Did not receive my items

Just a warning about the same day delivery service. I was staying at a relatives house and needed some things for my dog. I placed an order before the cutoff for same day delivery and received a confirmation email with a tracking number that said Id be notified with tracking updates. I wasnt contacted again the rest of the day and didnt receive my items. I had to travel soon again so I sent an email to customer service and they didnt get back to me at all. I called the following afternoon to cancel my order and customer service was actually helpful with that which I appreciated. Basically I wouldnt use this service for anything thats time sensitive considering my order still hadnt even shipped by the time I cancelled it.

User's recommendation: Not reliable for anything really important for your pet.

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ID
#3209128 Review #3209128 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Your in legal trouble

Hi this is mario.petco is an excesary to 3 counts attampted murder,1 count job discrimanation,wire fraud,bribbing the feds is serious,2 counts compture hacking,.i download your ceo photo,all your board of directors and so forth off your website.all your photos willl be in alll 14 of my books im writing.you have untill the end of january 2022 to settle or all books will be published,i contact ftc,and stock exchange about your criminal doings.i contact disney about publishing my book finding justice for layka which will be a sucess and made into a movie.dont *** with me.

User's recommendation: Dont do buisness with Petco illegal dog fights.

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ID
#3190404 Review #3190404 is a subjective opinion of poster.
Location
Roseville, California
Cons
  • Evil
  • Ceo is a sex offender
Preferred solution
Settlement
New Reviewer

Can't get application to go through

The application doesnt allow me to finish application sucks!has me start over every time. Over and over and over

User's recommendation: Have fun with giving info for an account.

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ID
#3189262 Review #3189262 is a subjective opinion of poster.
Location
North Richland Hills, Texas
Preferred solution
An account please! And to finish order so I can get delivery tomorrow!

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Verified Reviewer
New Reviewer

Vital Care Problems

Petco - Vital Care Problems
Petco - Vital Care Problems
Petco - Vital Care Problems
Do NOT bother joining Petcos Vital Care Program. I'm so disgusted with Petco and their employees right now! Vital Care was offered as unlimited vet exams, nail trims and teeth brushing. Then they changed it just before I joined to eliminate the teeth brushing and nail...
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ID
#3180482 Review #3180482 is a subjective opinion of poster.
Location
Media, Pennsylvania
Pros
  • Dog friendly
Cons
  • Product selection
  • Poor customer service
  • Higher prices than petsmart
Loss
$500
Preferred solution
Let the company propose a solution
New Reviewer

I am so tired of paying for dead crickets!

I have to buy crickets about once a week for my fire bellied toads. Half the time when I go in to buy them, an employee tries to sell me a bag that has been sitting out half the day. EVERY single time I say that I want the employee to bag them FRESH, I am told that...
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ID
#3180454 Review #3180454 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Loss
$4
Preferred solution
I'm just making a point that they should not bag LIVE insects prior to people ordering them just to save time. It's at the buyers expense.

Because i find coustmer service people very rude

Made a grooming appointment for my cat and it was canceled twice by petco. I called main office to complain and they were very rude! I decieded to take my bussiness else where and advise others to do the same

User's recommendation: Do bussiness were youre treated well and not petco!

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ID
#3161054 Review #3161054 is a subjective opinion of poster.
Location
Chestnut Hill, Massachusetts

Poor costumer service!

I had a grooming appointment for my cat and they have canceled twice on me! I called store manager to complain and nothing was done!

User's recommendation: Go to pet smart insted might get better service and treatment there.

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1 comment
#2103311

Hi there. Thank you for bringing this to our attention.

Please call our customer support at ( 877-738-6742) so that we can look into this further. We look forward to hearing from you.

ID
#3150481 Review #3150481 is a subjective opinion of poster.
Location
Chestnut Hill, Massachusetts
Preferred solution
Let the company propose a solution

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New Reviewer

Horrible customer service

I have been a customer in your Bethlehem pa store at 2920 Easton ave store for yearsI have spent thousands of dollars there and Im officially donefor at least the last 6 months the service has been atrociousthe girls dont turn on the fish lights so I guess they dont have to help anyonethey ignore you when you are standing there waiting for help then just today I asked for a simple pleco and the girl said hold onshe left me there waiting for 5 minutes I walked to the front of the store to find her talking to the other workers as if she was hanging out on a street cornerthe store is filthy dirty..Im donethis place used to be great and now it sucks im doneyou lost a customer completely now

User's recommendation: Don’t go therr.

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1 comment
#2100213

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention.

We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at ( 877-738-6742) so that we can look into this further.

ID
#3126842 Review #3126842 is a subjective opinion of poster.
Location
Bethlehem, Pennsylvania
Preferred solution
Apology

OFFENSIVE

What is up with all this crap on the name tags of your employees ? Aside from their names., there is also him, his and he ? To each their own but I was offended looking at that crap. Guess they don't know what they are. But I do know, that was my last trip to your store.
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ID
#3099342 Review #3099342 is a subjective opinion of poster.
Location
Bermuda, Virginia
Cons
  • Employees

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New Reviewer

Horrible customer service when placing prescription order for my dog

I have been a customer of Petco for a while and everything was smooth until this morning when I went to place a monthly order of Apoquel for my dog. Initially I spoke with Joy and gave her all the info needed and she told me how much it was which was fine then I asked her about a discount seeing that I wanted the order every month and she told me she had already put the order in and she could not apply any discounts after the order had been placed. I requested to speak to a supervisor and was told that there was no supervisor available. I told her to cancel the order and to not charge me for it. Approx. 10 mins later and check my account and over $80.00 had been deducted out of my account. I called back to tell them I was displeased that they deducted the amount out of my account and they informed me the order had been cancelled and it would take 3-5 business days to reverse the charges. They are quick to take your money even after being told to cancel the order. I am cancelling my account with Petco and will never purchase another thing from them. Buyer Beware!!!!

User's recommendation: Use caution when placing medication orders with this company.

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ID
#3090915 Review #3090915 is a subjective opinion of poster.
Location
Bangor, Maine

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Verified Reviewer
New Reviewer

Customer Service

Original review updated by user Nov 17, 2021
First off I am home on medical leave cannot go pickup pet items Saw Petco has same day delivery on most everything. I have cats, dogs, parrots, chickens and ducks. ; I had received a promo code for the Petco Pharmacy. I thought that was a good deal, so decided to try them for the first time. Total was 77.79 -20.00 credit. For Apoquel for my dog. I purchased a gift card for the remaining balance $57.79 When I tried to use the card the website would only take 17.58 off. So I had to call Petco customer service and get that fixed had to talk 2 several reps then I placed my order. 3 1/2 days later. Today 11/17/21 received an email around noon, my order was cancelled, no contact with the vet. I uploaded a copy of the prescription on the website before the account was cancelled. So now I am irritated had to call and call so many times sat on hold got hung up on, the last rep. I spoke with said that my prescription didn't qualify for the promo. humm it did on the 13th. I have decided to cancel all of my repeat shipping items and be done. It was not my fault the prescription was cancelled so soon. I don't think it was fair to offer the promo 3-4 days ago and now told my order is don't qualify. So now waiting to get the money put back on my gift card oh yeah no medicine for my dog. This was a waste of my time for my dog. I could have got it somewhere else. So that is ok I can shop elsewhere I should not have to beg and plead when you are offering a service and I was buying. I live in Chattanooga, TN I have no problems with local store, It was the pharmacy online.
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ID
#3075589 Review #3075589 is a subjective opinion of poster.
Location
Soddy Daisy, Tennessee
Preferred solution
don't offer promo for pharmacy then cancel the order then the customer is out.

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Verified Reviewer
New Reviewer

Discrimation against an employee.

There is an excellent employee in the Middletown, NY Store. Her name is Nikita. She is the best employee in the store! Most customers only go to the Middletown Store when she is there in the Fish Department. She can tell you everything there is to know about taking care of any type of live fish, shrimp, snails, and any other reptile or animal for sale in the store. She is an asset to the Middletown store. Not only that, but she is trying to better herself and now has school on Saturdays. Furthermore, she usually worked every day. Now she can't work on Saturdays. Well, the general manager cut her hours to only two days a week! That is not right! She is one of the hardest workers there. Most customers go there to talk to her because she is very knowledgeable about everything in the store. She also trains all the new employees, and the young men I have dealt with tell me that Nikita trained them, and they are excellent employees also. The general manager might want to rethink taking her hours away! Increase Nikita's work days!

User's recommendation: Support Nikita working more days!

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1 comment
#2147583

Nikita is excellent!!!

ID
#3035254 Review #3035254 is a subjective opinion of poster.
Location
Wallkill, New York
Preferred solution
Nothing. Just for Nikita to be treated fairly.

Dissatisfactory Service

I have been going to Petco for SO many years and I am just about fed up. I take my dog to the groomers here and the past several occasions have been ridiculous. They have kept her for 6-8 hours when we specifically schedule and pay extra for rush service. The last time...
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1 comment
#2085852

We're sorry to hear that you're unhappy with your dog's recent groom. Thank you for taking the time to bring this to our attention.

We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at ( 877-738-6742) so that we can look into this further.

ID
#3025922 Review #3025922 is a subjective opinion of poster.
Location
San Diego, California

Ripped me off

Ordered same day delivery of aquarium plants and substrate. Charged twice for delivery and still waiting for delivery of substrate. Promised free, same day delivery, yet charged! Never again! DON'T SHOP AT PETCO
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ID
#3006501 Review #3006501 is a subjective opinion of poster.
New Reviewer

Online medication worst experience ever

The worst company I have ever delt with. Don't ever buy your animals medication from them, in store or online!

User's recommendation: Don’t use this company.

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1 comment
#2082721

Hi there. Thank you for bringing this to our attention.

Please call our customer support at ( 877-738-6742) so that we can look into this further. We look forward to hearing from you.

ID
#3003761 Review #3003761 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered