State: California Product: Petco Dog Grooming Service Clear all filters (6 of 79 reviews match)
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1.5
Details
My 1 year old dog takes medication for seizures which he had a few after being born. Since I adopted him 10 months ago, he only had 3 seizures during the night, the last one 4 - 5 months ago. The supervisor told me I needed a letter from my vet approving for my dog...
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2 comments
Petco
#1608751

Hi. Thank you for sharing your concern.

We follow very clear policies and procedures in our grooming salons to ensure safety for pets, accountability for our grooming teams, and both comfort and satisfaction for the pet parents who trust us with their pets.

Please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing from you.

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Review
#1417057 Review #1417057 is a subjective opinion of poster.
Service
Petco Dog Grooming Service
Cons
  • Grooming department
Reason of review
Total incompetence
Loss
$250
Preferred solution
Change business practices. Be serious and professional!
1.1
Details
Took my dog in 12 days ago for her usual grooming and wash. About 5 days we started to notice that she was cough weird, sneezing constantly, and coughing like she was throwing up but nothing was coming out. I did research and she was showing signs of Kennel Cough. My...
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1 comment
Petco
#1579376

Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention.

We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-7257) so that we can look into this further.

Review
#1380361 Review #1380361 is a subjective opinion of poster.
Service
Petco Dog Grooming Service
Pros
  • Variety of goods for sale
Cons
  • Cleanliness
  • No customer service skills
  • Management
Reason of review
Unsanitary place. Dog got Kennel cough at Glendale Petco Grooming
Preferred solution
Full refund

Petco in Santa Rosa, California - You killed Skip Eaton

Three years ago December 31, Joe and Cyndi Eaton left their 2 dogs for grooming. Your groomer left Skip on the table took a break and Skip hung. I was purchasing agent for a large rescue and I spent a lot of money at Petco. The way that you handled the death, necropsy and cremation was deplorable. You know the truth but would have required a non disclosure from the Eaton family. They mourn their preventable loss every day. I cannot do any business with you.
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Review
#1376613 Review #1376613 is a subjective opinion of poster.
Service
Petco Dog Grooming Service
Reason of review
Bad quality
Resolved
1.0
Details

Update by user Apr 21, 2018

Contacted customer service and spoke with a reprezentative.

Original review posted by user Mar 22, 2018

As I enter the grooming she is grooming another dog. She asked me if I got her message. I told her I didn't get any and she went to check the number in the computer. I reminded her that I gave her the right phone number when she asked for it in the morning. Answer...
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1 comment
Petco
#1450585

This isn't the type of experience we want our customers to have. We'd like to look into this. Please contact our Customer Support at 1 888 824 7257 so that we can look into this further.

Review
#1216256 Review #1216256 is a subjective opinion of poster.
Service
Petco Dog Grooming Service
Reason of review
Poor customer service
I took my little dog to the Petco Novato grooming room to have her nails trimmed. I was with her, and emphasized that she needed to be carefully handled. She was placed on a filthy table, which was covered in dog hair and dirty residue that should have been cleaned...
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2 comments
Petco
#1203261

Hi there. Thank you for bringing this to our attention.

Please call our customer support at (888-824-7257) or send your contact information, these details and the store location to ptpsupport@petco.com so that we can look into this further.

We look forward to hearing from you. In the meantime, we hope your dog's paw feels better soon.

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Review
#906520 Review #906520 is a subjective opinion of poster.
Service
Petco Dog Grooming Service
Reason of review
Bad quality
3.3
Details
Grooming Department did not Groomed my dog Booked a week ago, no courtesy call to cancel my appointment Refused to meet my dog needs, bad customer service, felt discriminated!.
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1 comment
Petco
#1165368

Hi there. Thank you for bringing this to our attention and we regret to hear about your unhappy experience with our grooming department.

If you'd like to email us at PTPsupport@petco.com with your contact information, including phone number, store location, and details regarding your experience, we'll be happy to have our team investigate. We look forward to hearing back from you.

Review
#855245 Review #855245 is a subjective opinion of poster.
Service
Petco Dog Grooming Service
Reason of review
Poor customer service

Contact Petco Customer Service

Mailing Address:
Petco Animal Supplies, Inc
10850 Via Frontera
San Diego, California 92127
United States
Phone:
(858) 453-7845
All Petco Contacts