I took my dog to be groomed at Petco. She ended up getting Mange from their instruments.
Hours after coming home from being groomed, my dog began itching and scratching herself a lot. At first, I thought they may have used a harsh shampoo. We rinsed her with warm water to try to wash out any chemicals, but it didn't help. By the next day, my dog was itching so bad, I thought maybe she got flees from Petco.
We bathed her again at home and could not find any flees. By the evening, the skin beneath her fur was so red and she actually gouged herself from scratching so bad. We took her to the vet and he told us she had contracted Mange. They had to sedate her and scrape her skin to try to get the mites out from under her skin.
My poor dog suffered so much for weeks and it took months to heal. The only place my dog had been to besides our home is Petco. We have a fenced in backyard which is sprayed by an exterminating service monthly to keep pests out. She spends most of the time inside, but does go to the backyard.
I called Petco, which took several days to speak with a manager. He took my details and information. they referred me to corporate office where I also provided my details and copies of all of my vet and medication receipts. They would not acknowledge any wrongdoing and would not even refund me the cost of the grooming.
We spent hundreds of dollars on Vet bills and medicine, but my main concern is all of the pain and suffering my poor dog went through just because of this incompetent company.
They did not care about what happened to my dog. They are in it for the money, no matter what all of their fake advertisements say.
Product or Service Mentioned: Petco Grooming Service.
Monetary Loss: $650.