PETCO Complaints and Reviews

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PETCO
Main address: 9125 Rehco Road 92121 San Diego CA
888-824-PALS(7257), , http://www.petco.com/content/contactsubtopic.aspx?PC=contactstores&nav=17#top
  • 276+10 mobile complaints
  • $190K claimed losses
  • $661 average
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  • 20 hours ago
  • Pet Stores
  • Mesa, Arizona
  • Cleanliness
  • 13

We were looking to purchase a couple parakeets for my Grandson. When we entered the store the smell of urine was very overwhelming. The store location is 2027 East University, Mesa, AZ. We were very unhappy with the care for these animals. If they are cared for properly there is no smell. I have been in many pet stores never a smell. This one horrible. I am considering reporting to the animal... Read more

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  • 2 days ago
  • Animal Services
  • Fresno, California
  • Grooming Service
  • 10

First time to Petco... A brand new Riverside store opened in Fresno and thought I would try their grooming services since they are closer to my home. (I am a long time PetsMart customer). My dog Lacy enjoys getting bathe and loves people. I shock when the groomer called me to tell me my dog was being aggressive, which I NEVER received a call like that ever before. Natalie the groomer said they... Read more

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  • Aug 20
  • Animal Services
  • West Hartford, Connecticut
  • Grooming Department
  • 55

I just took my 15 year old dog to the PETCO Grooming. First, they said they would call between 2-3 hours. As it approached 3 hours, I went back to PETCO to wait for my dog. While walking in, I could see from the window that things were not going well. The woman was doing something to his front left paw that he clearly did not like and as he attempted to *** her, she yanked his back left leg.... Read more

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  • From mobile
  • PETCO
  • Aug 19
  • by anonymous
  • #523387

Went to the Petco in Temple Texas, there was this overweight, grumpy woman named JoAnn working there. She was on register and just seemed irritated and unhappy the entire time she was there. Didn't greet me as I walked in the store and had a monotone voice that have the impression she'd rather be somewhere else. Very disappointed in the service Add comment

  • From mobile
  • PETCO
  • Aug 09
  • by anonymous
  • #520240

Email from Petco stating if you do their survey they will send you a $15 ecard is a waste of time. 10 minutes into their 30 minute survey I got message they did not need me to continue survey & I did not get $15 ecard. I have no interest in shopping with them again. Add comment

  • Aug 06
  • Pet Stores
  • Union Gap, Washington
  • Bad Grooming
  • 69

Took our dog to petco for a summer grooming. The experience was ATROCIOUS!!!!! We asked for a 1/4 all over and for a nail trim. Te groomer told our dog to shut up, which I found to be highly inappropriate, rude, and unprofessional. The first thing wee noticed that was wrong was that the groomer didn't trim our dogs ears or tail. He came out with a 1/4 inch everywhere and at least a 1/2, maybe... Read more

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  • Aug 05
  • Pet Stores
  • Pekin, Illinois
  • Dog Grooming
  • 101

I had my dog groomed at the Pekin IL Petco on 6/27 at 12:30 and by the next day my dog was covered in hives and blisters, by the following day I was not able to touch her with out her crying and acting like I was trying to hurt her. By the following day I came into Petco to inform the grooming dept and was told to take my dog to the vet. I took her to the vet that petco suggested, the vet was... Read more

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  • Aug 05
  • Animal Feed
  • Lakeland, Florida
  • Pet Grass
  • 39

I personally have watered the pet grass for Petco, since they seem not to care about it. I have complained and even gone to corporate. If they can't care for grass.....makes me wonder about the other live animals, fish, and others..... so done with petco! I have spoke with the manager and the corporate about this store many times. Sometimes it smells so bad. Then there are the lines..... one... Read more

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  • Aug 03
  • Pet Stores
  • Glen Cove, New York
  • Rude Employees
  • 7
  • 7
  • 54

This is not the first time ive had a bad experience at this petco the first was in the grooming salon by a very rude girl named sarah this time i asked for help locating something the girl just pointed and walked away i went to look for someone and i found every employee even the managers hanging out in the back they didnt even notice i was in the store one of the other girls from the grooming... Read more

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  • Aug 03
  • Animal Services
  • Keller, Texas
  • Salt Water
  • 44

Just a note to your Keller Tx. Location. I shop all salt water stores in the surrounding metro plex and this store on occasion . On a recent visit I had noticed a revamp in your aquatic department and was excited to see this. I was looking for a gentleman named Dennis who I had dealt with in the past in two locations, the other being your Hurst location. I was told he was no longer with the... Read more

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