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DO NOT GROOM YOUR DOG HERE! I have been a customer of Petco for many years. NOT at this particular location. Hanover,MA has to be the worst location ever. The Hanover groomers are not warm and friendly. They overbook, and crate your dogs for hours. They have...
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#448200 Review #448200 is a subjective opinion of poster.

Petco in Orlando, Florida - One Short Of Order

Placed order online for Aspen bedding sale for 13.99 24 qt, ordered 3 (1 Zilla Brand & 2 Zoo Med brand)and promotional sale of free shipping on any size order. Zilla aspen was shipped seperate from the Zoo Med. Kept tracking shipments, recived Zilla product first. Zoo Med order of 2, when received the box was, that looked small for 2 24qt bedding, once opened it was short 1 item. Called customer service and now I have to wait 7-10 business for the missing piece refund. Never again will I order from petco. Get better deals on ebay.
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Review
#448076 Review #448076 is a subjective opinion of poster.
Loss
$18
I went to two interviews at the El Paso location in san jose. I didn't get a call back and didn't tell me why when I called them. Didn't like the way the group interview went at all. Would like to talk to HR Manager about what happened. Thank u for your time. In the...
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2 comments
LTCC
#719304

It was more than likely a sales position? Right??.....and you don't necessarily like dealing with people....I think they did you a favor

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#448029 Review #448029 is a subjective opinion of poster.
I saw the lady that is the General Manager of the Grooming Department of Harker Heights Petco in Texas hit a dog while watching if I would like to bring my dogs here for grooming. I usually come there to get rabbit food for my rabbits and hay for my rabbits and to look...
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10 comments
Anonymous
#719333

I do no work for Petco no will I ever they just don't pay enough. It seems like star1999 and kiki22922 are the same person so if either one of you witnessed this abuse taking place why did you not report it?

You could have taken a video with a cell phone, most of them have those you know. So it seems like the guilt fessed up really quick and has asked to be left alone. The question remains are you gonna come clean on your lies or just sit in silence and hope everyone forgets about your trash talk! Petco in Harker Heights has a great and knowledgable staff that has always help me every time I have been there.

As far as petsmart can't say never been there. The best thing about these sites you can really tell who the *** customers are,most of the complainers will resort to posting their thoughts online like they are important.

We are not communist yet so feels free to take your business elsewhere. Peace Bitc*** I got better *** to do

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Review
#446923 Review #446923 is a subjective opinion of poster.
Tags
  • Grooming General Manager hits dog
I was in the Beachwood Ohio store on 8/29/2013. I purchased two Ultimate Cat Scratching posts that were on clearance in the clearance section. I bought several other items so I didn't notice the posts were rung up at the original price of $69.99. I discovered this the...
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3 comments
Anonymous
#724779

I hope you got fairness when you did return to the store. If you want to see what absolute power Petco feels they have over your wallet, should you use a credit card, read this, copied ver batim from the official Petco Pricing Policy:

"Please be advised that Petco reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged."

Any base they missed?

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Review
#444065 Review #444065 is a subjective opinion of poster.
Loss
$49
Tags
  • Beachwood PETCO poor customer serv

PETCO IDIOTS

These people don't have a clue of what they're doing. They just opened a new store in West Sacramento and it's being run by a bunch of idiots. One guy asked me if I wanted dry dog food in a can, huh? No such thing. The capital *** is named Tiffany and says she's the store manager. What a laugh! She couldn't manage her way out of a wet paper bag. They don't know anything about animals which is dangerous since they're recommending products and services. If you care at all about your pet then stay away from Petco, especially the one in West Sacramento, CA.
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Review
#441603 Review #441603 is a subjective opinion of poster.

Avoid Petco

This site has major web page problems and it can take up to a half-an-hour to process your order. Add to that you can ENTER coupons, and they may advertise 10 or 20% off sitewide as well as free shipping, but you may not get it. I didn't. Try to call and get help and you will wait another half-an-hour on the phone and when you finally get someone, she/he will be in the Philippines and good luck understanding the accent. You will miss half of what is said. This is a company that does business outside of the U.S. and is not employing our citizens but is VERY happy to take our money and provide terrible service in return. HORRIBLE WEB SUPPORT AND CUSTOMER SERVICE. Shop at the store, if you must, but from now on I'm sticking with PetSmart. Good lord.
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1 comment
Anonymous
#724788

My experience exactly. Discount promoted on every web page, right up to and including checkout. Read the exclusion page, checked for "additional exclusions" on the product detail and checkout pages, where the Exclusion Details said they would be, if any. Nothing - my purchase qualified for the discount. Did not get it. Called the number. VERY long, unintelligible call with service agent who could find no reason I should not see the discount, but after (another) lengthy hold, he came back and just said "It is excluded." No reason, no explanation, nothing. I did not complete the purchase. Warning: A later examination of the official Petco Pricing Policy found the following ver batim quote from that policy:

"Please be advised that Petco reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged."

Any bases they missed? Buyer beware, especially if using a credit card with Petco. Evidently, your transaction is never closed!

Review
#440613 Review #440613 is a subjective opinion of poster.
Loss
$30
Tags
  • dog-food pet-supplies Petco-online

Petco in Harker Heights, Texas - Animals are first???

I was hired at Petco 11 years ago. I got a good job offer from a different store so I gave my notice. I told a customer that I will leave and some more personal information. I had two more days left at Petco but then got fired from my GM because of the information I gave a customer. Now that is strange to me because the grooming manager was abusing dogs about 1 1/2 years ago. I do not think she got reported to Petco and got only a little talk with the GM. She kept her job and her position as Grooming Manager. Animals are first, right!!!!!!!!!!!!!! Guess not. Only the money they may loose from a customer. I hope the big guys will read this and think about what is more important. I think somebody should have a talk with the GM and get the priorities straight.
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2 comments
Anonymous
#703973

What??? This post is very hard to understand.

Anonymous
#704181
@Anonymous

She got fired for telling which grooming salon she will work for after her two weeks notice.

The general manager reported her to Petco Co. but did not reported an abusive groomer. This groomer kept her management position and her job as groomer.

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Review
#440356 Review #440356 is a subjective opinion of poster.

Petco - Customer Service

When you call the customer service line, i'm pretty sure it is in another country and they don't know what they are doing or talking about. They had advertised something on buy one get one free that was not part of the sale and would not tell me why. I was also left on hold for about 40 minutes. I also literally had to walk her through the website to tell her where the sale items were because she did not know. They are completely useless and completely not helpful. At least know the site you are working for as a customer service agent...
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Review
#440209 Review #440209 is a subjective opinion of poster.
Loss
$11
Upon entering the store I noticed a young lady at the service desk for grooming I asked her where the Greenies dog treats were, she went into the store with me and helped me find them, she catered to all my needs and questions, when I went to checkout which is right in...
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1 comment
nikalseyn
#694618

So, why didn't you confront her when you saw her do it??????? And, drag the store manager into it if you have to.

Review
#436654 Review #436654 is a subjective opinion of poster.
Tags
  • petGroomer Texas