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I just adopted a dog a few sundays ago and wanted to buy stuff for him and get some info on training and grooming. When I went in there everyone was nice and all until I went back to grooming.

There was this woman sitting on the computer on her phone. She greeted me and we talked about my shih tzu She gave me info on services. It was a decent amount of info, until I said I wanted Susan to bathe my dog since I was told she was very good with dogs. The girl, I don't know her name, but she was heavy set, short hair, with a high voice, said she could only groom the dog.

She didn't even look in the computer to see if Susan had any openings. Apparently her and Susan were the only groomers and the others were in training. She was starting to get stubborn with me. I didn't want some one who seemed untrustworthy to touch my new dog.

Eventually she said she'd have Susan call me. I gave her my info and left.

I still have yet to hear from anyone. Pretty sure she threw out my info because she couldn't get the sale.

Reason of review: Poor customer service.

Location: 7721 Mentor Ave, Mentor, OH 44060, USA

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Gertie Akz

I called the store recently and the same person picked up I spoke to. She refused to transfer my call. Won't be returning after this horrible unacceptable experience

Petco

Hi there. We're sorry to hear about the service your received at your local store, thank you for taking the time to bring this to our attention.

We certainly don't want you to be stuck with that kind of experience.

At your earliest convenience, please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing from you.

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