Update by user Nov 18, 2012
I\'m finally not getting the error message. They did re-issue the rewards. Happy ending!
Original review posted by user Nov 17, 2012
We have had a Petco Pals Reward card for nearly 6 months. We shop there frequently and spend A LOT of money.
I have never been able to access my Pals Rewards. I got an email a few days ago saying we had nearly $40 in rewards to claim. I tried to log in, and it said it couldn't process my request at the time. It either says that, or says that it can't retrieve my rewards information.
I emailed customer service and he said I had EIGHT $5 rewards that are expired. I told him I have never been able to access them or use them, so he re-issued them. I STILL cannot access them and I am getting the feeling that I am getting ripped off big time!! You have to spend $100 to get a $5 reward and we have EIGHT expired ones and one or two unexpired ones.
We have spent nearly $1,000 at Petco since July and are not getting our earned rewards.
What a disappointment Petco! Unfortunately there is only one other pet store in our town!
Monetary Loss: $50.