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  • Customers like
    • Product4
    • Friendly customer service3
    • High quality pet products2
  • Customers don't like
    • Poor customer service10
    • How dog was handled6
    • Staff6

  • Aug 20
  • Animal Services
  • Petaluma, California
  • Animal Treatment
  • 1
  • 1
  • 46
  • REVIEW RATING 4/5

In May, 2015, I went to Petco at Petaluma, CA 94954, I had an appointment. When finished, they called me to pick up my dog. When I went, they couldn't cut the hair of his entire head, including ears, etc. They said that it was difficult to do it. They charged me $65.00, but when I complaint that the job was not finished, the manager gave me a discount of $5.00. If I brought my dog there was... Read more

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  • Aug 18
  • Pet Stores
  • Tulsa, Oklahoma
  • Petco Pals Rewards
  • 2
  • 2
  • 26
  • REVIEW RATING 4/5

I am writing because Petco pretends to issue "rewards" but they make them difficult to use. They used to give you a free bag of dog food for every 10 you purchased. They replaced this a few years ago with "reward dollars." These don't go directly on your Petco card -- that might encourage you to use them! No, they come to your email. You have to print out the coupon or load it to your card. They... Read more

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  • Aug 18
  • Pet Stores
  • Grooming
  • 12
  • REVIEW RATING 4/5

We enjoy going to Petco to pick up items for our dog. We have had one issue with taking our dog to the groomer's there. He left with a bit of a rash, but the vet said that it seemed like an allergic reaction, so we just have to wash him with dog shampoo specifically for sensitive skin - not something Petco can really help. But we love how gentle they are with his nails - it's always made us... Read more

Was this review helpful? 0 0

  • Aug 17
  • Pet Stores
  • Chicago, Illinois
  • 1
  • 1
  • 39
  • REVIEW RATING 4/5

My dog went in for grooming in October, she was about 6 months old. A month of vomiting, not eating, drowsiness, and 2 visits to the vet, led up to her spay surgery. Lets keep in mind that our dog had never once been out of our sight, she had never been anywhere except PETCO grooming and walks, where we keep a very close eye on her. Finally on the date of her surgery we get a call from the doctor... Read more

Was this review helpful? 0 0

  • Aug 16
  • Pet Stores
  • Worcester, Massachusetts
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

I had my one year old Shi Tzu groomed at Petco for a third time. The first two times were fabulous. Done by the same girl, he looked great. The third and LAST time a new groomer who looked freshly done with a grooming course or school, whatever, clearly and literally destroyed my dogs coat. He was shaved down to the leather and she couldn't finish his head because she claimed that he was very... Read more

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  • Aug 15
  • Pet Stores
  • Portland, Oregon
  • 2
  • 2
  • 26
  • REVIEW RATING 5/5

I am writing a review because of the appalling service I received today at Petco’s Gresham, Oregon branch on Burnside. Today I took my dog to the Petco groomer to have his nails clipped and filed. I have received many services by their grooming department because I thoroughly enjoy the upbeat attitude, service and care I receive from their groomer Tiffany. After receiving this service I walked... Read more

Was this review helpful? 1 1

  • Aug 15
  • Pet Stores
  • Portland, Oregon
  • 18
  • REVIEW RATING 4/5

I am writing a review because of the appalling service I received today at Petco’s Gresham, Oregon branch on Burnside. Today I took my dog to the Petco groomer to have his nails clipped and filed. I have received many services by their grooming department because I thoroughly enjoy the upbeat attitude, service and care I receive from their groomer Tiffany. After receiving this service I walked... Read more

Was this review helpful? 1 1

  • Aug 12
  • Pet Stores
  • Overland Park, Kansas
  • Cat
  • 1
  • 1
  • 24
  • REVIEW RATING 3/5

We went to our local petco we got there and one of the staff members greeted us as we walked in the door, we were searching for a cat to adopt. They had a great variety of cats available for adoption. We found a lover and got her then we went to get some toys for her. Had a huge variety of toys to choose from, we got home and let her get used to us, went to go play with her with the new toy and... Read more

Was this review helpful? 0 0

  • Aug 08
  • Pet Stores
  • Mundelein, Illinois
  • Petco Grooming Services
  • 2
  • 2
  • 58
  • REVIEW RATING 4/5

I took my two babies in on 8/7/15 for a normal groomed. the teacup yorkie she fine. But my minpin/tzh the groomer let soap get into my dog eye. I called them and let them now she told me to come back she rinse his eye out . my poor baby still couldn't open his right eye. I drove straight to the 24 hr vet yep expensive. they did a eye test and yep the result of the eye is the soap in eye now my ... Read more

Was this review helpful? 1 0

  • Jul 23
  • Pet Stores
  • New York, New York
  • Dog Food
  • 3
  • 3
  • 69
  • REVIEW RATING 4/5

We have been customers at Patco for many years and I am very disappointed in the customer service lately! Just sent my husband in for our puppy food. Shelf was empty which is no surprise. When he asked if they had the food, he was told that they had a delivery but it was still shrink wrapped and he could return at another time to purchase?!? Are you kidding me? Will definitely shop elsewhere... Read more

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