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Just a note to your Keller Tx. Location.

I shop all salt water stores in the surrounding metro plex and this store on occasion . On a recent visit I had noticed a revamp in your aquatic department and was excited to see this. I was looking for a gentleman named Dennis who I had dealt with in the past in two locations, the other being your Hurst location. I was told he was no longer with the company which surprised me as I had dealt with him in years past.

That was my first disappointment! In looking through your stock in salt water another disappointment as it wasn't as I thought it would be. Fish in major distress and failing in health as noticed in your coral bay as well. In my observations I was standing back and listening to an employee named Heath dealing with a few customers and I could not believe how arrogant this young man was in commenting on surrounding fish stores and his knowledge surrpassing others.

Unbelievable! I believe you lost an asset to your stores in Dennis not being there! Not saying I will never shop a Petco again but definitely not this location. I hope this location well in the future and maybe find another person with a better attitude and not claiming to be the "All Knowing" in this department.

Again Dennis was a loss for you as he never claimed to be "All Knowing" and always learning more as I do.

I hope I can find Dennis in another store in the area. Good luck Keller Petco!

Location: Keller, Texas

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Petco

Thank you for bringing this to our attention, animal care is our top priority. Can you please call our customer support at 888-824-7257 so our team can speak with you further and address your concerns? We appreciate your feedback.

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