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Beware of Petco grooming facility.
Beware of Petco grooming facility.
Beware of Petco grooming facility.
I took my dog to be groomed at Petco. She ended up getting Mange from their instruments. Hours after coming home from being groomed, my dog began itching and scratching herself a lot. At first, I thought they may have used a harsh shampoo. We rinsed her with warm water...
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4 comments
Anonymous
#1293070

Your dog can't ' get ' mange. Do you even know what mange is?

Staph infection yes. Mange no.

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Review
#390446 Review #390446 is a subjective opinion of poster.
Loss
$650
Tags
  • Suffering

Petco - No one helped

I went with my friend to PETCO over the week. She was asking the staff for dog food recommendation. All was fine until she saw some really beautiful fish by the fish section. She wanted to buy one or two since her aquarium at home was empty. The fish station didn't have anyone to help us. We walked to the cashiers and asked for someone to help. We heard the request go over the PA but we waited for practically a full twenty minutes and no one came to help. We saw a worker and asked him to help us. He told us that he was going to get the person who was in charge of the fish station. We waited and waited but no one came. We eventually left. Wasting almost half an hour was not worth it at all.
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3 comments
Anonymous
#622201

It wasn't okay, for them to leave you waiting for that long, but they frequently only have two people on staff. It is not the employees fault that there weren't enough people, and fish can be tricky.

If you have no experience with them, it's probably not a good idea to try to help a customer with them, thus the reason the employee went to get the aquatic specialist. I don't work there, but I frequently shop at one for my kitty. I feel really bad for the employees. They never have enough staff and the customers can get really rude.

And I still don't see why people feel a need to mention how much they spend there. Your hundreds are just a drop in the bucket.

Anonymous
#618514

You ever come to think that maybe we are busy with other customers that were there before you? First, the cashier cannot leave the register unattended.

Second, the other associate probably does not know much about aquatics, hence that's why they said they would get the aquatic specialist. Third, the specialist must have gotten stopped in their tracks by another shotty *** customer.

Your a *** ***. You have to wait.

Anonymous
#620385
@Anonymous

this experience happened to me too. i wanted to buy a scorpion from petco and asked a person (who happened to be the manager) to help me and she just replied with a no.

I was really dumbfounded with the answer, so i asked another worker to help me and he also responded with a no. NEITHER of them gave any explanations, and the manager even told me to come back later because no one wanted to handle the scorpions.

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Review
#389507 Review #389507 is a subjective opinion of poster.
Do not take your dog to Petco in cherry hill to be groomed! I arrived at Petco a few minutes before our appointment and was in line waiting to be waited on; the women in front of me who was a walk in and had no appointment was told her pup would be seen next! I...
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7 comments
Anonymous
#976757

That's not animal cruelty.

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Review
#388087 Review #388087 is a subjective opinion of poster.
Tags
  • Psychology

Petco in North Bergen, New Jersey - Horrible Groomer

My beautiful 9month old Maltese was groomed by an inexperienced groomer. Petco offered the Spa Puppy Treatment for $87.00. It included bath,cut hair and nails ( spa part was a special spray). When I returned 3 hours later she was still grooming my dog. She had no idea how to control the dog. I offered to come over and help. My dog has been groomed at Pet-Smart at least 9 times and never a problem. In some areas her hair was cut very short, others not at all. It was worst money ever spent!1 Don't get your dog groomed at PETCO in Paramus!!
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1 comment
Anonymous
#887682

9 month old puppies can be difficult for any groomer Nevermind you decided to bring her to a new groomer at that age. My guess is if you had to change groomers you were also upset with PetSmart's inability to handle a wiggly puppy!

Review
#388007 Review #388007 is a subjective opinion of poster.
Loss
$87
I purchased frontline plus for cats at petco in corvallis oregon. It didn't work and I Used it exactly as instructed. My cat still had fleas. Even though petco said that an employee should have told me it isn't working in my area due to resistance they wouldn't...
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1 comment
Anonymous
#887684

Frontline kills the fleas it does not mean the fleas will not jump on the dog. Research first before blaming others.

Review
#387950 Review #387950 is a subjective opinion of poster.
Loss
$60

Petco in Providence, Rhode Island - No pet supplies

Over the last five years I have found it increasingly difficult to find the supplies that I am looking for at my local Petco's. (I have visited at least four different stores within RI and CT, and have encountered the same problem.) The stores stopped carrying large bottles of PH neutralizer for aquariums and large bottles of the store brands fresh breath for cats. (The store brand is not mint flavored, does not use chlorine, and does not foam when used in a water filtering bowl.) If they do have the items on the shelf there is only one bottle and I prefer to buy at least two. The two stores I went to in RI did not even carry 'Scatt'compressed air to scare cats away from areas in which you don't want them. Recently I went to Petco in order to buy replacement pads for my cats litter box, Purina's Breeze litter system. The only thing on the shelf were new systems. There was no replacement litter or pads. What's the point of carrying a product if the store will not be supplying the replacement parts. I have had enough of missing pet supplies, and low stock. I vow never to shop at this store or its competitor again. I am shopping at my local, family owned pet store, or buying my products, online from any other store but this one.
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Review
#387319 Review #387319 is a subjective opinion of poster.

Petco in Palm Springs, California - Rude manger and like of help

so i walk in to petco and ask david for help trying to find so tear rinse for my dog he says we dont have any at the point the dog trainer showed me where it was and the i at the register after get a few items and the cashier is asking for him to come to the front 3 calls later david comes of and then get in a agruement in front of me and 4 or five other customer with the cashier for calling him to the register.... think ill find a different pet store to shop at
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1 comment
Anonymous
#887688

If you speak as bad as you write I wouldn't understand how to assist you either

Review
#385785 Review #385785 is a subjective opinion of poster.
i really need someones help i only worked at petco for less then a year. i got suspended today for being late. OK I'm not saying I'm right.I'm saying that since I've been there my paycheck has never RIGHT! one pay period i only got paid 1$ yes 1$ they made a mistake it...
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7 comments
RNR
#618811

They don't care about people or pets. There are many bad reviews online from current and ex Petco employees. They are a terrible company and they only care about their bottom line at others' expense.

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Review
#383790 Review #383790 is a subjective opinion of poster.
Loss
$3

Petco in New Orleans, Louisiana - Online purchase of wireless fence

Last week I thought I purchased the petsafe wireless fence from petco with the help of a customer service person. When confirmation of arrival didn't post to my email I called the 800 number and was told by Fran #05831 that I didn't finalize the purchase if I wanted to purchase it I would have to pay the regular price. 18 minutes waiting for a supervisor May Damael # 117961 picked up and basically didn't help or honor the sale price....and I could hear staff laughing in the background. Crazy!!!! It's great that I can buy from so many different stores. PetCo you loose...$300.00 for asking me for $22.00 more. ***!!!
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4 comments
Anonymous
#887691

Maybe you should have finalized your purchase instead of taking your frustrations out on some innocent customer service agent

Anonymous
#622212

This story is ***! And why is it necessary to post how much money you spend there.

It just makes you look tacky, and it is just a drop in the bucket.

The company overall makes millions every year. Take your 300 dollars and shove it!

Anonymous
#607338

I believe your story! Petco's customer service sucks!

The worst customer srv. I've ever had to deal with.

Anonymous
#607158

Petco has a program in place to assure the highest level of customer service...every employee may not be perfect but it is company policy to make the customer happy. They certainly rectify their own mistakes. Your post is a lie.

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Review
#383016 Review #383016 is a subjective opinion of poster.
Loss
$300
I went into PETCO and asked where is the Science Diet The girl who is the skinny one there with the long hair told me SHE HATES SCIENCE DIET AND TOLD ME TO BUY ONLY BLUE! SHE wont take me to the Science diet but took me to the BLUE SECTION and said here you have a...
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6 comments
Anonymous
#757536

LOL

1. Blue buffalo does not carry buffalo or deer protein based diets

2 Don't blame someone else for your ignorance, the chicken sourced for Science Diet is more likely to be from mass-producing farms that don't take the quality of the animal into consideration, since you're so conscientious of animal welfare.

3. Science Diet products, as well as Purina use BHA which is a preservative with addictive properties.

4. While the petco partner should not have blatantly denied your request for the food you were looking for, you should really compare one of the top brand foods (Merrick, Natural Balance, Canidae) to that corn based product you are giving your poor dog.

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Review
#382974 Review #382974 is a subjective opinion of poster.
Loss
$24