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2.3 Based on 163 reviews
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  • Customers like
    • Product 7
    • Clean 4
    • Not much any more 4
  • Customers don't like
    • Poor customer service 14
    • Bad customer service 8
    • Staff 8

$46 SCHAUZER STANDARD had a $22 PICK 3 SPA PKG added to the bill I didn't ask for. When I challenged the extra charge I was told it was for some "extras" such as rounding the toenails, tooth brushing, upgraded shampoo, etc, all which should be included on any standard grooming. All I got was a very weak "I'm sorry" but still had to pay it. Sorry Petco, broken trust and I won't be back. Incidentally, you trimmed my Golden much too short including... Read more

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My dog Beau was taken into the Lakeland Florida Petco location on 9/28/2016 for a full service cut and buffered nail was additional;Emily was going to be the person to take care of this service. I presented a coupon of $10.00 and was told to hold on to it until I picked him up and during this time I let her know that I wanted half of his hair off and a poodle puff and round nose cut she seem to be perplexed and bucked her eyes and told me that... Read more

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I went to the orange city location to set up an appointment to have my dog groomed recently and saw that the ENTIRE grooming department had quit. This obviously is a problem with management. If managers can't keep the good emplyees, they shouldn,t be managers. I see it all the time there, kissing customers a**es then talking down to workers like their garbage. I even saw a manager with tattoos all down his arms mess up shelves that a worker just... Read more

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Today my handsome young puppy had difficulty going to the bathroom because even his Tushy was not shaved, nails not cut, and totally matted. I am still awaiting a final resolution from management regarding my 2 puppies horrible grooming experience. Awaiting follow up! They had no haircut, were returned totally matted. They were there about 6-7 hours. I finally had a conversation with the top manager, but he was going to get back to me with... Read more

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Took my puppies who are the sweetest ever to get groomed. They were in there approximately 10am to 6pm. No calls from them. They were not done. They were returned horribly horribly matted. I was told to buy the demattimg tools and to "go home and work on them"......after paying about $125 with tip. No management is concerned or follows up. I was never told about their 100% guarantee that the survey sent to me mentioned. I was told I could not... Read more

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Took my puppies who are the sweetest ever to get groomed. They were in there approximately 10am to 6pm. No calls from them. They were not done. They were returned horribly horribly matted. I was told to buy the demattimg tools and to "go home and work on them"......after paying about $125 with tip. No management is concerned or follows up. I was never told about their 100% guarantee that the survey sent to me mentioned. I was told I could not... Read more

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We went in looking to purchase a hermit crab for our 3 year old son. We got together the tank, food, dirt, and some stuff for the tank for decorations. Then we went over and picked out the crab, we looked around the store for an employee but there was absolutely no one on the floor to help costumers. There was a cashier we went up to her to ask if anyone else was working, she replied kind of in rude way, there is alot of stuff to do in the store... Read more

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I have been ignored in 2 of the Petco stores. Needs be be some training on greeting customers and asking if they need help. Terrible customer service Read more

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The last two times I've taken my dog to Petco Grooming, they did an unacceptable job. After 4 hours, they hadn't called so I called and they said, "oh, yeah, he's ready." When I got there, he was hoarse from barking. They had forgotten to trim his toenails, which I pointed out. They trimmed them super fast and did a poor job. I took him there one more time recently. This time, they called the WRONG phone number even though I had given them my... Read more

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I was having an issue with ticks on my two dogs. I went into the store yesterday and was greeted by Chelsea. Asked if she could help me with anything. I have never been greeted there or anyone ask if I need assistance. She showed me different tick collars and I was happy to purchase two collars on sale after she shared her opinions on different collars. I thanked her and appreciate the good customer service. She said she was new, works in... Read more

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