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Petco in Bay Shore, New York - Horrible customer service

i had gone to petco for the first time to purchase a collar and leash for my newly owned puppy. usually i go to petsmart but was on the run. then next day i had to do an exchange for a smaller collar and the cashier who worked there whos tag said customer assistance on it rolled her eyes at my mother and i. she gave us an attitude right from the start and later on wanted to argue and raise her voice to me about the policy. i read the policy right from the back of the receipt to her so i could show her what i got my information from. after she agreed to do an exchange she told me i shoudnt be so rude and continued to argue and disrespect me. i had asked for the manager and that wasnt any better. he didnt care about the situation or even ask what the problem was. i will never return to this petco. the customer service was horrible. i work in retail so i know how it is but never would i speak to a customer the way i was spoken to today. i feel petco needs to be more choosy when hiring their employees . they do not handle issues well there.
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1 comment
Anonymous
#804113

Very curious about which employee you're referring to. She rolled her eyes because you wanted to exchange something?

Really?

Also curious that the employee who rolled their eyes at you had a tag that said "customer service" on it since that isn't a tag that exists.

Review
#382764 Review #382764 is a subjective opinion of poster.
I want to see if PC actually lets any anonymous person enter a complaint. That wouldn't be very ethical, now would it? I want to see if PC actually lets any anonymous person enter a complaint. That wouldn't be very ethical, now would it? I want to see if PC actually...
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1 comment
Anonymous
#1148537

Managers are horrible to the associates as well as customers @ store in Charleston, WV

Review
#382680 Review #382680 is a subjective opinion of poster.

Petco in Roseburg, Oregon - Fish are all diseased

I go to petco to buy some fish for my new tank. I get them home and get them established in my tank. Then the next day I notice fungas growing on them. The following day i have two dead fish in my tank. I check my water every three days. Everything looks great. I go back with the dead fish and get replacements. Then I also get abottom feeder. I get them well established. And later that day the bottom feeder dies. I have other fish that i got from our other pet shop Atlantis pets. I have had them for 4 months. It seems to me that every fish ive bought from petco has died. Im over petco because every fish that ive bought from there has died. Im never buying anything from petco again. They cant even treat the sick fish in their tanks properly. Ive had fish tanks since I was 5 yrs old. petco doesnt have any quarantine tanks to treat sick or diseased fish. So I would think twice before buying fish from petco.
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1 comment
Anonymous
#672785

just had 30 feeders die in 24hr from petco. have several tanks and the ones from pet supermarket are still healthy from 2 weeks ago. boo on petco!!

Review
#382214 Review #382214 is a subjective opinion of poster.
Loss
$400
Tags
  • Old age
i was in there with my son he's 15 and a manager by the name damon baruman was trying to sell us a dog kennel.lieing to my face he points me to the rest room. so i went my son was look at there turtle's when i came out of the bathroom he had his hands on my son waist i...
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9 comments
Anonymous
#1082931

This complaint is pretty illiterate . .

. it doesn't even really make sense. And if you really are trying to sue for $ you shouldn't talk about an open case on line.

And learn how to write please. Jesus.

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Review
#382085 Review #382085 is a subjective opinion of poster.

Petco online is asinine

Took ten plus minutes filling out pages of info online from billing info to shipping info to credit card info in order to make a $300 purchase on line since they did t carry that product in any of their stores. Finally finished placing my order for a wireless dog fence to secure my dogs on the ranch. A few days later my wife gets a voicemail from petco saying there was a problem confirming our order. When she calls them back theg say they need her to confirm a few rhings in order ro place the order and that thats their standard operated procedure on online orders. Wtf? Not a problem I say....then they ask her every question I filled out online. Ehen they ask her to confirm the exact amount the total came out to I lost it. I informed them they shouldnt take online orders only phone orders and that wasting my time was the same as overcharging me bc my time is my money. I cancelled the order with a nice *** you and bought it on amazon for same price if not a few bucks cheaper with one click. Ten minutes later I had a confirmation email from amazon. Now thats how it should be done.
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Review
#381469 Review #381469 is a subjective opinion of poster.
Loss
$300
So I scheduled my appointment for my puppy cockapoo, Kip (he only weighs about 6 pounds)to get a haircut, then my best friend died in a car accident so I had to re-schedule. I called and told them that that day wouldn't work, they asked me why I had to do it another...
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1 comment
Anonymous
#602072

You bark too much. Settle down Beavis.

Review
#380669 Review #380669 is a subjective opinion of poster.

Petco in Sacramento, California - Hamster epidemic

Bought a hamster from petco it died the same night too everything back got it all replaced. Got a new hamster had her for a few days then she started showing signs of wet tail. We took her in they said it was just a change in food. We left her there over night then called they said they wanted her one more day so we called that next day and she died. They are not vets and did not call one in tried to diagnose and treat on their own. They are horrible and should be shut down. Gaiser pets in yubacity is the best pet store we bought our new hamster there and had great results with everything!!!
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Review
#380068 Review #380068 is a subjective opinion of poster.
I went to purchase a couple of Merrick Wizzler sticks (8" beef jerky stick approx .8 oz)for my dog before we go on vacation. I normally purchase them at small family owned pet store but they were closed on Sunday where I pay $2.99 per Wizzler. I noticed online that I...
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3 comments
Anonymous
#884481

I can relate. I went to buy my dog Solid Gold Bark at the Moon.

a Small bag at Petco is $19.99. I buy the same bag, off the shelf, a bit closer to home at Pet Supplies Plus for $9.99 on sale and $11.99 when it's not on sale. Charging people 2 -3 times more for a product you can buy in another brick and mortar store is as dumb as it gets.

I'm mailing them my Petco card and they can recycle the plastic. It's a far better use for it!

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Review
#379477 Review #379477 is a subjective opinion of poster.
I worked for several years at the Oakland Park location under the worst manager I have ever encountered in my lifetime, Richard Fustin, who does not care about people or animals. In fact Petsmart had the common sense to fire him because he bragged about shooting a...
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4 comments
Anonymous
#788366

You know you should be ashamed of yourself, if you allowed this abuse to continue for two years without reporting it you are just as guilty as the store.

Lauren, she posted this on another website, and she eventually admitted she made all this up about Richard because he fired her.

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Review
#378690 Review #378690 is a subjective opinion of poster.

Petco in Los Banos, California - Very rude store associate

We went to petco to get some supplies for our two doberman puppies. my 16 year old daughter was so happy because we had lost our doberman of 14 years a few weeks earlier everything started ok at first the dog trainer Alice was very helpful and courteous but the when we went to check out un older associated name Linda said how much did you pay for those dogs I said a lot why then proceeded to pick apart our puppies telling us everything bad or wrong with them I told her we weren't looking for show dogs just pets and companions then she says that one will one day take that one out then continued picking apart our puppies. by then my daughter was all teared up as we left speechless she then started to cry o in the car holding her puppies and me, very upset how could she do that if i ever go back I hope shes no longer working there I wouldn't want to deal with her ever again
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1 comment
Anonymous
#680724

what a hateful little ***

Review
#373408 Review #373408 is a subjective opinion of poster.