Latest review first
We went to our local petco this Sunday to give my dog a vaccination. This is the FIRST out of our 5+ years we have been going here where the so called "vet" REFUSED to give her vaccinations, because she tends to threaten people she doesn't know out of fear. This is...
We took my dog for his 1:00 p.m. grooming appointment. While we were there another dog came in and the girl in the front desk left me to take care of him saying that she will be right back. Another girl came out to take my info. It was 1:30 p.m. by now. The girl told...
Rude Service Review
I had placed a online order and noticed today it was 20% off so I called to see if petco would honor the discount and no she said she would not! She was very rude and I don't plan on ordering anything else from them again!
Took my 12 yr old toy poodle for appointment grooming 11:00am 06/23/2014, when I arrived I met with the manager Shawn, and she told me my pet would be ready by 4:00pm. and she would call me to let me know. When I went to pick my pet, no call, I found Shawn and another...
Petco - Grooming Review
Called and made an appt to have my mixed breed terrier mix groomed. The vet sent the health record ahead of time. When I arrived, they asked me the same questions as the record had, such as age, breed, etc. The vet record showed all shots up to date and only skin allergies. Because he was over 10 years of age and was taking a diuretic, they refused to groom him, saying he was too much of a risk because I mentioned he had an age related seizure, which the vet was just age related Zander did not even list it. I was pissed because 1) if age was an issue, tell me on the phone before I drive over- they had the records, and 2) they obviously have no compassion for an adopted dog with a heavy coat on 90 degree temps. Warning, beware adopting an older dog with thick hair!!! Yet they had animal adoptions going on outside the store-- go figure.
I have been a repeat customer for a very long time. and spend hundreds of dollars a week their. I set up tanks for people and this is were I would go until several people have told me about this tylor fake tec. that is a very nasty, rude person when talking to him. and...
Petco in Seattle, Washington - Dead Fish and bad customer service!!
Almost every time we go to Petco to by fish, we see at the very least 5 dead fish each time. whenever we tell the employees, they don't care, and all they say is, "It happens." I mean, okay, it happens, but can't they remove the dead fish?! If there's multiple dead fish in the tanks, the other fish are unhealthy as a result. Also, it's NOT very inviting to buy fish from tanks that have dead fish. Also, we once went to the Petco in Factoria Mall, and we went to tell them we needed help with the fish, and they "sent somebody down to help us", and around 15 mins. later, we were still waiting!! In the end, a man who was also waiting for customer service helped us get the right supplies for our Betta. He was very knowledgeable, and our betta lived a nice happy life. But they always ask you if you have a tank, and if you have the right conditions, when even they don't!! I would rather just buy all the fish just to save them from that store. Very unhappy!!
Improper Customer Treatment Review
Worst company ever...insults their customers. ..and you can't speak to a customer service rep in the states! Stick to petsmart
Petco - Rewards Claim Review from Anaheim, California
I have now for months trying to claim my so called rewards. When the site finally let me on..It claim they were expired!!! Wth???Is just a petco scam?????
Don, the manager at 75th and metcalf in overland park, ks, confirmed that they dont stand behind the prices that are marked on the merchandise they sell. I roughly spend about $1500 there a year. I will take my business to petsmart, and so will friends and family and the 500 members of our bully breed dog club.
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