PETCO Complaints and Reviews

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Main address: 9125 Rehco Road 92121 San Diego CA
888-824-PALS(7257), ,
  • 267+8 mobile complaints
  • $190K claimed losses
  • $676 average
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  • From mobile
  • 22 hours ago
  • by anonymous
  • #515709

They are under staffed and I dread coming in to get crickets. It takes forever to get someone to help you. Then you have to walk to the back of the store just to grab crickets. Pet Smart is much more convenient. They are right at the front of the store and you have an employee that greets you immediately. Add comment

  • From mobile
  • 1 day ago
  • by anonymous
  • #515320

I've have been working as a grooming assistant for almost a year. I have been nothing but bullied by one of my co-workers. I cant go to my manager because she can't tell this woman no because she makes the most money. I'm in such a bad situation, she has ruined this opportunity for me. Add comment

  • From mobile
  • 2 days ago
  • by anonymous
  • #515287

I was going to buy a hermit crab and they wanted me to buy 100$ worth of supply's when at the mall it's only 20$ Add comment

  • Jul 23
  • Pet Stores
  • Los Angeles, California
  • Receipt Return System
  • 18

I exchanged a light for my turtles on the 5th by the 15th it had burnt out so I went on my lunch break today to return and get my money back. When I exchanged my original item they kept my original receipt AND gave me a 'return receipt' Well guess what ladies and gents if you don't want to shop there anymore and just want your money back you're SOL if they give you a return receipt. I was told... Read more

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  • Jul 22
  • Pet Stores
  • Cat Scratchy
  • 14

I ordered online, three cat scratchy, kneading products. They look like corregated cardboard in a shirt box. They arrived three days after online purchase. I, and the cats were thrilled. The ad online boasted that each product comes with a bag of catnip. They did indeed come with a bag of catnip, but it was all moldy. You could smell the mold. I threw the bags of catnip away. I put the cat... Read more

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  • Jul 20
  • Pet Stores
  • Animal Purchase
  • 13

I love reading these post. I find that people like to place the blame of there own faults on everyone ELSE. When, as a responsible adult, we should research the care of an animal before we purchase one. Its NOT the fault of some stranger to make sure you are educated on something YOU want to care for. Yes the employee should gave better advice but nothing was or did prevent YOU from researching... Read more

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  • Jul 19
  • Pet Stores
  • Abusive Groomer
  • 27

Petco aurora co: today I witnessed a dog being mauled by a groomer named JEN. When I reported to manager the manager talked to the groomers and they began laughing. I was horrified and contacted Petco's corporate office and a local Cruelty Investigator who works with law inforcement. They asked me if I would like to speak to the groomer and I replied ABSOLUTELY NOT. Unbelievably she came... Read more

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  • From mobile
  • Jul 17
  • by anonymous
  • #511729

My family and I went to the petco store on 249 cypress(22511). there were a few employees in the store, no one greeted us and it took about 15 minutes until someone approached us, then the lady the helped us was rude, she seemed like she was having a bad day. Poor customer service. We are never going back to Petco. Petsmart will be my store from now on. Add comment

  • Jul 16
  • Animals
  • Stevenson Ranch, California
  • Online Gift Card
  • 7

I received a gift card for 65$. On the back it said that I could use it online and in the store. I tried purchasing online and it would not work so I called petco. They said I could not use it online. I said it says in the back of the card that I can use it online. The customer service says I cant use it online. so much for outsourcing Petco because the people you have hired for customer... Read more

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  • Jul 11
  • Appliances and Electronics
  • League City, Texas
  • Power Head
  • 1
  • 8

I bought a Petco brand power head and it quit working 2 weeks later. They refused to exchange it or take care of it in any way. The mgr on duty was rude and very unproffessional. I will never do business with them again. I guess Petsmart just gained a new customer!!!! A company as big as Petco should stand behind all the products they sell, especially their brand. Absolutely ridiculous. I have... Read more

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