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GROOMNG IS ABSOLUTELY HORRIBLE! I brought my puppy here for his first groom because they only charge $25.00. Well you know the saying...you get what you pay for. The groomer that did my pup was Diana, the grooming manager! Okay, she said that after she bathed my pup,...
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Petco
Petco

Hi there. We're sorry to hear you were unsatisfied with your recent grooming experience. We do have a 100% satisfaction guarantee, and recommend reaching out to the store lead...

1.0
I didn't like
  • Grooming service
  • Groom
  • Follow up from manager
#1134763
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I just left your store in Rogers Arkansas about an hour ago I'm very upset Tuesday November 7th at 4:17 I called and made an appointment for my Shiba Inu to be groomed and his nails trimmed at noon today I was there about 5 minutes early and they could not find it in...
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Petco
Petco

We apologize for your recent grooming experience and appreciate you sharing your feedback with us. Would you please email us at ReviewSupport@Petco.com and include the link to...

#1129266
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I dropped my 11 month old (90 pound) German Shepard off for his grooming. This was not his first grooming with this petco. However it was visit with this employee. My puppy is obviously a puppy and gets excited around new faces. She did not allow mu pup to smell her or...
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Petco
Petco

Hi there. We regret to hear about your recent experience and would like the opportunity to investigate. Can you please email us at ReviewSupport@petco.com with your contact in...

#1128365
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Petco - Overcharged - DMS store

Petco
#1129847
2.6
Details
My husband and I picked up 2 products at Petco, 2 hours ago. I thought the price was way over, so I went online to Petco.com and other websites to check the prices of the products we bought. They were half the price on all the websites even Petco.com than what we paid. Will never shop at Petco again!! We were charged over $75 for products that would only be $40.00 on their website!!
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Petco - Amazing service

Petco
#1116988
I was helped by an employee named jerika, atleast I think that's how you spell it. She helped me locate the perfect treats and food for my Aussie. Will definitely be going back.
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Petco - Grooming

Petco
#1112855
4.7
Details
Customer service was awesome. They told me about guArentee which I never had any other place do that ..
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Customer service
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Petco - Grooming

Petco
#1112853
4.5
Details
Cayla the grooming manager picked my dog up because she was scared of doorway ..showed she really cared about my puppy that was awesome ..she also recommended a mud bath for my pups skin condition.. and texted me in 2 hrs my baby was ready
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Additional Fees
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Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money
Website
I took Joey my shitszu to Petco in Elyria to be groomed after he got his ears cleared of infection. He was done great. they trimmed around his face, butt and ears for me. They just love Joey when he comes in cause he is so well behaved. I think all the groomers are...
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5.0
I liked
  • Dana in grooming
#1127160
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0ctober I Had purchased a leopard gecko, i found out from a reptile expert they r not supposed to be on sand.!!!!!!!!! They were all together all 25 of them . I said they dont look well they said oh its daytime,. So i brought minehome to find out it had a bone disease....
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#1124988
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Called The Watertown store to make appointment to self wash my golden retriever. Drive 2 hours to Watertown , store is closed because of electric problem with registers . Shop other stores for three hours call Petco store still can’t let any one into the store because...
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Anonymous
Anonymous

it's fine and dandy to write things down but when you check out to pay the registers. now a days all automatic that they need that electricity. So it had nothing to do with th...

#1119692
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I purchased a three pack of dog obedience lessons and asked if someone purchased it for me that I could schedule later. They did not tell me they did not have a trainer at that time. It took me a month to get the first class and finished in December. Stopped by and...
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Petco
Petco

Hi there. Thank you for sharing your concern. Please contact our Customer Support at 1 888 824 7257 so that we can look into this and further assist.

1.0
#1115044
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Every time I go into this store I go see the bearded dragons. 3 of the times there has been a baby dragon laying waiting to die. The staff is not very nice and seem like they don't want to do there jobs. I was in the store tonight and of course I went to see the baby...
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Petco
Petco

Thank you for bringing this to our attention and we appreciate the feedback. Please contact our Customer Support at 1 888 824-7257 so that we can have our team look into this ...

1.3
Product
#1110644
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We brought Theo (our two year old) Shorkie to the Irondequoit Petco for his four-week grooming with his regular groomer. We instructed her to take off 1/4 inch of the fur around his face. When we pick him up two hours later, to our horror, we saw that he had been...
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Petco
Petco

Hi there. We're sorry to hear about the service your received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to...

2.0
#1109396
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Went in on Sunday to buy a new litter box. The cashier was beyond rude! She said nothing during the entire transaction except to ask if I had a rewards card and to grunt my total at me. No hello, no thank you...nothing. Plus, she was TEXTING the entire time! I mean,...
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#1106499
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