Customer service
Exchange, Refund and Cancellation Policy

Update by user Jun 12

Update CEO office deflects to Sedgwick for any responses or comments ... sent in response to denial and request for list of persons part of denial ....

met with little to no response....

again Petco hiding behind something else ..first trying to hide behind state view now hiding behind another company .... Shame shame....

Original review posted by user Apr 22

We brought our Shitzu in for grooming and left with a poorly groomed pet that was Stabbed in the Eye and Blinded. My wife walked in when she heard our little boy screaming in pain and when the groomers noticed her they attempted to block her view, and claim that he burst a blood vessel,

Our vet advised no Blood vessel was burst , negligently stabbed or poked in the eye with something sharp (possible scissors). Which resulted in the eye scarring and the loss of vision.

They did pay for the vet bills but when I requested coverage for pain and suffering for my little boy and possible future expenses i was Advised Pets are considered "personal property" and are not entitled to pain and suffering.

YOUR PETS are Property to PETCO not the loving cuddly family members.

Petco looks at them as a piece of furniture or another inanimate object not a living breathing creature...

This occured in the Titusville Florida Petco

Review about: Petco Dog Grooming Service.

Reason of review: Damaged or defective.

Preferred solution: Let the company propose a solution.

I didn't like: Groomers, I do not like petco.

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Emailed to petco got canned response .... then nothing ..... wow......


Hi there. Thank you for bringing this to our attention, can you please send your phone number, the store location and these details to PTPSupport@petco.com so we can look into this further? Your feedback is important to us and we appreciate the opportunity to make things right.

to Petco #1471800

gee I responded to petco and have heard nothing further..pretty bad customer service also.

to Marc r #1486074

Still no further word from Petco .....please reviewhttps://www.clickorlando.com/news/investigators/titusville-man-says-his-dog-stabbed-in-the-eye-during-recent-grooming-visit

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