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Petco

I worked for Petco for a few months.. I went from cashier to CADM in that time. The new store manager was very very hateful to the employees as well as the customers. Between rolling her eyes or ignoring them. She let the other manager call people retarded.. She lied about everything blamed everything on other people, used bullying tactics, used intimidation tactics, and when anyone complained her boss (bill harvison) refused to do anything to address the matter. The store manager even told us no matter what people write in as a complaint he won't believe it! Its very sad that the company allows this type of behaviour to continue after SEVERAL complaints from employees and customers.
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Review
#371783 Review #371783 is a subjective opinion of poster.

Petco in New York, New York - Horrible service

When I went to my local petco to buy some fish, the employees were flat out rude and not helpful at all. I had to ask the girl at the check out counter for someone to help get the fish three times. Finally someone arrives to "help" and he gives me problems about not having a large enough tank for the fish I wanted to purchase. I do my research on fish before I enter the store and I know the amount and type I can keep successfully. I know for a fact that the tanks in the store were overcrowded and not maintained very well. There were also some very sick fish which is why I never like to buy fish from pet stores to begin with, but where I live there are not any local fish stores and ordering online does not sound very safe for live fish. I certainly will never be buying anything from a petco again and I will be sure to pass my bad experience on to everyone I know.
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Review
#371477 Review #371477 is a subjective opinion of poster.

PETCO: WORST customer service

Product arrived with two broken pieces: left roof and center ridge. Rep 1 assured me a replacement was being sent and a confirmation email. A week later, I call to find out Rep 2 saying I should have provided photos of the damaged pieces. I send photos and an email from manufacturer confirming I should get a refund for a defective product after I sent the manu photos, too. A couple days later, Rep 3 said I need to provide part numbers. (BTW, there are no part numbers, simply descriptions of the panels and parts) I call and Rep 4 said that because I refused to provide part numbers...I blew up and told them to read the instruction manual to see there are no part numbers! A couple days later, Rep 5 writes me to tell me I need to provide photos... WORST customer service. I will TELL EVERYONE to NEVER shop through or at Petco. Petsmart is far superior in customer service and they stand by any defective or inferior product they may sell. I'm posting reviews on all websites to detail this horrible ONGOING experience.
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1 comment
ale143722
#599344

The mngmt is VERY hateful,RUDE,and DISREPECTFUL!!! They make you feel like you DON'T have a CLUE about what you want or need !!!

This is TWICE now i have been REFUSED to be sold any FISH!! YEAH

Review
#370552 Review #370552 is a subjective opinion of poster.
Loss
$90

Petco in Seattle, Washington - No Adoption

I went to the Aurora Petco in Shoreline, Washington but they wouldn't allow me to adopt unless I took 2 kittens. I already have 2 cats and there is a limit on how many animals you can license. We lost one of our Manx cats to cancer last year and my son was heartbroken. My other two cats are age 10 and 8. The woman also tried to tell me 2 kittens together needed each other to lessen the strain. Bull! Cats are smarter than that. Who brings up kittens anyway...Mothers! Totally not helpful and I had been looking for weeks. Very unhappy and will never EVER grace their doorstep again. All of my coworkers have been warned. I finally got a kitten after 3 days of visiting the Humane Society and I can't keep her away from the other cats now 3 days home. She wants to be with them! My dog lavishes her with kisses all the time and she doesn't even budge. I've had to battle to keep her separated. I realize all cats are not the same, but wake up people!
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1 comment
Anonymous
#592120

Thats not petco. thats the adoption group.

you should have told the store manager and had then take care of it. they would have said something to her

.

Review
#370532 Review #370532 is a subjective opinion of poster.
Loss
$130
My roommate and I went in to Petco in Corvallis, OR extremely excited to purchase goldfish. We've both purchased goldfish before at this same store and it was no hassle. The gentleman helping us, Jason, decided to tell us he wouldn't sell us the fish unless we had a...
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3 comments
Anonymous
#1354015

Goldfish need massive tanks and powerful filters. Sounds like those goldfish were saved from neglect and an early death.

Too bad The Animal House valued making a sale over their animals welfare.

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Review
#368970 Review #368970 is a subjective opinion of poster.

Petco groomers are trashy!!!

Everytime I go in this Petco store the grooming staff are always sitting on the tables looking bored. A black haired woman in the corner turned her back with a big dog on the table and stood there texting. Caught me looking and shot a dirty look at me. Sloppy and unprofessional, surprised they haven't killed a dog yet. This happened in the Petco store in the woodlands next to Ace Hardware and Trader Joes. Multiple times now, I've walked by this store and seen the same thing, texting in the corner with her back turned on a dog.. I've even seen the dog not restrained while its on the table! Save your dog and stay far far away!
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3 comments
Anonymous
#1193909

lumping all groomers into that category is not truthful.

Fur baby mommy
#585871

Hello,

I was reading your post and was wandering if you have had a chance to speak with the manager? From your post this seems like an on going issue that you have witness several times. Have you expressed your concern for the saftey of the animal?

Anonymous
#591351
@Fur baby mommy

The Petco groomers in VA are horrible too. We took out cocker spaniel there before Christmas becasue PetSmart was booked through the end of the year.

I now know why Petco had so many openings. We walked in on the groomer yelling and cursing at our dog (dropping the "f bomb" left and right). Not only did Petco yell at our dog, but they did a horrible job grooming her and charged double what PetSmart charges. We rescued our dog in May from the county shelter and one of her bottom front teeth is a snaggle tooth.

The tooth has never been loose before and since her Petco visit, we noticed her tooth is really loose.

She has also been dragging her butt and licking at her crotch ever since her visit to Petco. It makes me sick when i think about how awful they were to my dog.

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Review
#366236 Review #366236 is a subjective opinion of poster.

Petco in Bogota, Distrito Especial - Thety dont even have fur

Once time I was in the butcher shot and then the person was like what. And then I was like *** I don't undestand. And then was there a cooler place to be. But because it was all a mess no one could tell me what I was suppose to do. It was a total disaster when m aunt came in the room. Strutting her five hundred thousand dollar fur. No one will ever know what is was or what is is. And all this time I was just trying to get my dog to be more patient with white people.
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5 comments
Lauren131
#864439

Troll

Anonymous
#714190

Huh

Anonymous
#587603

***

Anonymous
#579463

What are you ranting about? Your post doesn't make sense! Get a grip !

Anonymous
#584593
@what???

I agree. What????

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Review
#364672 Review #364672 is a subjective opinion of poster.
Loss
$45
I adopted a Guinea Pig from Petco. Richard, my guinea pig, got really sick about a month after I adopted him. Petco set up a vet visit and covered the bill how nice!! I called a while later to see if they could help again? I thought it was part of the adoption plan....
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4 comments
Anonymous
#575905

In your rant, you do care that Petco paid or did not pay for your animal. If the company has no history on the animal, why should they be responsible for the health? Isn't that what you signed up for when you adopted the animal?

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Review
#361300 Review #361300 is a subjective opinion of poster.
General Manager Frank (withheld last name) in poughkeepsie NY, was called on a consumer complaint about a large dog bed bought in his store. The bed was washed as label described and airfluffed as label described and nearly caught fire in my drier, it was smoking and...
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Review
#359989 Review #359989 is a subjective opinion of poster.
Loss
$100

Update by user Nov 18, 2012

I\'m finally not getting the error message. They did re-issue the rewards. Happy ending!

Original review posted by user Nov 17, 2012

We have had a Petco Pals Reward card for nearly 6 months. We shop there frequently and spend A LOT of money. I have never been able to access my Pals Rewards. I got an email a few...
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10 comments
Anonymous
#1119464

Not sure what's wrong with your accounts because I use mine all the time. When I order something online and I go to check out, a option the use my rewards points shows up.

I check it and it deducts $5.00 from my purchase. I even use them in the store as well and I don't even have a physical card because I signed up online.

As for being ripped off, I'm not sure why your just not using them when you buy something in the store. Ripped off is more like if they were over charging you.

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Review
#359727 Review #359727 is a subjective opinion of poster.
Loss
$50