Petco
Reviews and Complaints
Upset
Dog caught respiratory infection at groomer
Customer service , product choice
Nasty manager...cut the dog.
I didnt know Petco allowed bullies in there company
- Trainer tere
Store Failed to Accomodate Scheduled Grooming Without Notice
- Gro
- Location
- To be turned away because of the groomers mistake
- No assistance in a resolution
- Poor communication
Preferred solution: Let the company propose a solution
Two dollars
Update: I called a few more times and eventually got Kathy the Petco representative. She reiterated that my phone number was copied wrong (human error) the first time and she had the division manager call me back.
He apologized and offered me a gift card. He asked me how do I feel we can resolve this. I explained that I would like the manager to be spoken to about how I was treated and it would be nice if I got an email saying he was spoken to. He said because of privacy laws he could not tell me certain things and he will look into sending me an email but he assured me that people were spoken to and that customer service is very important to Petco.
I said "this is not about money, it is about the way I was treated" and he said the gift card he wants to send is a gesture and that he understands the way I was treated should never have happened. I guess according to Petco there are privacy laws in America that prevent them from telling me what was done about the situation?
- Today i was treated like a piece of garbage
Horrible service dont shop there
Price increase
I have been taking my dog to Petco for her grooming for the past seven years and have been paying around $64.00 for the service. This last time I was charged $103.00 for the same service. When I asked the groomer why it was almost twice the usual price she said that their prices had gone up.
The groomers at Petco have always done a great job with my dogs grooming but I will have to look for a more reasonable shop going forward.
Customer service
Hamsters die too fast
Awful
Terrible Customer Service
Rude Cashier
Spree carriers sold by petco on ebay
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Hi, there. We apologize for your experience and appreciate your feedback.
Please contact our Customer Support team at 1 888 824-7257 or email them at customerrelations@petco.com so that we can investigate and follow up with you directly regarding your order.
We would like the opportunity to make things right. Thank you.
I send you an email I’m not happy