Petco
Reviews and Complaints
Petco--Bait and Switch
Petco more than once has advertized a product that they do not even have in stock at the store. When I call, I am told they do have the product.
I drive the 90 miles just to go to the closest Petco, to find I was lied to and they are all out. Then the employee tries to convince me I should buy the more expensive product.
I thought that maybe this was just a problem with the Petco closest to me, so I looked up other Petcos advertizing the same product for sale and called them to see if they had the product.
When I explained it would be a 2+ hour drive, I at least got an honest answer that the product is not in stock there.
Poor Customer Service
Petco in Kapolei Hi
Petco lies, has terrible policies, and costumer service!
Petco Tried to Scam Me; Beware When Buying Small Pets
I went in on Friday, July 23, 2010 and purchased a baby bearded dragon, which I named Zeus, for just over $60. I also bought additional pet supplies such as food (meal-worms), a special kind of sand filled which has vitamins mixed in so that if they eat some by accident it is actually good for them, a heat light, as well as temperature and humidity gauges. Every thing I bought was approved by the guy who was helping me and telling me the supplies I needed.
Four days and three hours later, Zeus died. I had no idea what happened since I kept his cage conditions to what I was told in terms of temperature and humidity. I kept putting fresh worms in his cage and had a water bowl in addition to spraying the rocks lightly to simulate dew, which is how desert lizards drink in nature.
I went into the store roughly an hour and a half ago after talking to the manager on the phone unsure of whether or not they would give me a refund so I could get a new bearded dragon. They had me bring in the Zeus's body and after checking him over the manager said Zeus most likely died by ingesting a large grain of sand, the same sand which was recommended to me by an employee.Still, they offered to give me store credit, which I accepted, and despite having lost a pet, I was hopeful that my new one would would be with me for a long time.
This is where my shopping experience at Petco went from indifferent to down right pissed off. I was willing to get over the fact that an employee had recommended sand as bedding even though what he didn't know was that the sand was meant for slightly older bearded dragons and could be harmful or deadly to babies, which it was for Zeus.
I decided to buy an additional light and replace the sand with a mat which would run me about $50, but I was fine to pay for it. I was presented with a gift card by the manager after he "made a call to someone," and when I informed him I wanted another bearded dragon with this gift card, he informed me that I needed to buy a new terrarium so that he would be more comfortable.
I was keeping Zeus in a 5 gallon, plenty big for his size, and the display they kept 4-5 baby bearded dragons in could not have been bigger than 6 or 7 gallons. When I said maybe I would buy another a different lizard, the manager insisted I would still need to buy at least a 10 gallon tank ($44 + tax) so they would be sure he would be in a safe and loving environment, using this clearly rehearsed speech to hide behind while simultaneously trying to hit me up for more cash. In addition to the new light and mat, my total for the visit was now well over $100.
When it had become clear that in order to spend this $40 gift card I would have to spend over $100 of my own money in addition to all the stuff I had bought before, and considering the whole reason my buddy Zeus died is due to terrible and down right wrong advice from one of their own employees, I just simply walked out. It made me furious that after Petco essentially killed my pet, they refused to replace him without me spending a lot of money.
I am not saying all Petco stores are like this, but the one located at 1929 Old Gallows Road Vienna, VA, 22182 (Tyson's Corner) is certainly like this, since that is where all this happened. This could be even worse if you get a pet from them for your kid, they get attached to it, and it dies, especially if it is out of your control.
PETCO doesnt care if hamster destroys cage
Please don't shop at Petco
Petco - Worst customer service ever
Andrew, the manager! was a total rude *** to me about a return....a total ***!!
Petco Grooming State College PA refused my cat due to estimated age of cat
1. RE: PETCO STATE COLLEGE PA grooming, on 09-03-2011 11:45
I took my inherited cat there this am for grooming. 8 AM apt, was not let in until 8:03, then waited for computer to warm up and another person to check in, by then 8:10 a.m., before the CAT WAS REFUSED due to age. As I explained, the age on the rabies certificate was my husband's GUESS as we inherited the cat when my aunt in CA died. She got the cat in 2004. They don't want to groom any cat over 9 years old. I told the appointment taker when I called that we did not really know the age of the cat. The cat was used to being groomed in CA but this was first trip here to groomer. We had the rabies tag but they wanted the certificate, which said 11(a guess that my husband told the vet). We could not contact the vet as they were not yet open. I was willing to sign a waiver or a statement that the age of the cat was not known but that I agreed to the risks of grooming. This was a big waste of time. If one has the required vaccinations, they should not discriminate if the owner is willing to bring the animal in for grooming and sign a release.
PetCo Grooming Abuse
WARNING! WARNING!
WARNING! Do not take your pets to PetCo in Harker Heights for grooming services. I took my great pyreness mix there to get groomed. Those of you who are familiar with the breed, know they have very long (6-8 inch) curly hair.
He used to love to be brushed, but after this encounter with the head groomer if you approach him with a brush or even brush your own hair in his presence, he tries to ***. Not a simple nip, to draw blood. While on a visit to PetCo after the incident with the groomer, to buy other products there, the head groomer walked toward him and he tried to *** her, and he doesn't ***, he likes everyone.
Now in order to have him groomed for about $70.00 is is costing me $176.00 because he has to be sedated. There lies another problem, because he could die from sedation.
During the short time he is sedated he has to be shaved, because it is nearly impossible to try to brush him out in a short hour. The loss of hair on his body aslo requires us to put sunblock on him and not let him out during the day cause he could go blind.
Of course he no longer goes to PetCo and it would be wise for others not to use them either, god only knows what type of abuse your animals are going through. We believe she hit him with the brush.
Three of my friends who have used PetCo have had similar experiences with their animals and no longer use PetCo. The manager said he refuses to fire her because he has got no other complaints.
Awful Grooming Experience, Rude Staff, Do Not Appreciate Their Customers
DO NOT GO TO GRANT, The rude groomer manager, that gave us an awful attitude, and a lame excuse for a lion haircut for our pomeranian, left him looking ridiculous, and refused to fix it - even though we had several costumers teaming up with us, trying to explain them how funny it looked!!! Mark, the assistant manager was not helpful at all - just nodding his head and saying there's nothing he can do.
We were judged and humiliated by them both, Grant trying to judge our character, and tell us who and what we are by how we "behave".
I told him that out dog is his business card - that's what people see on the streets - and he claimed that he has "plenty of other business cards" - and ours simply doesn't matter,
We left the store feeling cheated and unappreciated.
If you really care about your pet, Do not go near that store.
Will NEVER go back there again.
(Branch on 86th & Lexington Avenue, New York)
Petco has rude groomers and they do horrible work.
PETCO-after hours CS reps don't speak English
Worst Attitude Ever.
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Maybe we should google David Lawson and post some complaints about him! That'll teach him!
David Lawson,
It really bothers me that you would put personal information like an employee's name and what store they work at on the internet like that. Especially when it is not her fault that she is stuck working with a manager who can not remember to leave the only key at work. I'm sure you have worked with people who do things beyond your control that you have become apathetic about, but no one goes around on the internet calling you out by name and saying what a horrible job you do and where you work so every *** off self entitled customer with an internet connection can go hassle her and try to get stuff for free because now they have a name to drop.