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  • Customers like
    • Product3
    • Friendly customer service1
    • High quality pet products1
  • Customers don't like
    • Poor customer service10
    • Staff6
    • How dog was handled5

  • 2 hours ago
  • Animal Services
  • Allen Park, Michigan
  • Grooming Salon
  • 1
  • 1
  • 4

i brought my Yorkie and my Jack Russell in around 2 o'clock today to be groomed...since i left my cellphone at home and since they usually get finished within 2 hours, i stuck around and waited.....while i waited, i went into Subway to get some food....in walked in my groomer....i asked her about my dogs and she said they were drying (why dont they take their lunch breaks in between clients?) i... Read more

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  • 1 day ago
  • Animal Services
  • San Francisco, California
  • Grooming For Small Dog
  • 1
  • 1
  • 16

On July 3, 2015, I arrived at 9:30 AM with a grooming appt. for 10: AM at the Sloat Ave. SF CA store. The groomer took my dog and told me the price was $59.00 for a grooming. As I never had her teeth cleaned, I added that. In a few hours, I received a call that the electricity had gone out and they could not do the grooming. By this time it was about 12:30 and it seemed they had not started... Read more

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  • 1 day ago
  • Pet Accessories
  • North Carolina, United States
  • Petco Online Store
  • 2
  • 2
  • 7

We purchased a crate mat call the Pet SnooZZy from Petco online. The item was valued at $16.19. The very first time the mat was washed, it completely fell apart-It ripped on a delicate cycle and left hundreds of pieces in my washer. I immediately contacted Petco.com and they instructed me to return the item for a refund and they would cover shipping. I did as they asked and 6 emails later I... Read more

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  • Jun 30
  • Pet Stores
  • Richmond, Virginia
  • Cat
  • 1
  • 1
  • 8
  • REVIEW RATING 4/5

I hate walking in petco and seeing the cats for adoption in the small *** cages. They stay in there for weeks at a time and never get any exercise. Its horrible like find better living situations for them if there toing to be there long term. Especially if there sharing a cage. Some have a 3 cubby cage thing and can only walk maybe 6 feet cant stand or anything! HORRIBLE!!! Richmond, va Read more

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  • Jun 29
  • Employees and Ex-employees
  • Mesa, Arizona
  • Work Experience
  • 1
  • 1
  • 22
  • REVIEW RATING 4/5

Home fostering 20 kittens to supply for enclosures ...I volunteer for PAWS...one kitten adopted got sick after a few days, the adopter took to emergency for stuck eye, kitten got a cold and had ear mites, I called adopter and told I have meds, she wanted vet care. She complained to Petco and wanted donation fee back but still wanted the kitten. Manager of Petco had a list of complaints about... Read more

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  • Jun 24
  • Pet Stores
  • Newark, New Jersey
  • Staff
  • 1
  • 1
  • 27
  • REVIEW RATING 3/5

I've never seen such an arrogant unprofessional guy in all my years of visiting Petco. I frequently visit The Petco on 92nd street to buy my dogs and cats treats or get my dogs groomed, etc. Most recently a new worker had entered the store and I've been noticing his fould immature behavior not only amongst his staff, but amongst his customers. When I tried to confront him about it once, he... Read more

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  • Jun 23
  • Pet Stores
  • Washington, District Of Columbia
  • Fish
  • 1
  • 1
  • 19
  • REVIEW RATING 3/5

Walked into hanover pa store to buy fish. We were nicely greeted, but when we discovered a tank filled with dead fish we just had to leave. My 14 yr old almost vomited in the store. When I took a picture to show a store employee, Noone was available. Read more

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  • Jun 17
  • Pet Stores
  • Klamath Falls, Oregon
  • Cat Tree
  • 2
  • 2
  • 35
  • REVIEW RATING 4/5

I have shopped in petco a lot. I love it there. My son and i were looking for a cat tree. We have two cats and was looking for a big one. I found a lovely one for 220.00. I wanted to take a picture of it so i could show it to my daughter to see what she thought. We were told by a man that pictures were not allowed. He was very rude so i put back the item that i had and decided that i would buy my... Read more

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  • Jun 16
  • Animal Services
  • North Richland Hills, Texas
  • Dog Grooming
  • 1
  • 1
  • 55
  • REVIEW RATING 4/5

I called ahead of time to get the cost of a full service groom for my Pomeranian. I was given the price of $55 and I felt that was very fair and made an appointment for the next day. When I get there I ask what the "standard" cut for a pom is and the lady explained what they would do and said they would normally just do the under layer and not a shave, like they would some other dogs. At no time... Read more

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  • Jun 16
  • Pet Stores
  • Jewell, Iowa
  • Dog Grooming
  • 2
  • 2
  • 41
  • REVIEW RATING 4/5

I took my yorkie to petco to get groomed, the lady was extremely rough with him. That's when I saw her pull him up by his top knot hair almost completely off the table and he yelped. She then started yelling at him. We could hear her from outside the grooming area and she was on the far side working, but when her and the manager were talking we couldn't hear anything. At one point she called him... Read more

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