Petco in Indiana, Pennsylvania - Horrible Customer Service
Petco in Monroe, Louisiana - HORRIBLE customer service based in foreign country
Update by user Jan 22, 2014
The phone call mentioned in post on Dec 31st DID NOT yield a refund. Nothing was "processed" and the '14 days' came and went...so apparently calling Petco is an absolute waste of time as well.
January 20th came around and Petco responded to the original email I had sent asking where my stuff was. The email was written as if this was the first time they had ever contacted me and they once again claimed that they were just contacting the people who send out the product and the item was lost. Again...wth? They then asked what I wanted to do...AGAIN..did I want a replacement..or a refund?
AGAIN....I sent a reply asking why I was having to answer this email? That I had asked for a refund SEVERAL times via email and also via phone and how many times did I have to ask before it actually happened? Amazingly, I finally got my refund. Petco wasted hours of my time, lied to me via email and via phone.
I would NEVER recommend this company to anyone. Ever.
Original review posted by user Dec 31, 2013Ordered an item. After a month of tracking numbers that didnt work, emails from CSRs in such broken English that I could barely understand them, conflicting emails that gave me different information (one email: "you will be receiving a refund"...then 2snd email 4 minutes later: "your shipment is just late and you will receive soon" in terrible English)..I demanded clarification after a month..something via email that said "Ignore the other emails. You will be getting a refund" but they just stopped answering me and refused to give me any more information. Finally called Petco and got someone I could barely understand who did try to help me, but it was such a struggle to understand the broken English, that it took many tries on both of our ends to convey what we were trying to get across. I was promised a refund that may take 14 days, after a 48 hour process to even start the refund. Never again will I order or purchase anything from Petco. This was, hands down, the WORST online purchase I have ever made.
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