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I do alot of business in Petco due to having 4 cats, a dog, a parrot and multi aquariums. I went into Petco at 2501 W Happy Valley Rd, Phoenix, Az 85085 to pick up cat litter and did not have a mask on since most places in the Phoenix area no longer push the mask mandate and I have had 0 issues anywhere.
A male employee saw me and told me I was not allowed in the store without a mask so I said I would just do my business elsewhere and I headed for the door.. He came back at me saying, "well, you dont have to curse at me". I told him I didn't curse at him and he argued that I had said the "F" word to him, which that is a word I do not use and I told him that.
He still said I did and without continuing the argument I left the store.
There truly is no excuse for an employee to be so rude to any customer. I easily took my business to Petsmart with no issues what so ever and will continue to do so in the future.
Preferred solution: Apology.
Petco Pros: Fair selection.
Petco Cons: Rude employees.
Location: 2501 West Happy Valley Road, Phoenix, AZ 85085