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On Wednesday, January 13 I took my cocker spaniel (Taylor) into the PetCo in Burke, VA for grooming. When I got their I requested a light trim and the groomer claimed it would be 2-4 hours.
After about 3 hours I stopped in to see if he was done as I had an appointment. I was yelled at by the groomer and told she hadnt called yet. About 45 minutes later my boyfriend (Peter Just) picked up our dog although he looked nothing like Taylor as he had no hair and looked malnutrition.
Peter was yelled at that he had to go to the store to pay. In addition to having to get a sweater so Taylor can use the bathroom and be outside his behavior has changed.
He is very timid and depressed. He has a minor cut on his leg and wont go anywhere without one of us next to us. He shakes and after talking to a vet it is clear he experienced trauma. Based on the behavior of the groomer and his barking as we came to get him (he doesnt bark) we are very concerned.
That groomer is unfit to be around animals and made my dog feel unsafe outside (he has a summer coat in winter time) and we are no longer able to leave him alone in the house.
We have been using your services but never had this groomer. We are now hesitant to take Taylor to any PetCo as he gets anxious when we drive by the plaza.
Please help ensure pets are not mistreated by your staff.
Product or Service Mentioned: Petco Grooming Service.
Monetary Loss: $90.
Preferred solution: Full refund.
Petco Cons: Abuse to animals.
Location: 9230 Old Keene Mill Road, Burke, VA 22015