Petco - Awful Grooming Experience, Rude Staff, Do Not Appreciate Their Customers

DO NOT GO TO GRANT, The rude groomer manager, that gave us an awful attitude, and a lame excuse for a lion haircut for our pomeranian, left him looking ridiculous, and refused to fix it - even though we had several costumers teaming up with us, trying to explain them how funny it looked!!! Mark, the assistant manager was not helpful at all - just nodding his head and saying there's nothing he can do.

We were judged and humiliated by them both, Grant trying to judge our character, and tell us who and what we are by how we "behave".

I told him that out dog is his business card - that's what people see on the streets - and he claimed that he has "plenty of other business cards" - and ours simply doesn't matter,

We left the store feeling cheated and unappreciated.

If you really care about your pet, Do not go near that store.

Will NEVER go back there again.

(Branch on 86th & Lexington Avenue, New York)

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Monetary loss:
Product or service
Grooming Services
Review category
review #190204 by
Had an experience with Petco? Submit review ›
Helpful? 2 Yes 2 0 No 0
Had the same issue 2 Yes 2
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Feb 22, 2015 #949560

They both look wrong on both dogs the 1st is cut to the base of the neck the 2nd is to far down the back and the tail isn't trimmed correctly.

1 0 Reply
Pom owner

Jul 30, 2010 #170407

First of all, I don't think the so called "loin cut" is very flattering to a Pom anyway!!! Keep with the TRADITIONAL look for the type of dog for God's sake!!!!! A Pomeranian is supose to have beautiful profuse fluffy fur. That cut RUINS the dog!!!! ARE YOU CRAZY??? :x

4 1 Reply
lol wow

Jul 30, 2010 #170122

wow thats really bad and i dont know what they were thinking the first is a beautiful cut but the 2nd one is really bad! as a groomer i would never even think of that!!

2 0 Reply

Jul 21, 2010 #167132

I am a grooming manager, too. The second picture is a lion cut that's usually placed on a Lowchen

1 0 Reply

Jul 20, 2010 #166670

OMG! The 2nd pic is the cut you got? OMG! That is awful! I am a grooming mgr at a PetCo and I can't believe they let a little Pom go out the ooor like that! Where did that person learn to groom????????

2 0 Reply

Jul 20, 2010 #166408

you seriously need to rethink about how you want your buisness card to look. that dogs *** ugly like that, you ruined him reguardless

1 0 Reply

Jul 19, 2010 #166157 Baldwin, Louisiana

The pictures are to demonstrate the damage they had done to my dog - 1st pic - what we had wanted - 2nd one - THE AWFUL RESULT!!!!! :(

2 0 Reply

Dec 24, 2014 #920732 Palm Bay, Florida

I'm sorry that happened but honestly I couldn't stop laughing. I hope that you find a local reputable groomer and not go to the chain pet stores anymore

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Petco. However, many companies do monitor reviews on our site.

You were reading a complaint about Petco.
Filing a new complaint about