Petco
Reviews and Complaints
Rude and Bullying Petco Manager
I was a loyal customer of the Easton Petco location in Columbus Ohio, and around this time I had just gotten a new bearded dragon with the whole setup: terrarium, food bowl, water bowl, food, crickets, UVA and UVB lights, light fixtures, etc. We spent well over a good 600 bucks there that night for everything.
A week later, we returned to get some spare bulbs and some terrarium decor and spent another 40 or so dollars. After spending a good chunk of money on other pet supplies in the weeks prior, we dropped about 1000.00 or more into that location within a month's time. While standing outside the store waiting on our cab, this large man comes out and approaches us, accusing us rudely of begging customers for money and loitering, and that if we didn't leave he would call the police. I told him that it wasn't us that was doing that, and that it must have been someone else, we're just waiting for our cab to take us home.
The man got more belligerent with us and again accused us of begging for money in front of his store, and it was then that he identified himself as the manager. I told him again that he's mistaken and that we weren't asking anyone for anything. We're waiting on our cab. Well this person obviously was in the mood to bully random people, so he again told us that if he caught us coming by again that we wouldn't be allowed in the store.
I told him, "Look man, this is a *** of a way to treat your good paying customers, especially ones that have put nearly 1000 dollars into your sales over the past couple weeks, so if you want us to continue our business, I suggest you take your accusations somewhere else. I'm waiting for our cab to arrive here, and if you're going to continue to bully and wrongfully and rudely accuse me of doing something that I don't even need to be doing since I have money and I don't need to beg for any handouts, then I can always take my business to another pet store, and they would be more than happy to do business with me and my new bearded dragon." That's when he went silent for a couple seconds and suddenly changed his tune and said "Oh, I'm terribly sorry sir. I must have been given inaccurate information. Please, continue to wait on your cab here..." and being all courteous once I mentioned the amount of money I spent at the store he manages.
To spite him, I have never returned to that Petco location ever again, and as promised, I took my business elsewhere. I went as far as to even protest and boycott that Petco location by telling everyone I knew never to go there, and to go to the pet store I wound up going to instead. The other pet store I went to was more than happy to treat us like paying customers deserve to be treated, so they deserved not only my business but that of my friends as well. I don't know if that manager is still at that Petco location, but caveat emptor....buyer beware.
If you see a burly looking man wearing a Petco badge or look to be in a managerial position, turn around and go to Jack's Pets in the same plaza. That man will bully you with false accusations.
Assistant manager trying to retaliate over complaints
Petco - Dog Grooming Service Review
Petco abusers
Petco - Delivery Service Review
Prescription Food Order
Petco - Customer Care Review
I set up a repeat delivery @***.com. I wanted to delete 1 item & replace it w/ another.
I wanted to do so asap b4 the next delivery date. Petco operations won't allow this therefore I had to call. I was on the phone for over 30 minutes! What I want is simple, but Petco operations makes this complicated.
I am leaving out a lot as I am trying to not make this a mini series. Too late. Petco required that I pay right then like I did when I 1st set up the order. But a few days ago I already paid & received my order.
The next time I SHOULD get charged is in a month. It was just a big debacle so I cancelled everything. The CSA was fine but he could only do so much, so I asked for a supervisor. This is just 1 reason why I cannot fully get on the bandwagon of shopping online.
I always end up wasting my life away trying to fix something online or on the phone. When I go in person, BOOM it's done. My 1st CSA was complaining about an echo. I did not have my phone on speaker.
I told him I can't fix that but he acted like he was incapacitated because of the sound of his own stupid voice so I just hung up on him. I wanted to tell him just deal w/ it, let's move on. I don't control technology. I called back & I got a person that was very good.
He understood me, helped me until he couldn't help me anymore. I got a supervisor & she was...I didn't like talking to her. She repeated everything as if she didn't understand not as if she was confirming. She claimed to understand everything yet she repeatedly got confused.
Or maybe she too is frustrated w/ Petco operations like I am. I would rather spend more money by going to a different company & purchase my items in a store.
Petco - Dog Grooming Service Review
Have been using petco for grooming for the past 2 years in WV and was always happy with the service. Last week I brought my dog to the Patchogue NY location and now I will no longer be using petco's grooming services.
I was told it should be about 2 to 2 and a half hours and they would call when she was ready (average at prior petco was 90 minutes tops). After about 3 hrs I called and was placed on hold while they "went to check", I was then told "yes shes ready". When I saw the bill was $65 I was surprised. I had been billed for a doberman - dalmation with an additional brushing/cutting fee of $7.
My dog is an extremely short haired lab/terrior mix, nothing to brush or cut and a bath is all that was requested.
When I questioned the billing the associate would not remove the fee and stated it was standard. Will be taking our dog elsewhere in the future, $65 is just absurd for grooming a dog with short hair .
Petco - Shipping Service Review
The lack of care towards employees and animals within the store, and poor customer service
I am very disappointed by the actions of Petco. I have seen numerous employees come and go from that website. The store used to be filled with people of all diversities, and all kinds of ethnic background but now the store is purely one color. I also notice my favorite employees that used to be there Lisa, James, are all gone. I remember Lisa for being there for about three years, James being there for a shorter amount of time. I was always surprised to see Lisa not ever get promoted. When I asked why, they would joke and say its because the store manager refused to promote females. At first I thought they were being sarcastic that is until I go in the store now. All the managers are white males, most of whom are new. I'm shocked and surprised by this. I then Google discrimination at Petco and find numerous articles and cases about the corporation being discriminatory; I also noticed the animals aren't in the best conditions anymore and even found photos of animals being in horrible conditions online. There's even a indie doc about it. I think this is horrible, and horrible Petco is not letting discrimination go on in their stores but also animal lack of care.
This doesn't surprise me at all because the store manager is a complete ***. I've heard and seen him talk down to employees, and walk away from customers. Heck he's walked away from me even after I asked where the cat food was. Very disappointed all the good employees are gone yet he's still around and still an ***.
I understand not all Petco's are like this and some stores really care about their employees and animals; it just saddens me this is happening in my own city.
- Employees
- Mistreatment of employees and animals
Preferred solution: Petco needs to pay more attention to how employees and animals, and customers are treated at their stores
Petco - Customer Care Review
Kept My Dog and Never Groomed Her
I took my dog in for the first time today to be groomed at their Heath Ohio store. I knew something was off as the groomer was not there when I arrived.
They said she left to "change her clothes" because she didn't like her sweat pants. So I said I am not leaving my dog unless I meet the groomer. Finally she showed up. Seemed nice.
Said the dog would be done AT THE LATEST in 3 hours. And she would send me a text in 5 mins and for me to reply yes and then she would text when the dog was done. Never got a text. Never got a call I showed up a bit past the 3 hours and asked for my dog.
Waited and Waited. No dog. Finally the groomer comes out and plays with the computer. Then she says "I didn't finish her" I said "how much did you get done?" and she says nothing.
Yeah I lost it a bit and asked for the 3rd time for them to bring me my dog. She disappears again. I look at the guy at the register and tell him if they don't bring my dog I will go get her. He tells me to "just relax" That of course esculated the entire thing.
To top it off my dog was dying of thirst.
They gave her no water the entire time she was there. They should be banned from grooming dogs
- Grooming service times
- Staff
- Manager
Preferred solution: Let the company propose a solution
Poor Groomers
- Abuse that was done to my dog
- How employees cared for my pets
- How animals were handled
Preferred solution: Full refund
PETCO ABUSED MY DOG
- Abuse that was done to my dog
Preferred solution: Full refund
Scheduled appointment was apparently not scheduled
I have been a customer at the santa rosa (CA) petco for several years and have also been using the grooming service as well . .
. this week I made an appointment -- or thought I had -- for my dog to have a bath and a trim . . i was given an appointment card for Wednesday, 4:30 p.m.
. . . but when i arrived i was told my appointment was not on the books even though i had a card that said it was indeed for Wednesday, 4:30 p.m.
i had re-arranged my day to make it by 4:30 . . . on top of that, it was a very rainy day and traffic was bad, but i didn't mind in order to get my flatcoated retriever, tag, looking good .
. . the girl in the grooming salon said they had no appointment on their books, that maybe i was mistaken . .
. i was not . . .
she said her shift was up soon and that left only one groomer to handle remaining appointments . . . i have been pleased with grooming results, but am no considering taking take elsewhere .
. . all in all, very disappointing . .
. bruce meadows santa rosa, CA.
- Failure to honor a scheduled appointment
- To be turned away because of the groomers mistake
Preferred solution: Let the company propose a solution
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Hi there. Thank you for bringing this to our attention.
Please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing from you.
Bring it to your attention? You mean like the several times it was before, complete with recordings of what happened?
Which you flat out ignored, because reasons? Obviously you condone this behavior.