I took my doggie to Petco for nail trimming and while I was there I asked about a bath and ear cleaning.I agreed to have her bathed and such.
I had to leave her because they had other dogs to bathe first. I was told that they would call me when she was ready. 20 minutes later I got a call from Petco, that my dog had an "accident" and was taken to the animal hospital. I met the assistant manager at the vet, who by the way was very nice and understanding, and I asked what had happened.
Lola had multiple scratches, lesions, scrapes, etc. he said she backed out off the groomers table. He also stated that there were 2 attendants with Lola at the time of the incident. Attached are the pictures.
Petco did pay for her treatment and agreed to pay for any and all follow up visits and treatments. My Lola is my 4 legged baby and I am very upset that after telling them that she is blind (It's in the paperwork I signed) they would not take precautions with her.
Looks like the put her on the table with a rope and left her there to fend for herself!THIS IS TOTALLY UNACCEPTABLE!
More Review Details
|Product or Service Quality|
What I liked
What I disliked
- Bad customer service
- Reason of review:
- Preferred solution:
- Let the company propose a solution
- Product or service
- Pet Grooming
- Review category
- Pet Stores
You May Also Like
- "Nice that Petco has helped some get service dogs, but my service dog Doggie was injured at a Petco and now cannot work. I have been left without a working..."
- "I visited the PetSmart store in Whitby, Ontario, Canada on the weekend of February 26, 2011 to purchase packets of Whiskas tender bites food for my newly adopted cat. So..."
- "I bought a puppy to become a Service Dog for 2500 Dollars plus 1500 for shipping,from MichlR Kennel, operated by Kelly Thorburn Canada, owned by Betty Michl in Oxnard,..."
- "Yesterday, I dropped my mother at the DFW Airport to take a flight on Etihad. From what I see, I find Etihad to be the most deceitful airline company ever...."
- "We took our dog to camp Bow Wow in San Antonio, TX Northwest while on vacation. When we returned, we picked him up and the card they gave us which..."
- "I purchased an NFL jersey on what looked like NFLshop.com from my phone. It seemed like a great deal on Black Friday and it was too good to be..."
- "Hello, my name Is David Gillis and my address is 42 peninsula place Dorchester Ma 02125. I placed an order on November 16, it's seem to have disappeared after a..."
- "Went to the mac store in the westfield at Stratford. When i got to the till the lady that served me was so rude loads of attiude and couldnt be..."
- "I went to nearby 7-11 at my area blk 641 I grab my stuff and waited for the casher to scan instead of coming to me straight he finish his..."