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Petco in Katy, Texas - Horrible Customer Service at the Grooming Salon and from Store Manager

I have been a loyal Petco customer for years. I will never shop at the Westheimer and Wilcrest location in Houston Texas again because of the horrible and rude customer service I received on Tuesday, Feb 3, 2015. I brought my dog there to be groomed for the first time. The Groomer first told me my appt. time was wrong and that she was short staffed and could not take my dog that day. Why didn't she call me and tell me this. I was furious as I had taken off of work so I could bring my dog there. I asked to speak to the Manager. When the Manager came out I was then again treated with disrespect and bad customer service. When I told the manager of my horrible experience with the Groomer and all she could say was "well sorry"! Neither one of them did anything to turn me from an unhappy customer to a happy customer. I will also never shop there again because of this experience. From now on, PetsMart gets my business!
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1 comment
Petco
#943665

Hi there. We're sorry to hear about your dog's recent grooming experience at our store and we'd like to help! Please call 888-824-7257 so that we can address any concerns you have and make things right.

Review
#592726 Review #592726 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Has taken me numerous phone calls and emails to receive rewards which were promised.... Last call.... "your $5.00 reward is good for 20 days"... Why bother to have rewards at all with such a limited time? Since I rarely shop there (feed raw) and only go in for dog...
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6 comments
Anonymous
#943293

As I have stated before, I have no more time to deal with this.. and YES email has been updated for years.....

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Review
#591987 Review #591987 is a subjective opinion of poster.
Cons
  • Staff
  • Person at their 800 number
Reason of review
Warranty issue
Preferred solution
There is no solution.... unless they revise how long their $ rewards are...

Petco needs to close

2.6
Details
Seriously. Short store hours>>> WHAT RETAIL STORE CLOSES AT 7:00PM!? PetSmart is open to 11PM on some days. Horrible prices >>> Fluval polishing pads at Petco $9.99 at PetSmart $5.99 SAME ITEM! No instore Inet price matching>>>> EVEN WITH THEIR OWN ON LINE STORE!!! Petsmart not only matches, they allow you to purchase on line and pick up at the store! I tend to buy on line most of the time anyway. Our local PetCo in Orlando (on Colonial drive) never has anyone there so only good thing is if you can get a cashier, typically not at the register, you are the first and only one in line to cash out. GO AWAY PETCO.
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4 comments
Anonymous
#1119876

Actually Petco does price match as long as you have an old receipt or something to show them proof and and they also accept all competitors coupons as long as they are printed! Just saying

Anonymous
#969566

They close at 7 on Sundays, and Petsmart closes at 6 on Sundays.... And Petsmart is open until 9 Mon.-Sat.

You're boosting. Why are you waiting till last minute to buy your *** anyway?

You can't make it out there earlier or say, the next business day? Go to Walmart if you're picky AF.

Anonymous
#948419

They close at 7 on Sundays. But yeah, a store and all its employees should have to alter their schedule to please your whiny, entitled ***.

Petco
#942497

Hi there. We appreciate the time you've taken to provide us with your feedback. If you'd like for us to address any additional concerns you may have, please feel free to call us: 888-824-7257.

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Review
#591858 Review #591858 is a subjective opinion of poster.
Reason of review
TOO MANY TO LIST JUST ONE
Preferred solution
Close all your stores. You add no value to the pet community.

Petco - Manager Review from Lake Worth, Florida

3.0
Details
I went to petco to buy fish for my tank. Took the fish home and it died after 2 days. Went there with the dead fish to get a replacement and they said it was my fault because my water was low in acid so I was told by the manager joe to buy stuff to increase the acidity then the fish expert said it was to high so I said test your water so I can see the difference and it tested the same there expert replied well we have to change the water in are tanks. That upset me because it felt they where making it up as they go. I kept talking to the fish expert and joe the manager said stop talking to him and get back to work! What was he thinking, thats not right. I am an in house salesman and everything depends on customer service. I currently have fish and shrimp that are doing great and I didn't change anything about the water just took petco out of the equation location was lantana and jog rd lake worth fl 33467
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2 comments
Anonymous
#948422

Your tank probably finally completed the nitrogen cycle. Unless it's been set up and allowed to level out, fish are likely to die from new tank syndrome.

The matter of the water change, you should have been told to do a 25% to 50% water change at most, otherwise it resets the water to new tank levels. You will need to do this water change periodically, as fish waste will build.

Petco
#942278

Thank you for bringing this to our attention. We'd like to look into this further. Can you please call our customer support at 888-824-7257 so that we can look into this situation?

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Review
#591717 Review #591717 is a subjective opinion of poster.
Reason of review
Bad quality

Petco - Fish Tank Review from Redfield, Arkansas

My fiancé n I were customers at petco! We had bought a 55 gallon fish tank and our fish there! We are very unhappy with the results we have got from there! Since we bought our fish tank n fish there we have had snails n fungus in our tank that killed our fish! We have lost alot of money because of them! We had even asked an employee abt the snails and how to get rid of them and she gave us the wrong information! We went back n now all their fish is under observation an their tanks a full if snails! We are very unhappy n very pissed abt this and will NO LONGER BUY ANYTHING from them again! So my opinion to you if u want to buy fish DO NOT GO TO PETCO!!!
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1 comment
Petco
#939581

Hi. Thank you for bringing this to our attention.

We'd like to look into this further.

Can you please call our customer support at 888-824-7257 so that we can investigate this situation? Thank you.

Review
#589404 Review #589404 is a subjective opinion of poster.
Reason of review
Bad quality
I purchased a male guinea pig from our local Petco (Burbank, CA) 12.28.2014. He was very friendly & happy but small, and he seemed to be adjusting to his new home rather well but 9 days later his hair began falling out. I immediately contacted Petco and was told to...
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7 comments
Petco
#937952

Hi there. It sounds like everything has been resolved after speaking with the GM, but if you'd like for us to follow up with you to address any concerns you may have, please feel free to call us at 888-824-7257.

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Review
#587844 Review #587844 is a subjective opinion of poster.
Reason of review
Bad quality

Petco - Grooming Service Review from Dallas, Texas

I brought my 11yr old Cocker Spaniel to Petco in Laveen, Az to be groomed. I have never used a Petco, just happened to be in area and needed a groom.She always has seen the same one since her first cut and evey 8 weeks since for 11 yrs. The groomer seemed competent I suppose. I had to explain multi times what I wanted but when done was happy with cut! About dropped at the $60 bill since my normal grommer is $40. That is besides the point. I noticed a small blood spot under chin and she was very short there. Passed it off as she got too close with razor. 4 days later had to go to vet because she had scratched till blood raw.$160 later, was informed by vet that she had been razor burned extensively and probably with a very dirty razor because the infection had spread so quick. He informed me that a contaminated razor was to blame. So...I would never recommend these services from this Petco. For $220 i got a grooming and very sick dog. She has never had this issue from her normal groomer.
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1 comment
Petco
#936466

Hi there. Thank you for bringing this to our attention.

We'd like to look into this further.

Can you please call our customer support at 888-824-7257 so that we can investigate this situation? Thank you.

Review
#586877 Review #586877 is a subjective opinion of poster.
Reason of review
Poor customer service
2.6
Details
Dracaena, Spathiphyllum (Peace Lily), Ophiopogon, Trichomanes, Syngonium are sold as Aquatic Combo potted plants. I had purchased a potted plant containing 2 Dracaena and 2 Spathiphyllum. The Peace Lily contains calcium oxalate crystals, which can cause skin...
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3 comments
Anonymous
#1355916

Dracaena Spathiphyllum, Ophiopogon Trichomanes, Syngonium

Yesterday, I bought the same combo. I looked up all the names in my aquatic plant dictionary and NONE of them were listed, then I looked online and found that lots of people have had a similar experience.

They are houseplants!

What a disappointment.

Petco should not be selling these plants as aquatics!

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Review
#586501 Review #586501 is a subjective opinion of poster.
Cons
  • Lack of knowledge
Reason of review
Not as described/ advertised
Resolved
Petco is selling house plants, Dracaena, Spathiphyllum (aka Peace Lily), Ophiopogon, Trichomanes and Syngonium as aquatic plants. I had purchased a pot with 2 Dracaena and2 Spathiphyllum. I was curious as to what they were and googled them, all of them were house...
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Review
#586498 Review #586498 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Petco - Gold Fish Review from Hammonton, New Jersey

I went to pick out some gold fish and at first glance they look normal...but when you look closer they have red spots and white things growing off of them. They took very poor care of all the fish. This was the first time I have ever been in a Petco and the last.
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2 comments
Anonymous
#936878

I bought a sick hamster! !!!!!!

They don't take care animals!

!!!!!!!don't buy anything from this store! !!!

Petco
#932971

Hi there. Thank you for bringing this to our attention.

We'd like to look into this further.

Can you please call our customer support at 888-824-7257 so that we can forward it to the appropriate department and investigate to make it right? Thank you and we look forward hearing from you.

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Review
#583909 Review #583909 is a subjective opinion of poster.
Reason of review
Bad quality