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2.4
Details
I had my one year old Shi Tzu groomed at Petco for a third time. The first two times were fabulous. Done by the same girl, he looked great. The third and LAST time a new groomer who looked freshly done with a grooming course or school, whatever, clearly and literally...
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1 comment
Petco
#1020399

Hi there. Thank you for bringing this to our attention.

Please email us at PTPsupport@petco.com with your contact information, including your phone number and the date of you dog's appointment so we can look into this further. Thank you and we look forward hearing from you.

Review
#683808 Review #683808 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
I am writing a review because of the appalling service I received today at Petco’s Gresham, Oregon branch on Burnside. Today I took my dog to the Petco groomer to have his nails clipped and filed. I have received many services by their grooming department because I...
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4 comments
Anonymous
#1102400

I know this is old, but I am shocked by the posters sense of entitlement! First of all, to compare this with dropping eggs in a grocery store or spilling a soda in a restuarant is ridiculous as neither of those are a bio hazard!

I, as a responsible pet owner, would never even think of having someone else clean up my dogs mess, and I would have offered to purchase the toys that were possibly sprayed by my dog in the process.

Yes, accidents do happen, and yes, they are to be expected at a place that allows pets, which is why they have the sanitation stations available for you, the one responsible the accident.

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Review
#683428 Review #683428 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
4.5
Details
We went to our local petco we got there and one of the staff members greeted us as we walked in the door, we were searching for a cat to adopt. They had a great variety of cats available for adoption. We found a lover and got her then we went to get some toys for her....
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1 comment
Petco
#1018785

Hi there. That's great to hear, congratulations on your new cat!

Review
#681812 Review #681812 is a subjective opinion of poster.
Pros
  • Product
  • Friendly customer service
  • Variety of goods for sale
Reason of review
Great variety of stiff for sale
1.0
Details
I took my two babies in on 8/7/15 for a normal groomed. the teacup yorkie she fine. But my minpin/tzh the groomer let soap get into my dog eye. I called them and let them now she told me to come back she rinse his eye out . my poor baby still couldn't open his right...
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4 comments
Chris2015_2015_358
#1153686

You're kidding, right? Are you really, truly calling your dog's "babies" and complaining about a dog getting soap in the eyes?

Real babies get soap in their eyes and real parents don't run to the ER because of soapy eyes. If your dog is that fragile, and you're that alarmist, then perhaps you need a time out. Second, how could you possibly imagine that washing a dog wouldn't possibly ever get soap in their eyes. This makes me sad for humanity.

You probably spent more to groom your dog than it costs to feed a family for a week. Congrats

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Review
#679301 Review #679301 is a subjective opinion of poster.
Cons
  • How employees cared for my pets
Reason of review
left soap in my dog eye
Loss
$600
Preferred solution
Full refund

Petco - Dog Food Review from New York, New York

4.0
Details
We have been customers at Patco for many years and I am very disappointed in the customer service lately! Just sent my husband in for our puppy food. Shelf was empty which is no surprise. When he asked if they had the food, he was told that they had a delivery but it was still shrink wrapped and he could return at another time to purchase?!? Are you kidding me? Will definitely shop elsewhere than the Watertown NY store or any other Petco!
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3 comments
Anonymous
#1012134

Most of the time when you get a shipment in the food is at the very back and asking them to get it is honestly impossible.

Petco
#1010997

Hello there. We're sorry to hear about your recent experience and we'd like to look into this.

Please call (888-824-7257) so we may have the opportunity to make things right. Thanks in advance!

Anonymous
#1013573
@Petco

You realize that bending over backwards to placate fools like this merely perpetuates bad behavior, right? Not only that, it reinforces the idea that adults should act like whiny children everywhere, not just your stores.

This is why retail workers get treated so badly, companies trying to protect an image and not backing up their employees even when said employees are only following your rules.

Not only all of these things, it makes good and decent customers like myself feel like second class citizens. I have to pay more because I don't pitch a fit like a four year old, when Old Lady Stomp-and-pout gets everything half price?

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Review
#670610 Review #670610 is a subjective opinion of poster.
Reason of review
Order processing issue

Petco Grooming Services Review from Oak Harbor, Washington

1.0
Details
I brought my dog into petco on a Saturday for him normal grooming. Every time I have taken him it has been on the weekend and it has taken roughly b two hours. Well this most recent time I dropped him off at 11:45 and called at 2:45 to check if he was done, the person on the phone said she didn't know she wasn't grooming him and someone would call me back within 20 minutes. 45 minutes later I went to pick him up because I really couldn't wait any longer, it had been almost 4 hours and they were still not done. They were clipping his nails when I got there. The person then told me that on the weekends they take 3-4 hours for grooming since they are busier. I have never had it take more than 2 hours and he has always been groomed on the weekends. Why would it take longer on the weekends, you book your appointment just like any other day, I don't want my dog sitting in a kennel waiting. It's now been 4 days since his appointment and I can't even tell that he was bathed, he smells like he needs a bath. I am so disappointed with Petco. I will not take my dog there ever again. It is overpriced and I honestly don't know if they even gave him a bath.
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1 comment
Petco
#1010478

We're sorry to hear about your recent in-store visit. We definitely appreciate you taking the time to bring this to our attention, the last thing we want is for you to leave with a bad experience.

Please call our customer support team at (888-824-7257) so that we can look into this further. Thank you in advance.

Review
#669919 Review #669919 is a subjective opinion of poster.
Reason of review
Poor customer service

Petco Adoption Review from Newport, Kentucky

Could not get a puppy because they thought I was going to chain it to a tree all day and leave downstairs all the time based on what a teen heard working there. I went to their adoption b.s. and all the animals were hot in a room no water or food. Bouncing a animal from foster homes, trying to adopt them out to strangers, noisy *** ***; who I question should not take care of pets. I was denied to take care of an animal better than them, sad! Idiots!
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2 comments
Anonymous
#1013821

This person may be talking about an adoption fair that is usually held on Saturdays at Petco. However, I have never seen the dogs in rooms, they are usually outside on the sidewalk with the group trying to find them homes.

Reputable adoption agencies WILL ask a lot of questions about the potential adoptor because they want their animals to only go to the best homes. If you have a problem with answering a lot of questions, and if someone DID overhear you talking about where the dog would stay, then I wouldn't let you have one either!

Petco
#1009472

Hello there. Petco does not sell any dogs in our store so you may have us confused with someone else.

However, we would like to have our team look further into this anyway so we can better assist you.

Can you please call our customer support team at (888-824-7257)? Thanks in advance!

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Review
#668412 Review #668412 is a subjective opinion of poster.

Petco - Review in Pet Stores category from Las Vegas, Nevada

My mother went there and tripped over a piece of concrete at the end of the ramp and tore her face up snd broke her glasses plus it messed up her knee !!!! Youll need to fix that before you gey sued!
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2 comments
Anonymous
#1013575

Usually concrete ramps belong to the shopping plaza, not the store.

Petco
#1006618

Hi there. Thank you for bringing this to our attention.

We would like to have our team look further into this so that they can provide further assistance regarding your recent in-store visit.

Can you please call our customer support team at (888-824-7257)? Thank you in advance for your cooperation.

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Review
#664638 Review #664638 is a subjective opinion of poster.
Reason of review
Poor customer service
i brought my Yorkie and my Jack Russell in around 2 o'clock today to be groomed...since i left my cellphone at home and since they usually get finished within 2 hours, i stuck around and waited.....while i waited, i went into Subway to get some food....in walked in my...
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5 comments
Anonymous
#1101372

lmao you are every groomer's worst nightmare. You are what make their jobs difficult. You are the typical inconsiderate, pushy, rude customer.

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Review
#662186 Review #662186 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$83
Preferred solution
Price reduction
On July 3, 2015, I arrived at 9:30 AM with a grooming appt. for 10: AM at the Sloat Ave. SF CA store. The groomer took my dog and told me the price was $59.00 for a grooming. As I never had her teeth cleaned, I added that. In a few hours, I received a call that the...
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2 comments
Anonymous
#1156518

Wow - what would have happened if your dog had been taken out into the parking lot to relieve itself and it had escaped?? Grow some common sense.

How long after you brush your teeth and have a drink of water can you still taste the mint from the toothpaste? This was TOOTHBRUSHING - not cleaning - if the dog has a build up of tartar etc - brushing would not alter the rough feel of the teeth.

If YOU have tartar on your teeth, does one 2 minute brushing session remove it? OF COURSE NOT.

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Review
#661507 Review #661507 is a subjective opinion of poster.
Cons
  • How dog was handled
  • Grooming service times
  • Return policy and response time
Reason of review
8 hours without a walk
Loss
$25
Preferred solution
Full refund