State: California Product: Petco Dog Grooming Service Clear all filters (0 of 58 reviews match)
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Took my dog in 12 days ago for her usual grooming and wash. About 5 days we started to notice that she was cough weird, sneezing constantly, and coughing like she was throwing up but nothing was coming out. I did research and she was showing signs of Kennel Cough. My...
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Petco
Petco

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to ...

1.1
Product
Petco Dog Grooming Service
I liked
  • Variety of goods for sale
I didn't like
  • No customer service skills
  • Cleanliness
  • Management
#1380361
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Resolved
As I enter the grooming she is grooming another dog. She asked me if I got her message. I told her I didn't get any and she went to check the number in the computer. I reminded her that I gave her the right phone number when she asked for it in the morning. Answer...
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Petco
Petco

This isn't the type of experience we want our customers to have. We'd like to look into this. Please contact our Customer Support at 1 888 824 7257 so that we can look into th...

1.0
Product
Petco Dog Grooming Service
#1216256
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I took my little dog to the Petco Novato grooming room to have her nails trimmed. I was with her, and emphasized that she needed to be carefully handled. She was placed on a filthy table, which was covered in dog hair and dirty residue that should have been cleaned...
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Petco
Petco

Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-7257) or send your contact information, these details and the store locati...

h.kitchener
h.kitchener

Complain to the manager. Tell him how your dog was abused and mistreated.

Product
Petco Dog Grooming Service
#906520
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Grooming Department did not Groomed my dog Booked a week ago, no courtesy call to cancel my appointment Refused to meet my dog needs, bad customer service, felt discriminated!.
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Petco
Petco

Hi there. Thank you for bringing this to our attention and we regret to hear about your unhappy experience with our grooming department. If you'd like to email us at PTPsuppor...

3.3
Product
Petco Dog Grooming Service
#855245
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