I took my doggie to Petco for nail trimming and while I was there I asked about a bath and ear cleaning.I agreed to have her bathed and such.
I had to leave her because they had other dogs to bathe first. I was told that they would call me when she was ready. 20 minutes later I got a call from Petco, that my dog had an "accident" and was taken to the animal hospital. I met the assistant manager at the vet, who by the way was very nice and understanding, and I asked what had happened.
Lola had multiple scratches, lesions, scrapes, etc. he said she backed out off the groomers table. He also stated that there were 2 attendants with Lola at the time of the incident. Attached are the pictures.
Petco did pay for her treatment and agreed to pay for any and all follow up visits and treatments. My Lola is my 4 legged baby and I am very upset that after telling them that she is blind (It's in the paperwork I signed) they would not take precautions with her.
Looks like the put her on the table with a rope and left her there to fend for herself!THIS IS TOTALLY UNACCEPTABLE!
More Review Details
|Product or Service Quality|
What I liked
What I disliked
- Bad customer service
- Reason of review:
- Preferred solution:
- Let the company propose a solution
- Product or service
- Pet Grooming
- Review category
- Pet Stores
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