San Antonio, Texas
9 comments
Not resolved

I took my doggie to Petco for nail trimming and while I was there I asked about a bath and ear cleaning.I agreed to have her bathed and such.

I had to leave her because they had other dogs to bathe first. I was told that they would call me when she was ready. 20 minutes later I got a call from Petco, that my dog had an "accident" and was taken to the animal hospital. I met the assistant manager at the vet, who by the way was very nice and understanding, and I asked what had happened.

Lola had multiple scratches, lesions, scrapes, etc. he said she backed out off the groomers table. He also stated that there were 2 attendants with Lola at the time of the incident. Attached are the pictures.

Petco did pay for her treatment and agreed to pay for any and all follow up visits and treatments. My Lola is my 4 legged baby and I am very upset that after telling them that she is blind (It's in the paperwork I signed) they would not take precautions with her.

Looks like the put her on the table with a rope and left her there to fend for herself!THIS IS TOTALLY UNACCEPTABLE!

Review about: Pet Grooming.

I didn't like: Groom, Bad customer service.

Review #718250 is a subjective opinion of a user.

1.0
Customer service
Product or Service Quality
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Negligence / Not specified
Preferred solution Let the company propose a solution

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Janey89
#1113673

Accidents happen and if they handled the situation with respect, apologized and paid your vet bills I really don't understand what else you want from them..

Miamiannie
San Antonio, Texas, United States #1050618

Update:

Lola went to her vet this morning and the swelling has decreased, she got steroids pills that she has to take for a few days, but her wounds are doing much better. We have another vet visit at the end of the week.

Thanks for everyone's concern and prayers :)

Anonymous
#1049490

I will never buy anything from them again!!!

I'm so sorry for your baby

Miamiannie
to Anonymous San Antonio, Texas, United States #1049921

Thank you for taking the time to read and reply to my comment.

Anonymous
#1049423

Would still file a local police report for animal abuse. This is totally unacceptable.

Petco
#1049416

Hi there.Thank you for bringing this to our attention.

Please call our customer support at (888-824-7257) so we can look into this further.

Let us know if there's anything else we can do to help make things right.

Anonymous
to Petco #1049428

I know what you can do. Take care of your freaking animals.

Anonymous
#1049369

For a blind dog that had to be traumatizing for it.Total negligence on their part.

That is horrible.

I will never use them for sure.Prayers for Lola.

Miamiannie
to Anonymous San Antonio, Texas, United States #1049918

You are so kind. Thank you for your prayers.

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