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I've been taking my dog Bella (she's a Maltese-Yorkie mix) to Petco to be groomed since 2011 when I adopted her. I used to go to the store in Providence, RI. Groomer- James was FANTASTIC. This past Wednesday (03/25/15) I took my dog to the groomer at Petco in South...
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4 comments
Anonymous
#1030725

Petco doesn't sedate, nor do they take sedated pets.

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Review
#613801 Review #613801 is a subjective opinion of poster.
Reason of review
Poor customer service

Petco - Staff Review from Tampa, Florida

2.7
Details
Mansfield CT Beware of one of the mangers in there. Dale who is the manager of dog food area is rude and has no customer service skills. She will give customers dirty looks and argue with customers over things that she probably has no knowledge of. I spend $100-200 a month in this store. I called the petco customer service number to complain and very little results. The store manager will be notified of complaint. Ill give petco one more chance or to make this right or petsmart will be getting a new customer. Petco please remove this manager from her position.
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4 comments
Petco
#962738

Hi there. We're glad to hear you're willing to give us the opportunity to make things right.

Please call our customer support (888-824-7257) if we're able to assist you further.

Thank you in advance. Best wishes.

Anonymous
#962111

KevinRichards sounds like your a typical liberal democrat that is driving this country into the ground. I know the person that posted this and was at the store at the same time of this incident.

This person is not a kid. We were talking about the manager's actions towards customers.

KevinRichards
#962145
@Anonymous

If your friend does not want people to think she is a child perhaps she should stop acting like she is two years old. I am sure your friend was just as rude to the manager.

Your friend is what is wrong with the country. Grown up women acting like two year old children. Throwing a temper tantrum is not going to help. I am sure your friend's actions were rude as well.

If you think arguing is rude then your friend was arguing as well and just as rude. I am sure that the manager won't be fired just because your friend threw a temper tantrum in the store. I am sure that the store will not go out of business just because you and your friend stop shopping there.

Your friend is not as a loyal customer as she claims she is if she is going to let one bad experience stop her from shopping in the store after many good experience. I am sure your friend and her temper tantrums will not be missed.

KevinRichards
#962017

I hope you got your parents permission before posting this. I know you are a child because only a child would mistake arguing as rudeness. Just because this person did not give in to your temper tantrum does not make her rude, and according to your logic you were arguing back so you were just as rude and should have been kicked out of the store and banned from returning without adult supervision.

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Review
#611733 Review #611733 is a subjective opinion of poster.
Reason of review
Poor customer service
We have been using petco several yrs to have our german shepards nails trimmed. Today when wegot there they told us they could not do her nails because she was muzzeled.never had that problem before . this just costed themour business and and to any one i can tell. Not...
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1 comment
Petco
#961967

Hi there. Thank you for sharing your feedback. Please call our customer support (888-824-7257) so that we can follow up and make things right.

Review
#611657 Review #611657 is a subjective opinion of poster.
Reason of review
Poor customer service
2.0
Details
Pretty disappointed, took my dog in to get the mini make rover at the Kingwood, Tx Petco for what was supposed to be a 20 min. groom, an hour and a half later I picked her up, and I while I waited for the woman to get off the phone I noticed the *** my dog left from...
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4 comments
KevinRichards
#1033153

Nice try, you need to have an education to be a vet assistant, one that can spell a simple word like "gotten"

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Review
#611504 Review #611504 is a subjective opinion of poster.
Reason of review
Bad quality

Get your Cats and Dogs shots every other Saturday in march. Petco.

Well my husband and I put our 7 in a half year old cat into his carrying case and went to Petco so he can get his shots. OMG there was so many Dogs so our cat started to freak out. I tried covering his cage with my coat. But it did not work. So We decided to leave. I think they should have different times for the animals. First hour should be for Dogs and the next hour should be for Cats. Every one does know that these 2 animals do not get a long. I do not think I will ever go to Petco ever again. No animal should think they are in any danger. Some of the people with their Dogs had them on a leash but still had no control. The Dogs tried to many times to get near our Cat. The owners just sat there and looked at me. I told them I have a Cat and they just looked the other way.
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1 comment
Petco
#961860

Hi there. Thank you for your feedback.

Please call our customer support (888-824-7257) if we're able to assist you further.

Thank you in advance. Best wishes.

Review
#611501 Review #611501 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Petco - Anti-Worm Medicine Review from Glen Burnie, Maryland

1.0
Details
My dog has worms. He was in need of medication. I purchased it online at petco.com and paid alot extra for overnight shipping. It never came. 4 days passed so I called. They told me my order was cancelled because they could not verify my phone number! But nobody ever called me for verification. Nobody emailed me either to tell me my order was cancelled. But they continue to bombard me with unsolicited emails trying to sell me *** I don't want. I tried to unsubscribe from their petco sale spam but emails continue to come even though I click unsubscribe. DO NOT BUY FROM PETCO! My dog was left to suffer with worms because they never notified me my order was cancelled and guess what... They are still holding my funds, I have been waiting a week for a refund. You can't even call to complain because their call center is in India. I AM SHOPPING AT PETSMARY FROM NOW ON!
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1 comment
Petco
#959414

Hi there. We're sorry to hear about the trouble you had with your order.

Please call our customer support (888-824-7257) so we may have an opportunity to make things right.

Thank you in advance. Best wishes.

Review
#609094 Review #609094 is a subjective opinion of poster.
Reason of review
Problem with delivery

Petco sold me sick fish killing them all

I received a fish tank from my kids for Christmas. A sales person helped me purchase things for the tank; a rock and plants, etc. I settled the water in the tank and then bought fish. The fish kept dying and it was FINALLY discovered after several other fish purchases that the ROCK they sold me for the tank was sandstone which is deadly for fish. I took the rock out and stabilized the water again and then bought more fish. The fish I bought had ICH. Therefore, it gave ICH to my other fish in the tank and killed them all. The manager at the Petco in La Plata, MD made it seem like I had stressed out the fish by purchasing too many at one time to repopulate my tank. When I asked her if she was blaming me, she immediately retracted her accusation. I told her the fish department manager is the one that helped me pick my fish out and never once gave me any advice. I am very disappointed in Petco and will not shop there again! They have lost money, since I have a dog, two cats, a bird and my dead fish.
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2 comments
Anonymous
#960743

Sounds like it was your fault. If you didn't ask for advice why would you receive it.

Petco
#958725

Hi there. We appreciate the time you've taken to leave this as feedback.

Please call our customer support (888-824-7257) if we're able to assist you further.

Thank you in advance. Best wishes.

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Review
#608518 Review #608518 is a subjective opinion of poster.
Reason of review
Bad quality

Petco - Review in Pet Stores category from Brockton, Massachusetts

I would like everyone to youtube Petco dumpster driving, this store that's suppose to love and help us care for our animals, actually throws live animals into the dumpster when they can't be sold. That honestly is one of the most evil things I have ever encountered in my life. I will never ever buy from your place of business and trust me i will be spreading the word as much as possible.
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1 comment
Petco
#958561

Thank you for bringing this to our attention. We want to assure you that we prioritize animal care.

Please call our customer support (888-824-7257) as we want to address them and will do everything we can to make sure our animals are treated with the utmost care. Thank you and we look forward hearing from you.

Review
#608250 Review #608250 is a subjective opinion of poster.
Reason of review
Poor customer service

Petco - Manager Review from College Park, Maryland

4 different sized leopard geckos housed together. Tails all but bone body all but bone. Not even sure they were still alive. Confronted manager and she flipped on me for accusing them of not caring properly for them. Yelled at me in front of other customers.
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1 comment
Petco
#958352

Hi there. Thank you for bringing this to our attention as animal care is of utmost importance to us here at Petco.

Please call our customer support (888-824-7257) so we may have the opportunity to investigate this situation further.

Thank you in advance, and we look forward hearing from you. Best wishes.

Review
#608166 Review #608166 is a subjective opinion of poster.

Petco - Manager Review from Albuquerque, New Mexico

Manager Alicia in albuquereque nm 3601 airport rd. Is not professional at all in her level of position. Had an issue with being overcharged for the grooming of my two dogs.assistant by the name of Nicole was very courteous and honest and helpful. Nicole should be the manager. Wasn't till I told her Alicia that I was going to put this complaint on the Internet that she changed and said she was trying to rectify this. I will not go back to that store until I know she is no longer at that store location. The groomer Ationette is good at what she does, her boss Michelle as groomer management is good as a boss, Rachel as night manager was nice and helpful.if you have any issues never deal with Alicia will lie and try to make you feel like you're ***. Consumers BEWARE of ALICIA.....
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1 comment
Petco
#955554

Thank you for bringing this to our attention. Please call our customer support (888-824-7257) so we can look into this further. Thank you and we look forward hearing from you.

Review
#605345 Review #605345 is a subjective opinion of poster.
Reason of review
Poor customer service