Petco
Reviews and Complaints
Petco has bad customer service and rude employees
I went into the E. Virginia Beach, VA to purchase some outfits for my 3 dogs. I found a clearance rack marked 75% off. The sign was balanced between the center of the 4 way rack and you were unable to read any writing below the 75% due to the fact it was covered. There weren't very many outfits on it but found 3. I also found other things in the store. I went to the checkout and they had a dog trainer ringing the register which was new on it. One outfit ring the correct price and the other 2 did not. She stated oh these are 75% off too but I am not sure how to fix it, let me ask someone. Another employee came and told her she would have to have the manager to do it. At this point, I was waiting 10 minutes. The manager comes to the register and the cashier informed her of the problem. She never even looks at me and states oh those aren't listed on the sign and walks away in the direction of the rack. The cashier says oh she is going to check on it. She passes the rack without stopping and heads to the back of the store. I and the cashier stood there for 5 minutes. The cashier states she doesn't know what happens and calls the manager back. As the manager approaches she said "What is the problem?" with all I can say is a snotty voice and a bob of the head. The cashier says what did you find out. "About WHAT" store manager says. "The outfits?" cashier responds. "I SAID they aren't listed on the sign!!" The cashier starts to point at the rack "But they are all on that rack." " I said they aren't LISTED!!" The manager finally turns to me and said "DO YOU WANT THESE OR NOT, WHAT IS THE PROBLEM?" I have to say I fell back on my heals and with wide shocked eyes said "Yes, but I would like them for the 75% off, you can't see what is written on the sign. It's covered." The manager with a bob of the head and a flip of her voice "I am NOT doing it" At this point, I believe I was done. I asked her for her for the manager she said she was the manager. I asked her for her district manager's information. She informed me that they don't give out the district manager's name or number and does not give out the corporate headquarters number. After asking her 5x she finally said they had a customer care line I could make a complaint on. I asked for it. She went in the back, came back out with a business card and throw. Let me restate that THROW it on the corner in front of me and said "GOOD LUCK".
Now at this point, while in the store, I called the number. It clearly is a India Call Center. No one could speak English well. The man was trying to be nice, but informed me he didn't have any numbers but the store number and I could call and make a complaint to the same store manager I just dealt with or he could leave a message with the direct manager and it would take 48 hrs before he could get back to me. He couldn't give out the corporate headquarters number or give me the name of whom would be calling me. I even ask for his boss. She was nice but same story. I ask if she could just call him and tell him to call me. They had no phone numbers they just send emails.
This is the worst customer service I have ever dealt with. I shop Petsmart all the time because of their service. I have had complaints about small stuff and it is always resolved or an apology. I spend about 500 a month on food and supplies for my 6 animals. I thought I would give Petco a try. NEVER AGAIN. I will stay with Petsmart.
Shoppers BEWARE!!!!!!!!!
Unethical & unprofessional
Petco burned my dog's eye and had horrible service
I took my golden retriever to Petco to get groomed. The disaster started when two hours after dropping her off they had not even started on grooming her. When they finally finished and we picked her up, she was favoring her eye, blinking and obviously in pain.
We thought maybe they got soap in her eye so we washed it out with water and called petco for their opinion on what we should do. They told us to wash it out with a saline solution, so we did.
The next day it only looked worse, so we took her to the vet. They found no cuts on the first visit, but when her eye did not improve a couple of days later we took her back to the vet. They found a chemical burn in her eye that had blistered. So my sweet girl has a burn on her eyeball and will "probably" heal within a couple of weeks.
Do not take your pets to petco. It is absolutely not worth your pet being in pain.
PETCO -- Horrible customer service
Treats on doggie bar in petco
The open doggie treat bar in the Petco store in St. Joseph, MO.
The treats always end up full of bugs and worms within a week or two and I have to throw them away. I can only get there about once a month as I live a distance away.
I've tried keeping them in the plastic bags that they come in.....I've tried putting them in a sealed canister.....but they always end up full of worms, bugs and webs.
I sure hope you let Petco know about this so they can correct the problem. I don't intend to buy them there again.
Petco.com! Ridiculously Bad Customer Service
Bad Service
Hello,
My name is Katie. On July 26th our pet fish "Dorthy" that we had for 5 months died. My three year old daughter was devastated as you can imagine. So we had a little funeral for her and we went to Petco to purchase another fish. My daughter picked out a Betta Crowntail Male. She was so excited about the red and blue colors on the tale. Anyway, they next morning I noticed that the fish had died sometime during the night. I did not want my daughter to know that it had died so I quickly put it in a zip lock bag and drove over to Petco. I was told I needed to talk to the manager in the fish department "Shaun" . I explained to him what happened and showed him my receipt. He took one look at it and said that the girl the day before had rung me up wrong. She under charged me. She only charged me $3.99 and it should have been rung up at $6.99. He said since that happened he would not be able to replace it with a crowntail fish. He said he would replace it with a cheaper fish but not a crowntail fish. I explained to him I needed the exact same kind and color so my daughter would not notice. He was very rude to me and not sympathetic to my daughters feelings. He said I could pay the difference for a crowntail fish. It was a $3 dollar difference. After several minuts of begging him to replace my fish he just walked away from me. I told me I would not be shopping here anymore and his response was "that's fine!" He did not care about my business or my daughters feelings. It's a big deal to a 3 year old losing a pet. I was so upset. I have never had such bad customer service in my life. I had to hurry and get home so I had to pay the $3 difference so I could have the same fish. I was not happy. My mom, also shops at Petco and she said she will be taking her business elsewhere. She couldn't believe a PETCO employee acted that way. So Petco lost our business over $3. Not good business.
Sincerely,
Katie
This happened at:
PETCO
North 10 -Sullivan Road
Veradale, WA 99037
509-927-****
Date: 7/26/10
Problem with: Manager of Fish department Shaun
What I purchased: 000815586 Betta crowntail male
Reciept number: 7/26/10 7:34pm 257 ** * *****
BIAS AND UNFAIR TREATMENT OF AFRICAN AMERICAN EMPLOYEES
Petco
Posted: 2010-04-10 by AGAINST BIAS CORPORATIONS
PREJUDICE
Complaint Rating: 0 % with 0 votes
Company information:
PETCO
Fontana, California
United States
I worked for PETCO for over two years, promoted to pricing and inventory manager held this position for eight months part of my job was to mark items down to manager choice before they get donated to rescue groups, during that time they transfer over a assistant manager who was already labeled as lazy, I complained about her from the start her demeanor was racial she was always profiling the African American customers and employee's accusing them of stealing items from the store and stealing snakes when in fact the snakes were never missing she did not do a proper habitat check when I called PETCO HOTLINE and my DM all of my complaints were ignored and in January 2010, I marked down a blk fish stand from the last standing clearance price of $72.00 to the new manager choice price of $65.00 which I had the right to do so, and on that Saturday weekend before Superbowl I purchased one for that price plus my discount which I had the right to use and everyone knew about it, they waited until almost seven weeks after that when I complained again against there assistant store manager for racial profiling against an ex African American ex employee and slandering my name to lower ranking employees to say I should not have bought the product for that price and fired me and refuse to give me my unemployment, when they all know it was a lie I had been purchasing manager choice since I was first hired and while I was in the position NO-One Never Came and Said What Your Doing Is Wrong, However the assistant store manager was able to deceive PETCO return all products off a receipt that a Caucasian employee parent had purchased without their discount card then re-ring it and apply the employee discount without the parent nor the product in the store and sign forms and return $20.00 dollars to the employee dad who happens to be her neighbor: PETCO Policy you cannot get your discount without your card and proper ID, so is that not internal theft, but she is still employed, she's Caucasian, he's Caucasian and I am a person of color. If you believe in equal treatment no matter ethical profile BOYCOTT PETCO, THEY ARE LIARS, BIAS AND PREJUDICES...MAKE YOUR VOICE OF DISAPPROVAL COUNT...
Kicked outta pet~no
Petco injured our dog and then lied to us (caught on audio tape)
Poor grooming job on my husky
Petco leads false advertising coupons.
Petco Injured Dog, Required Surgery
Petco butchered my poodle
I took my puppy in to be groomed at PetCo thinking that because of the high cost I would have no problems and that my poodle would be properly done. They butchered him, they cut him in 4 places on his stomach, told me he was severly matted (he was groomed at PetsMart less than one month prior and he is totally and indoor dog except to go potty).
They did not clean the hair out of his ears, they did not shave his feet, but they took the clippers and they stripped him down when I told them I wanted "fluffy." His coat was so whacked and not even that I had to contact another groomer and have him taken in just to shave him down completely so that when he grows back out he will grow out evenly. It was the worst experience ever. I was told by a groomer that used to work at PetCo that it is not about the quality of your dog and they charge for every little thing they do. They just like to run them in and run them out.
I will not step foot into a place like that ever. The only great thing is I found a professional groomer that will take special care of my little puppy. I told them exactly what I wanted. I hope this will save another dog from such an experience.
My dog goes to the groomer every 4 weeks, because we like him fluffy and don't want him matted.
PetsMart did a better job, but I recommend a personal groomer in place of a large corporation. Best of luck to other pet owners in the future.
Cut my dogs tail off!
About a month ago I followed a friends advice and brought my Pomeranian in to Debbie to be groomed at PETCO in Olympia, WA. We ended up picking him up from the Steamboat Island Animal Hospital because she cut the tip of his tail off during grooming.
She lied saying it was only a tiny piece. The vet tech got the piece out of the trash and it was a half inch! He ended up having surgery to have it fixed. This was very traumatic to the little guy.
I hope no one else has to suffer under this groomers malpractice and neglect again. They have not returned our calls.
I'm assuming the vet bill was paid. This was a horrible experience and will never step foot into that store again.
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you get what you pay for, what I mean by that is this company pays horrible wages,They have no background checks on there employess,they well hire anyone they could care a less about people or pets :(
Actually I have had bad experience at Petco. Theres a lot of *** rude ppl in retail.
Some tired of their jobs and dealing with *** customers.
The best thing you should have done is got out your camera phone and filmed it. Then put it on youtube and I guarantee you someone from Petco will be calling you back lol.
That's not petco's fault..that manager was just a ***..she could had easily given you the number..she just didn't want too..you can't blame petco because of one person.
agreed :( Horrible place