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Verified Reviewer
New Reviewer

Complaint about the grooming dept. at the Orange City, Fl. location

I had an appt. this morning for my vital care at the Orange City, Fl. Petco with Amanda. Not only was I waiting for her after my 11 o'clock appt. but she informed me that my rabies vaccination proof had expired 8 days ago. After speaking with the manager on duty, he...
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ID
#2996814 Review #2996814 is a subjective opinion of poster.
Location
Orange City, Florida
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Item Not Delivered / No Status Update

An item ordered over a month ago was supposed to ship within 2 days. I still have not received it nor have I received any updates on the tracking status.

User's recommendation: Do not order from PetCo.

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ID
#2988462 Review #2988462 is a subjective opinion of poster.
Cons
  • Delivery and return policy very poor
Loss
$30
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Dog nail trimming

Walked into the groomer section to check on any possibility of a nail trim for my dog. In a completely empty department, I was told no walk ins and no appointments available today or tomorrow. Seems like now any sale, in an unoccupied area of your establishment would be welcome. No worries. I took my business to wilco. And petsmart will now get my regular pet purchases.

User's recommendation: Do not recommend.

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ID
#2980597 Review #2980597 is a subjective opinion of poster.
Location
Seattle, Washington

Improper Tortoise care

Petco - Improper Tortoise care
Petco - Improper Tortoise care
Petco - Improper Tortoise care
Petco - Improper Tortoise care
Petco - Improper Tortoise care
Petco - Improper Tortoise care
Hello, I visited your store 1860 NW Chipman Road, Lee's Summit Missouri 64081 on September 14th @ 6pm. I was in to purchase bugs for my frogs when I came across a Red-footed tortoise. I'd like to start off with his tank, it had on the glass "I sleep all day, and I only...
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ID
#2950608 Review #2950608 is a subjective opinion of poster.
Location
Independence, Missouri

Charged me twice-only got confirmation for one order

i signed up for the repeat delivery order with Petco and the day that i signed up they charged me as i checked out through PayPal i received the receipt from PayPal but never received any confirmation or receipt from Petco showing that i paid. i figured i wouldn't see it until my first order ships because I set my first shipping order out for 2 months.. now that it has come time for my first delivery, they charged me again. Has this happened to anyone else? i reached out to Petco and they are saying that they don't see any other orders...which there shouldn't be because this is technically my first order but i was already charged for it!!
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1 comment
#2075009

Hi there. Thank you for sharing your concern and we regret to hear this.

Please contact our Customer Support at 1 (877) 738-6742 so that we can further assist. Our live support chat is also available online, just click on Live Help at the top right of http://Petco.com.

ID
#2949988 Review #2949988 is a subjective opinion of poster.
Location
Santa Ana, California
New Reviewer

Conplaint

Petco - Conplaint
Why is t your customer service number working? I can never view my purchases. Been shopping since the start of 2021. Since then no reward dog food has been issued to my app. We call and they keep saying give it 24 hours. Its been 3 months! We are requiring technical...
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ID
#2944679 Review #2944679 is a subjective opinion of poster.
Location
Kailua-Kona, Hawaii
Preferred solution
Let the company propose a solution
New Reviewer

A order was canceled

I did not cancel an item on my order and I was sent a email saying “per your request” I very much want this item and I want it sent to me. I am not gonna order it again bc I’m not paying another shipping. This is ridiculous
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ID
#3822279 Review #3822279 is a subjective opinion of poster.
New Reviewer

Cancel order

I need an order canceled ASAP. In progress. I went into the store. They said they canceled it for me. And I need that money to pay for my dogs surgery today
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1 comment
#2066595

Hi there. Thank you for bringing this to our attention. Please call our customer support at 844-717-1878 so that we can assist.

ID
#2894677 Review #2894677 is a subjective opinion of poster.
Location
Sturbridge, Massachusetts
New Reviewer

Unauthorized order shipped, unauthorized payment from Paypal

I cancelled my subscription after the last order. I had a problem getting my money back at that time. NOW I AM GETTING BILLED FOR ANOTHER ORDER I DID NOT AUTHORIZE. I cannot find a phone number to call !!! I hate the product. My dogs teeth are worse than ever and he won't even drink the water. The product is too expensive, it doesn't work and they don't get that I cancelled. If I don't get my money back immediately I will contact Paypal AND my credit card company and tell them these payments WERE NOT AUTHORIZED. I have the email dated AUGUST 24th confirming the cancellation. I WANT MY MONEY BACK NOW. I don't know what else to do.

User's recommendation: Don't get stuck with these people.

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1 comment
#2066830

Hi there. Thank you for sharing your concern. Please contact our Customer Support at 1 (877) 738-6742 so that we can offer you assistance.

ID
#2892636 Review #2892636 is a subjective opinion of poster.
Location
New Lisbon, Wisconsin
Loss
$33
Preferred solution
Full refund

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Verified Reviewer
Junior Reviewer

Reward Program points

Every time I bought stuff in my Petco store, the rewards points never been accredited to my account. This is the 2nd time I had the same problem, the 1st time the Customer Service replied to my email fast, but this time Petco Customer Service just ignored completely my complaint. So I am still waiting ........

User's recommendation: Buy online.

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1 comment
#2065041

Hi there. Thank you for bringing this to our attention.

Please call our customer support at ( 877-738-6742) or email customerrelations@petco.com, so that we can look into this further. We look forward to hearing from you.

ID
#2883684 Review #2883684 is a subjective opinion of poster.
Location
Sumidero, Aguas Buenas

One comment

I think My problem was completely resolved. However, it was very very hard to even u sweat and what the person was asking me or telling me Very very frustrating
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ID
#2879794 Review #2879794 is a subjective opinion of poster.
Location
Brooklyn, New York

Green slime cov disease refund and insurance claim

my feerret i bought at augusta maine is a carrrer of green slime cov disease got my 7 mothers ferret sick and dying 2 are dead seeking insurance claim for 8 ferret 2723 dollars for 7 ferrets and 420 for sick ferret refund brining ferret back to petco augusta maine should be notyfied they have green slime ferrets
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2 comments
#2063921

Animal care is always of utmost importance to us, and we appreciate you bringing this to our attention. We've alerted our team so that this can be investigated. Thank you.

#2063920

Animal care is always of utmost importance to us, and we appreciate you bringing this to our attention. We've alerted our team so that this can be investigated. Thank you.

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ID
#2878221 Review #2878221 is a subjective opinion of poster.
Location
Waterville, Maine

Rewards points

On August 8 I spent $160.27 in Petco store located in Caguas, PR, then on August 30 I spent $12,96 but the rewards points never being posted to my Petco rewards account. I really appreciated any help in this matter, Ilvia J. Cordova Pal Reward number 47654****
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1 comment
#2059712

Hi there. Thank you for reaching out regarding your Pals Rewards. We suggest getting in touch with our Customer Support at 1 (88*) 824-PALS (7257) for assistance.

ID
#2852830 Review #2852830 is a subjective opinion of poster.
Location
Sumidero, Aguas Buenas
New Reviewer

Poor service

I ordered some items online and tried to take advantage of a buy two get one free deal. I did not enter 3 items, instead I entered two and did not get the free item. I was told that I was at fault and Petco has not done anything for me, like send me the free item.

User's recommendation: Be careful when ordering online.

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1 comment
#2059718

Hi there. Thank you for sharing your concern. We suggest reaching out to our Customer Support at 1 (877) 738-6742 so that we can offer you assistance.

ID
#2851355 Review #2851355 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Pros
  • Has been fine in the past
  • Convenience
Cons
  • Website
Loss
$7
Preferred solution
Deliver product or service ordered

Never have reptile food in Howard beach

Your store in Howard beach is horrible as far as reptile food is concerned , every time I go to the store there are no crickets at all sometimes I get lucky with some medium crickets that are in horrible shape , no super worms and a horrible experience since the supplies here are always in adequate , I will have to start traveling to a different brand store such as pet smart I guess since there is poor management here
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1 comment
#2059215

Hi there. Thank you for bringing this to our attention.

Please call our customer support at ( 877-738-6742) so that we can look into this further. We look forward to hearing from you.

ID
#2849905 Review #2849905 is a subjective opinion of poster.
Location
The Bronx, New York