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I feel I was retaliated against for honestly completing a customer feedback survey after my dog was groomed. I gave very honest feedback.

I always try hard to complete any survey honestly hoping it will help with improvements. It was just a very factual feedback that i still gave the benefit of the doubt that the grooming department could be having a bad day because previous experience had been good. When I called back for an appt that is usually done with the first contact after providing my name. Instead, I was placed on hold and then spoke with a groomer who told me my dog was difficult.

It was almost as if my name were flagged in their system. Every report I got on my dog (up until the survey) was very positive and they said she "was such a sweetheart". I find it odd that it was the first I've heard of my dog being "difficult".

I think it lacks integrity on behalf of Petco. Too many groomers for me to waste time on a business such as this.

Reason of review: Integrity Issue with Petco.

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Petco

Hi there. We're sorry to hear about your recent experience with your local grooming salon, thank you for bringing this to our attention.

Please call our customer support atย (888-824-7257) so that we can look into this further.

We look forward to hearing from you. Best wishes.ย 

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