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2.3 Based on 142 reviews
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  • Customers like
    • Product 6
    • Clean 4
    • Not much any more 4
  • Customers don't like
    • Poor customer service 14
    • Staff 8
    • How dog was handled 7

Today we took my puppy in for a walk in nail cut and quick clean up(face and privates). We know he has horrible anxiety, but when he is cared for properly, he is fine. So this so called"professional" goes up to him and doesn't even introduce herself, she just goes to pick him up. Obviously you don't scare a puppy. After that things went downhill. She didn't want us to see her handle our dog being the "pro" she is. So we left the grooming booth.... Read more

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I have had good things about these treats, they had made my dogs teeth stronger, but I have found bugs in them. The bugs in the box are webbed and some I have never seen before. I have returned the box and thought it was that box but it was not only that box but 3 others as well. I found one box that I thought was bug free but I was wrong. We had small brown bugs in pantry coming from the bag I put them into. Called the store and got store... Read more

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I took my little dog to the Petco Novato grooming room to have her nails trimmed. I was with her, and emphasized that she needed to be carefully handled. She was placed on a filthy table, which was covered in dog hair and dirty residue that should have been cleaned before each grooming treatment. The technician proceeded to clip my dogs nails, and extreme bleeding came from her foot. When I got the dog out of the car at home, my car seats... Read more

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I was shopping in the orange city Petco recently, and was being helped by an enthusiastic if not slightly overbearing hispanic man with tatoos on his arms. I was on the way to the front happy and honestly preparinf to tell a manager how helpful he was when I overheard him in a nearby isle talking about me in a very lewd inappropriate way, mentioning my "t-tties" to an obviously uncomfortable coworker. I asked to speak to a manager at the... Read more

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Calumet City, IL Store 1952: Jamie the grooming manager is a terrible representative for Petco. When I didn't want to take her non-grooming relevant marketing survey and I didn't want to be up sold, she was hostile. She put a choke leash around my dogs neck and was choking him as she walked him back. I said hey you're choking my dog and she said he's choking himself! She then refused to groom my dog. They had zero customers on a Saturday. I... Read more

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My name is ali i had a appointment 08/20/2016 for rabies there was a long line I had my two boys one of my kids has an Autism so he was grabbing the stuff animals and a lady that work there started yelling at my son and I simply replied to not yell at my son if she has a problem she can speak to me yelled at my som got really scared because she yelled so loud everyone from the lines stared at her I never had a problem with Petco but this is the... Read more

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Petco does not stand behind there posted policy they refused an exchange or merchandise credit to my daughter told me i hadc to rerurn it to the petco where it was purchased n have them look it up.... This is not what there policy state ,s y does a billuon dollar a year company lie to a 13 year old girl that they cant honor an exchange with no receipt ? Y is there customer service so bad there prices are outrageous n they treat a child like a... Read more

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I am very disappointed by the actions of Petco. I have seen numerous employees come and go from that website. The store used to be filled with people of all diversities, and all kinds of ethnic background but now the store is purely one color. I also notice my favorite employees that used to be there Lisa, James, are all gone. I remember Lisa for being there for about three years, James being there for a shorter amount of time. I was always... Read more

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Bearded dragons need more than Petco gives. I bought two bearded dragons from a place called the Road Show and we bought a starter kit from petco. The person (from the road show) said they need a long UVB light, For extra vitamins. The tanks I have my two babies in right now is 10 gal but I will soon be moving them to a 4 foot tank. Also, Crickets are omnivorous, So you should feed a bearded dragon in a feeding bin, or the crickets may try to... Read more

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I took my dog twice a year for grooming but always had some problem.or another so I knew I had to pay close attention but today is the last time ever. They have too much turnover and never charge the same for identical service. They are a bunch of clowns and I don't trust them anymore, especially with my dog. Read more

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