 pm I had to call at 6 pm to see what is going on they said they still are not done. We went at 8 pm to get my dog and the hair is uneven bad job from the groomer. Didn't even get the cut I wanted. Everything went wrong the moment I walked in. Plust I had the apt at 2 pm the had my dog till 8 pm. Just the worst service ever and stress... Read more

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  • Apr 01
  • Pet Stores
  • Washington, District Of Columbia
  • Online Order
  • 1
  • 1
  • 33
  • REVIEW RATING 3/5

After placing items in my shopping cart, I proceeded to checkout and got an error message. I cleared my cache and the problem persists. Now, I can't log in because the system won't recognize my password. Now, I am on amazon doing my shopping. Petco lost a customer due to their incompetent I.T. department. ... Read more

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  • Apr 01
  • Pet Stores
  • Naperville, Illinois
  • Fish Tank
  • 26
  • REVIEW RATING 4/5

Bought a 72 gallon stand they only gave it a 60 day warranty. 8 days after the warranty my 72 gallon tank seals cracked full of water leaking water every were. Stand could not hold the weight of the tank like it was suppose and lost my tank and stand too. Ask them to replace what was lost or money back for stand if anything. They Said nope warranty up pretty much sorry we know how you feel. Yeah... Read more

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  • Mar 31
  • Animal Services
  • Houston, Texas
  • Pet Grooming
  • 1
  • 1
  • 38
  • REVIEW RATING 4/5

This is in regards to the Petco Store located at 9151Highway 6 South, Houston, TX 77083. Sunday March 29, 2015, we had an appointment for 12:30pm for Toby's grooming. To be bathed, ears cleaned, nails clipped, teeth brushed and finally trimming as well, the customer # 435421275. I drove Toby and dropped him of at the above store at 12:20pm. Mandy took Toby. After almost 4 hours I called to see... Read more

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  • Mar 30
  • Pet Stores
  • Hickory, North Carolina
  • Goldfish
  • 1
  • 1
  • 40
  • REVIEW RATING 4/5

I have had a pretty bad experience with petco. I have purchased guinea pigs through this store and I have to return them within a few days so they can go to the vets office. (I repurchase them after they are seen and treated). One of my guinea pigs has had to be returned a total of 4 times. Each time she was in their "care" for over two weeks and would come home with the same issues she went in... Read more

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