167 views
New Reviewer
5 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0
Updated by user May 16, 2016

The torrington ct site needs a all new turn around , in the grooming dept a little bit of emphaty, and maybe even put rules on display.

Original review posted by user May 15, 2016

Today i went to the Torrington, Ct Petco groomers. Just for a nail cut. On my dog and cat. I have been taking my cat to petco for 11 years. My dog 3 years.

They are expensive, very unprofessional, Abd as of today it was my last visit there EVER.

So the chubby groomer asks is that a cat, i reply yes, she says to me and my bf we don't do cats on the weekend.

Wow and *** my cat has been going there 11 years. Never a problem, today they tell me no cats allowed.

So I ask for a manager, the grooming supervisor was not there so , she pages the store, Manager.

I explain how i was just told no cats on weekends, the *** manager twlls me. That so the animals don't get frightened no cats on weekends. I turn around and asked her"whats the difference between the weekday pets and weekend pets"? Now she changes her story, and says you need an appointment, really.? In 11 years I never needed one, now I need one.?

We left without having the nails cut on either pet, lesson learned... I WILL NEVER TAKE MY PETS THERE EVER. AND STOP SHOPPING THERE ALSO, VERY UNPROFESSIONAL.

Reason of review: Poor customer service.

Petco Pros: Use to like the nail clippings.

Petco Cons: Groomers, Manager, High price for nail clippings.

Location: Patchogue, New York

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

If someone does not want to clip your cats nails why would you try to force them to do it? How could that possibly be good for your pet?

Guest
reply icon Replying to comment of Guest-1159194

Gee you folk clearly cantread, i never forced anyone i walked out and will never return. Without the cat and dog getting the nails clipped..cant you people read, were did i say they did them.

Petco

Hi there. We are terribly sorry to hear about the recent experience you've had.

We hope you'll give us another chance to make things right.

Please email us at PTPsupport@petco.com, and include your order number and phone number and we'll be happy to help. Thank you!

Guest

If they are so "unprofessional" why would you continue going there for ELEVEN YEARS!! Clearly you just can't handle being told no. Boohooooo, cry me a river!

Guest
reply icon Replying to comment of Guest-1159170

Clearly you did not read this the right way. I said ive been going to petco.

Only 3 here, 8 years in the waterbury ct one.

They were professional, and only today did i experience this whole shotz, this is the first time i ever seen this girl. Last time i was there it was other people not this girl..

Petco Reviews

  1. 313 reviews
  2. 148 reviews
  3. 95 reviews
  4. 51 reviews
  5. 42 reviews
Petco reviews