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Survey Review

Email from Petco stating if you do their survey they will send you a $15 ecard is a waste of time. 10 minutes into their 30 minute survey I got message they did not need me to continue survey & I did not get $15 ecard. I have no interest in shopping with them again.
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Review
#520240 Review #520240 is a subjective opinion of poster.

PETCO- Awful grooming!!!

Took our dog to petco for a summer grooming. The experience was ATROCIOUS!!!!! We asked for a 1/4 all over and for a nail trim. Te groomer told our dog to shut up, which I found to be highly inappropriate, rude, and unprofessional. The first thing wee noticed that was wrong was that the groomer didn't trim our dogs ears or tail. He came out with a 1/4 inch everywhere and at least a 1/2, maybe more, on his ears and tail. When we got home we really saw how bad it was. The groomer shaved under "armpits" on his front legs, down to the skin! Same with his "undercarriage" (for lack of a better word). None of the hair on his body was the same length or cut in the same direction. The groomer shaved his butt-hole, but didn't shave it evenly. Our dog came out looking ridiculous. I was very displeased and couldn't believe that we wasted $65 on something that we could have done much better at home for free. And in a shorter amount of time. Our dog took over 4 hours to groom...
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1 comment
Petco
#892089

We're sorry to hear about your grooming experience, thank you for bringing this to our attention. Can you please call our customer support at 888-824-7257 so our team can speak with you further about what happened and try to make things right?

Review
#519064 Review #519064 is a subjective opinion of poster.
Loss
$65

Petco in Pekin, Illinois - Grooming from he%$

I had my dog groomed at the Pekin IL Petco on 6/27 at 12:30 and by the next day my dog was covered in hives and blisters, by the following day I was not able to touch her with out her crying and acting like I was trying to hurt her. By the following day I came into Petco to inform the grooming dept and was told to take my dog to the vet. I took her to the vet that petco suggested, the vet was unable to get near my dog and touch her, she was in a great amount of pain, and was prescribed pain meds and steroids. Since this whole incident my dog has been having accidents in the house and has ruined my floor in the bathroom and living room carpet. I am irritated that my dog has been turned into a problem by having accidents in my home and ruining flooring and that I paid 67$ and have never received a call from anyone at the store to even check on my dogs condition. I am going into the store and requesting my money be returned.
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1 comment
Petco
#892091

Can you please call our customer support at 888-824-7257 so our team can speak with you about what happened and look into this further?

Review
#518679 Review #518679 is a subjective opinion of poster.
Loss
$3000

Petco in Lakeland, Florida - DEAD GRASS

I personally have watered the pet grass for Petco, since they seem not to care about it. I have complained and even gone to corporate. If they can't care for grass.....makes me wonder about the other live animals, fish, and others..... so done with petco! I have spoke with the manager and the corporate about this store many times. Sometimes it smells so bad. Then there are the lines..... one register open and associates standing around while 5 or more customers are in line. I asked this day to speak with the manager Peggy only to find out she was on vacation. No one attempted to open another register...we all just waited and said we would be looking else where for our pet supplies because they certainly don't care when you draw attention to the bad service!!!!!!!!!!!
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1 comment
Petco
#892094

We're sorry to hear about your experiences at your local store. Thank you for bringing this to our attention, we appreciate your feedback. Can you please call our customer support at 888-824-7257 so our team can speak with you and address your concerns?

Review
#518443 Review #518443 is a subjective opinion of poster.
Loss
$7
Tags
  • PETCO COMPLAINT
This is not the first time ive had a bad experience at this petco the first was in the grooming salon by a very rude girl named sarah this time i asked for help locating something the girl just pointed and walked away i went to look for someone and i found every...
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8 comments
Petco
#892098

We're sorry to hear that you didn't receive great service at your local store, thank you for bringing this to our attention. Can you please call our customer support at 888-824-7257 so our team can speak with you about what happened and look into this further?

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Review
#517932 Review #517932 is a subjective opinion of poster.
Just a note to your Keller Tx. Location. I shop all salt water stores in the surrounding metro plex and this store on occasion . On a recent visit I had noticed a revamp in your aquatic department and was excited to see this. I was looking for a gentleman named Dennis...
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1 comment
Petco
#892099

Thank you for bringing this to our attention, animal care is our top priority. Can you please call our customer support at 888-824-7257 so our team can speak with you further and address your concerns? We appreciate your feedback.

Review
#517763 Review #517763 is a subjective opinion of poster.
We took our Yorkie to Petco in Minot, ND to be groomed on 07/29/14. Kelsie, the groomer, initially stated that his hair was long and asked if we wanted him shaved? Our Yorkie has a traditional cut and we emphatically said "NO." Twice. We only wanted his tummy cut sort...
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3 comments
Anonymous
#1233750

I've also had bad experiences there. My dog got hives from a grooming session there as well. I refuse to go there any more because of this incident.

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Review
#516972 Review #516972 is a subjective opinion of poster.

Petco in Chicago, Illinois - Review about Too Few Staff

They are under staffed and I dread coming in to get crickets. It takes forever to get someone to help you. Then you have to walk to the back of the store just to grab crickets. Pet Smart is much more convenient. They are right at the front of the store and you have an employee that greets you immediately.
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Review
#515709 Review #515709 is a subjective opinion of poster.

Petco - Review about Builed Grooming Assistant from Mount Sinai, New York

I've have been working as a grooming assistant for almost a year. I have been nothing but bullied by one of my co-workers. I cant go to my manager because she can't tell this woman no because she makes the most money. I'm in such a bad situation, she has ruined this opportunity for me.
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Review
#515320 Review #515320 is a subjective opinion of poster.

Petco - Review about Hermit Crab

I was going to buy a hermit crab and they wanted me to buy 100$ worth of supply's when at the mall it's only 20$
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Review
#515287 Review #515287 is a subjective opinion of poster.