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5.0

We have had a Petco Pals Reward card for nearly 6 months.We shop there frequently and spend A LOT of money.

I have never been able to access my Pals Rewards. I got an email a few days ago saying we had nearly $40 in rewards to claim. I tried to log in, and it said it couldn't process my request at the time. It either says that, or says that it can't retrieve my rewards information.

I emailed customer service and he said I had EIGHT $5 rewards that are expired. I told him I have never been able to access them or use them, so he re-issued them. I STILL cannot access them and I am getting the feeling that I am getting ripped off big time!! You have to spend $100 to get a $5 reward and we have EIGHT expired ones and one or two unexpired ones.

We have spent nearly $1,000 at Petco since July and are not getting our earned rewards.

What a disappointment Petco!Unfortunately there is only one other pet store in our town!

Reason of review: Poor customer service.

Location: Bellevue, Washington

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Guest

If you contact the customer service number and explain that youโ€™re having problems accessing your rewards online and have printer issues, they can send you them in paper or send them to your store email and have the store manager print them for you your next visit.

Petco

Thank you for bringing this to our attention. Please call our customer support (888-824-7257) so we can look into this further. Thank you and we look forward hearing from you.

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