129 views
2 comments

I wish could give them a negative star! I took my Maltese to get groom.

I especially told them i just wanted a trim and NOT to cut much around the face . Well! I got back a POODLE! they shaved her whole face and body.

Worst groom EVER. "According" to them my dog was cover in nits and that's not true! I brush her hair everyday and let's just say that was the case Why not call? They didn't even call me to let me know what they were about to do.

YES! I did get my money back because the grooming job was horrible! but is NOT about the money, NOW! i have to wait for my dogs hair to grow and grown uneven.

I regret taking my dog there. The Store manager was unprofessional and rude i believe his name was Matt. I didn't even want my money back until he started arguing with me about why they decided to cut all my dogs hair without my authorization. Do not take your dog there.

I never had any other issues with Petsmart or Wuf resport and spa. OH! and did i forgot to mention they kept my dog for about 4 hours?

when I got there, they were just working on her. You would think they would take their time but no.

Reason of review: Bad grooming and poor customer service .

Preferred solution: Deliver product or service ordered.

Petco Cons: Cut my puppy gotten.

Location: Fort Worth, Texas

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Petco

Hi, there. We are sorry about your recent grooming experience.

We hope you'll give us another chance to make things right.

Please email us at PTPsupport@petco.com and send us the details of your concern. Thank you.

Petco

Hi there. We are terribly sorry to hear about the trouble you have had with your recent order.

We hope you'll give us another chance to make things right.

Please email us at PTPsupport@petco.com, and include your order number and phone number and we'll be happy to help. Thank you!

Petco Reviews

  1. 313 reviews
  2. 148 reviews
  3. 95 reviews
  4. 51 reviews
  5. 42 reviews
Petco reviews