2.1
  • Product2 votes
  • Poor customer service6 votes
  • Staff4 votes
  • How dog was handled3 votes
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  • 1 day ago
  • Animal Services
  • Avondale, Arizona
  • Staff
  • 3
  • 3
  • 11
  • REVIEW RATING 4/5

There are so many things wrong with the managers in this store, I don't even know where to begin. I will begin with the general manager, Driss. He has run this store to the ground. He has taken store moral and trampled it on the ground. Examples: He tried to ban a customer from grooming who had dementia. She could not remember the store's location after driving for several hours. A groomer... Read more

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  • Feb 23
  • Animal Services
  • Atlanta, Georgia
  • Grooming Services
  • 2
  • 2
  • 35
  • REVIEW RATING 4/5

I had a horrible experience at the PetCo in Lithonia, Georgia location too. The groomers there must of got there training from the internet! I took my Yorkie to be groomed, asked for a trim specific to his breed and when I went to pick him up, he had an uneven cut and they did not trim him where I specifically asked. Terrible staff. When I mentioned I did not get what I had requested. The... Read more

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  • Feb 20
  • Animal Services
  • Pekin, Illinois
  • Dog Grooming
  • 44
  • REVIEW RATING 4/5

I took my two Siberian Huskies in to get full-service grooming. When I picked them up, everything seemed ok. I got my boys home, and noticed that my older boy was covered in ***/puncture marks. He would not let my husband or I even touch him. I'm not sure what exactly happened while he was in the back, but there was clearly a confrontation with another dog. I will not be taking my boys back, and... Read more

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  • Feb 16
  • Pet Stores
  • Portland, Oregon
  • Dog Grooming
  • 1
  • 1
  • 36
  • REVIEW RATING 3/5

Took out mini aussie in and was assured the groomer had experience with this breed. Got her back and she was cut like a full size poodle with her hair the same length all over. This is contrary tour breeder and other breeders we have talked to and reviewed online. sahe looks nothing like a mini aussie and we were told to keep her out of the sun as they are very prone to sunburn with hair this... Read more

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  • Feb 12
  • Pet Stores
  • Privacy Policy
  • 1
  • 1
  • 32
  • REVIEW RATING 3/5

Used a credit card on there website and is the only time my credit card was used then 3 days later started getting unauthorized chargeson my account in another state called petco.com and they stated that their website is secure and they could not have gotten it off of there it is the only placed I used it and they basically wanted to just tell me I must have been careless with my card and... Read more

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  • Feb 09
  • Pet Stores
  • Lithonia, Georgia
  • Dog Grooming
  • 5
  • 5
  • 79
  • REVIEW RATING 4/5

I took my dog to be groomed at 10:45 AM on 2/7/15. I was informed when I arrived that an employee would be late because she left her keys at home. I fully understood. My dog had matts in her fur, so I was told she would need a full body shave. I understood that too. But, after 4 1/2 hours, I had not received a call. I called and was told they were "backed up" and that the groomer would... Read more

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  • Feb 09
  • Animal Services
  • Katy, Texas
  • Dog Grooming
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

I will never shop at the Westheimer and Wilcrest location in Houston, Texas again because of how I was treated when I brought my dog in for grooming February 3, 2015. When I went to my 1:00 pm appt. for the Groomer said I had my appointment wrong and should have been there at 12:30. Then proceeds to tell me that she is short staffed and cannot take my dog that day. I was furious as I had taken... Read more

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  • Feb 09
  • Animal Services
  • Katy, Texas
  • Grooming Services
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

I have been a loyal Petco customer for years. I will never shop at the Westheimer and Wilcrest location in Houston Texas again because of the horrible and rude customer service I received on Tuesday, Feb 3, 2015. I brought my dog there to be groomed for the first time. The Groomer first told me my appt. time was wrong and that she was short staffed and could not take my dog that day. Why didn't... Read more

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  • Feb 07
  • Pet Stores
  • Auburn, California
  • Reward Policy
  • 6
  • 6
  • 41
  • REVIEW RATING 4/5

Has taken me numerous phone calls and emails to receive rewards which were promised.... Last call.... "your $5.00 reward is good for 20 days"... Why bother to have rewards at all with such a limited time? Since I rarely shop there (feed raw) and only go in for dog treats, 20 days is nothing... Now I will go to the next town to another pet store.. not a big box store with such ridiculous rules... Read more

Was this review helpful? 0 1

  • Feb 07
  • Pet Stores
  • Orlando, Florida
  • Opening Hours
  • 2
  • 2
  • 39
  • REVIEW RATING 4/5

Seriously. Short store hours>>> WHAT RETAIL STORE CLOSES AT 7:00PM!? PetSmart is open to 11PM on some days. Horrible prices >>> Fluval polishing pads at Petco $9.99 at PetSmart $5.99 SAME ITEM! No instore Inet price matching>>>> EVEN WITH THEIR OWN ON LINE STORE!!! Petsmart not only matches, they allow you to purchase on line and pick up at the store! I tend to buy... Read more

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