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Petco in Gilmer, Texas - Poor grooming job on my husky

I took my husky to be groomed in Longview,Texas.It was the worst experiance I had ever seen.they said they bathed him and cut his nails and cleaned his ears,but they refused to brush out his hair, said it would have taken them to long and told me to go buy a tool for huskys and do it my self.But they still charged me $60.00 for this.well I thought when your said they will groom him ment wash,clean,clipnails, clean ears and brush them out,Boy was I wrong and want make that mistake again.my dog Goulith looked worse when I got him back than when I took him in there.his hair all wet and notted up and smelled like a wet dog.Never take your dog to be groomed at Petco in Longview,Tx-they are beyound rude
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4 comments
Anonymous
#471681

This sure sounds like a lousy job! No dog gets out of my salon (not PetCo) without a complete brush out and de-shedding and has to be 100% dry.

Damp dogs can end up with fungal infections and all sorts of problems. The only thing I would say, if the job is done properly on a husky, the price would have to be much higher.

Anonymous
#470257

Listen, we get alot of dogs in. We can't do em all at the same time it takes a while.

We do a *** good job too, if we would have taken 2 hrs to brush out ur dog cause it has double matting n I'm sure is shedding too, we could have messed up our expensive tools. So, *** you.

We have lots of loyal customers we don't care if we loose one. Go to petsmart.

Anonymous
#282101

they are supposed to do 15 min of brushing!! no 30

Anonymous
#170116

yes they are supposed to brush ur dog out for at least 30 min and should never have been sent home wet. the only reason any of this wasnt done was either the dog didnt like to be brushed of they were lazy but the one i work at is nothing like that and it is not accepted for any reason

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Review
#190603 Review #190603 is a subjective opinion of poster.
Petco - Awful Grooming Experience, Rude Staff, Do Not Appreciate Their Customers
Petco - Awful Grooming Experience, Rude Staff, Do Not Appreciate Their Customers
DO NOT GO TO GRANT, The rude groomer manager, that gave us an awful attitude, and a lame excuse for a lion haircut for our pomeranian, left him looking ridiculous, and refused to fix it - even though we had several costumers teaming up with us, trying to explain them...
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8 comments
Anonymous
#949560

They both look wrong on both dogs the 1st is cut to the base of the neck the 2nd is to far down the back and the tail isn't trimmed correctly.

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Review
#190204 Review #190204 is a subjective opinion of poster.
Loss
$77
PetCo Grooming Abuse
PetCo Grooming Abuse
WARNING! WARNING! WARNING! Do not take your pets to PetCo in Harker Heights for grooming services. I took my great pyreness mix there to get groomed. Those of you who are familiar with the breed, know they have very long (6-8 inch) curly hair. He used to love to...
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8 comments
Anonymous
#891825

I am a lifelong dog handler. Groomer and kay know as much about dogs as i know about rocket science.

Petcos groomer abused your dog. Invest in a collar cam.

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Review
#189932 Review #189932 is a subjective opinion of poster.
i was an employee of petco for 10 1/2 years. recently had to find a new job because of a conversation that my manager( store manager) and I had..during this conversation, she called me the B word several times, and that i don't F'en do this and don't...
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46 comments
Anonymous
#842397

I used to work at the Petco in Ft. Lauderdale FL on in Oakland Park.

I worked there for 5 years. I pretty much hated most of my time there. However, the pay was pretty good though. I started at 9 (while other places started at 7.50) and by the time I left, I was making 10.50 per hour.

So even though I hated most of it, once I got that paycheck, I was happy. Plus, I was only there part time, so I didn’t have to see this store every day. That was reward enough.

However, the company became a “dictatorship”, for lack of better terms, and they would arbitrarily come up with new policies to justify cutting employee's hours.

Like the attachment rate, signing up new costumers to the rewards card system, donations and.... (my favorite).... The notorious CLI, Costumer Loyalty Index survey, just to name a few. For those of you who worked there, you know what this silly little survey is.

We had to get all 5's (1 being worst, 5 being best) on each survey question or it would count against us. Even though a FOUR is still good, it still counted like if we received a ONE.

To make matters worse, the CLI score was somehow attached to the amount of payroll hours a store gets..... WTF?

I'm no expert in economics, but I though sales affected that. Just comes to show that this is just another shady thing this company does to pocket more money for themselves, even if sales are good. There goes that “trickle down theory”. The only thing trickling down are the district managers and company executives *** all over their hard working employees.

On top of keeping up with the CLI, attachments rates, animal care and customer service, they wanted us to finish putting out the weekly shipment out on the floor, with just 2 employees on the floor, because we had no payroll hours, due to a “low CLI score”….

What a Joke. Now for those of you who worked there, you know that is impossible to finish shipment with only two employees on the floor. And of course, who can forget the never ending price changes, where you had to go in product by product, shelf by shelf and replace the old price tag with a new price tag. And half the time the original price would go up, and the new tag would boast a “SALE” price of what the original price was on the old tag.

What a JOKE!!!

Of course, the store manager was no help either. He was sarcastic and rude to ALL the employees at Oakland Park. There were rumors the GM was best friends, even lovers with the DM. One day the store manager had the cops called on him by an employee for blocking the exit way of one of the young girl employees.

The cops arrived and one of the officers told the store manager he’s lucky he’s not getting locked up for that. That is a form of imprisonment, by blocking someone’s entry and exit way. The young girl even sent a letter of complaint detailing the incident and a copy of the police report to corporate and even the DM. Was the store manager reprimanded?....

No… Of course not.

In the end I had the last laugh, I was fired and collected unemployment from their account. Least they could do as a parting gift for wasting five years of my last with them while I find a better job.

I mean, if company executives get a parting gift of 20 million to go on their merry way, heck, let me get my 200 dollars per week for the next few months.

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Review
#187607 Review #187607 is a subjective opinion of poster.
So, I went into the grooming salon to drop my puppy off (petco in phillipsburg NJ) and there was this girl Heather H who was grooming my puppy, she told me it would be 2-3 hours so after 2 1/2 hours i went back to the store, figured i'd shop around for a while, I...
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16 comments
Anonymous
#701624

first of all. i worked with this girl, she wasnt a crackhead she was a heroin addict and YES SHE DID SHOOT EVERYWHERE in her body, apparently she cleaned herself up now so she says

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#186194 Review #186194 is a subjective opinion of poster.
For those who don't know english bulldogs where bred and used for bull baiting. Because of this aggression and an unbelievable high pain tolerance where considered desirable traits. In recent times all the aggression has been bred out of them, but the still retain...
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48 comments
Anonymous
#887889

Nail filing is not standard and must be requested if your dog will tolerate it.

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#185865 Review #185865 is a subjective opinion of poster.
Unbelievable story. Our beloved 18 month old pure bred Australian Sheppard was brought into Petco for grooming by my wife. When my wife went to pick up our dog, her eye looked was red and swollen. By the time she got home, the eye was completely closed. She returned to...
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3 comments
Anonymous
#165766

'Irish' is well-know on complaintsboard.com as a self-admitted shoplifter, thief and sociopath. She desperately needs psychological help and truies to hurt posters by posting passive/aggressive and accusatory comments.

If you see anything from this poster, ignore it.

Any responses indicating you're upset will only amuse her sick mind and warped personality. thank you!

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Review
#182009 Review #182009 is a subjective opinion of poster.
Good luck getting Petco to stand behind any of their products. We purchased their most expensive dog bed 6 months ago. This bed is a 2nd bed for one of our dogs and doesn't get a lot of use. I finally washed the cover for the first time (following the washing...
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2 comments
Anonymous
#940210

You sound so ***. You walk around like your *** don't stink and demand to be put on a pedestal. Pathetic.

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Review
#181978 Review #181978 is a subjective opinion of poster.
Loss
$80
About a month ago I followed a friends advice and brought my Pomeranian in to Debbie to be groomed at PETCO in Olympia, WA. We ended up picking him up from the Steamboat Island Animal Hospital because she cut the tip of his tail off during grooming. She lied saying it...
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12 comments
Anonymous
#366943

Accidents do happen. 18 yrs of grooming.

I do not know how anyone can cut off a part of a dogs tail. that is just a groomer who is not trained well. the job is not easy but if you do not have the patients to deal with it find a different job. As for the groomers at petco being trashy and that they have no guidelines.

that is incorrect. I have worked in private salones and for petco and as a company they have very strick rules. Do not hold all groomers in the same light as the ones trying to place blame on how hard the job is or that poms are hard to do and are injured all the time! I have never injured a pom and love to groom them because the coat is so beautifull.

If a employee dose not follow policy they should be fired or reschooled in how to deal with dogs who are not accustomed to being groomed.

Accidents happen, no groomer wants to send a dog tothe vet or see it injured. you are a groomer because you love animals and like helping people keep them healthy and beautifull.

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Review
#180904 Review #180904 is a subjective opinion of poster.
Loss
$50
My girlfriend made an appt for my cat to be groomed at petco in Portsmouth NH. After 5 hours they said they had an hour left. We returned an hour later and found that the groomers left and he had a buzz cut on 3/4 of his body and his legs and head still full length....
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3 comments
Anonymous
#309001

Well at least they were courteous enough to charge half for a job half done. People get behind, and it's not their fault it took longer than expected, so go cry elsewhere.

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Review
#179675 Review #179675 is a subjective opinion of poster.
Loss
$30