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Petco - Staff Review from Beverly Hills, California

2.3
Details
I went to petco this morning (4/18) and the young manager who works there, i think her name is Brittany, was wearing a very lowcut baggy shirt so when she bent over in front of me her *** could not have been hanging out anymore if she tried. I know she is a manager and as a manager she sets to an example for the employees and for petco the company itself. This is very unprofessional attire for a manger to be wearing to work, and i hope the issue is addressed as soon as possible. Thankyou.
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2 comments
Anonymous
#974335

That's nothing i worked for petco and they have not payed me! Last check was on 3/23/15 and its 4/20/15 they pay every 2 week so at least 2 checks gone i called hr no help so I guess the fed and state labor board is next

Petco
#973547

Hi there. We're sorry to hear about your experiences.

Our team would be happy to follow up with you.

Please call customer support at (888-824-7257) so that we can look into this further. Best wishes.

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Review
#623832 Review #623832 is a subjective opinion of poster.
Reason of review
Poor customer service
1.3
Details
We are the new pet owner, Petco was the 1st pet store we purchased the service since we have our new dog Zuki in Mar 2015. as this location is near by our house. my son told us that petsmart is a little bit better, however due to the location we decided to give them...
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1 comment
Petco
#971068

Hi there. We're sorry to hear about your experiences.

Our team would be happy to follow up with you.

Please call customer support at (888-824-7257) so that we can look into this further. Best wishes.

Review
#621123 Review #621123 is a subjective opinion of poster.
Cons
  • How dog was handled
  • Groom
  • Staff
Reason of review
Poor customer service
Loss
$68
Preferred solution
Full refund
Featured
Petco - Grooming Service Review from Walnut Creek, California
I took my dog to petco today in south Jordan Utah. It was 2 pm I had to call at 6 pm to see what is going on they said they still are not done. We went at 8 pm to get my dog and the hair is uneven bad job from the groomer. Didn't even get the cut I wanted. Everything...
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3 comments
Anonymous
#1028865

Try petsmart. Omg I am a groomer from Petsmart.

If a dog went out looking like this. Omg we would get written up

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Review
#619090 Review #619090 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Petco in Washington, District Of Columbia - Can't check out!

2.0
Details
After placing items in my shopping cart, I proceeded to checkout and got an error message. I cleared my cache and the problem persists. Now, I can't log in because the system won't recognize my password. Now, I am on amazon doing my shopping. Petco lost a customer due to their incompetent I.T. department. JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ JJJJJJJJJJJJJJJJJJ JJJJJJJJJJJ J J J J J J J J J J J J J J J J J J J My review was shorter than this but this dumb site won't let me proceed without typing 100 words. H a p p y ?
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1 comment
Petco
#966718

Hi there. We're sorry to hear that you're having trouble placing an order.

We recommend using Firefox or Chrome and clearing your cache/cookies.

If the problem persists, please call our customer support at (888-824-7257) so that we can look into this further. Best wishes.

Review
#616386 Review #616386 is a subjective opinion of poster.
Cons
  • Ordering process
Reason of review
Order processing issue
Preferred solution
Fix your website!

Petco - Fish Tank Review from Naperville, Illinois

Bought a 72 gallon stand they only gave it a 60 day warranty. 8 days after the warranty my 72 gallon tank seals cracked full of water leaking water every were. Stand could not hold the weight of the tank like it was suppose and lost my tank and stand too. Ask them to replace what was lost or money back for stand if anything. They Said nope warranty up pretty much sorry we know how you feel. Yeah they know a loss of over 500 dollars. They didn't try to help at all. Amazing the stand gives out 8 days after the warranty. Thank you Petco for not helping and costing me so much money to go replace what i lost so i don't loose over 400 dollars in fish but u know how i feel right Petco.
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Review
#616157 Review #616157 is a subjective opinion of poster.
Reason of review
Warranty issue
This is in regards to the Petco Store located at 9151Highway 6 South, Houston, TX 77083. Sunday March 29, 2015, we had an appointment for 12:30pm for Toby's grooming. To be bathed, ears cleaned, nails clipped, teeth brushed and finally trimming as well, the customer #...
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2 comments
Anonymous
#979190

It is petcos policy that dogs have water at all times even though I'm sure someone could forget corporate salons are always very busy alot of the times the groomers are way over worked and burned out..I agree there is no reason why your dog should have been there hrs with nothing done but haveing worked there before it's sad to say I can understand why it would happen the groomers have noone to assist them with anything I had to stop seven diffrent times meaning taking the dog out of tub to the cage to answer the phone do walk in nail trims before you know it the dog has been there 45 mins and it's still not even washed

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Review
#615952 Review #615952 is a subjective opinion of poster.
Reason of review
Poor customer service
1.2
Details
I have had a pretty bad experience with petco. I have purchased guinea pigs through this store and I have to return them within a few days so they can go to the vets office. (I repurchase them after they are seen and treated). One of my guinea pigs has had to be...
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1 comment
Petco
#965775

Hi there. We're sorry to hear about your experience, thank you for bringing this to our attention.

Please call our customer support (888-824-7257) so that we can look into this further.

We look forward to hearing from you. Best wishes.

Review
#615294 Review #615294 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Employees
  • Staff
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Animals Health

Petco - Self Serve Dog Wash Review from Northglenn, Colorado

Took our old (11) years to "self bath " her .. Got there our dog was nervous as it already was , a dog being kept In A cage barked and cried the whole time , that's not the problem .. It was in the same area as the horrible bathing station where they expected an old dog to climb up a skimpy narrow ramp into almost cage bathing station .. Got our dog to finally go up into this contraption to find out water pressure and nozzle was only a few streams and the grate on the flooring pulled her nail out .. Cheap watered down soap was provided .. It was very poor quality .. We will never take our dog back to the Northglenn colorado Petco ever again !! Pet Smart has actuall tubs the dog can walk into from the back of the tub and much better supplies and they are not Being shoved in a back room with crates full of barking Dogs !! Shame on you Petco !!!
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Review
#614948 Review #614948 is a subjective opinion of poster.
Reason of review
Bad quality

Staff Review

So im a regular customer at the petco in avondale and i think its very inappropriate that the girls in this store get away with wearing lowcut shirts on a day to day basis. The shirts they wear expose their *** and it makes the shopping experince uncomfortable.
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Review
#614766 Review #614766 is a subjective opinion of poster.

Petco in Edmond, Oklahoma - Bill harvison is a coward ...

1.0
Details
Bill harvison is the Oklahoma city district manager ... I ask him to call me over a week ago and he has not called me yet ... So I called the nw expressway store and the general manager women told me that they cant help me and she said that Bill harvison was to busy to call me ... Also you try to call the complaint line and you get people from india and you cannot understand them ... So I will never go back to petco ever again because they do not care about the people who keep them in business ... Very bad ...
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1 comment
Petco
#964298

Hi there. We're sorry to hear this, but we appreciate your feedback.

If you call our customer support (888-824-7257) we'd be happy to look into making this right. Or you can send your information to ptpsupport@petco.com.

We look forward to hearing from you. Best wishes.

Review
#614017 Review #614017 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$175
Preferred solution
Full refund