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New Reviewer

Pet Food

I have spent over 125.00 last week on pet food they will not touch. I no longer have the bags as I dump it into pails Now I have to toss all of the food as well as money spent into the trash. I will never buy pet food from yall again It was bought online so that is where my receipts are
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2 comments
#2228421

Hi Jacque, thanks for reaching out. Please give us a call at 877-738-6742 to see if we can be of assistance. Thank you!

#2226481

Never purchasing food from y’all again

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ID
#3818067 Review #3818067 is a subjective opinion of poster.
Location
Barberton, Ohio
New Reviewer

Missing part of my order i ordered on-line

Ordered two cat scratcher cottages. Only on arrived. Box was marked one of two. The other was a gift.
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1 comment
#2210963

Hi Mary. We're sorry to hear your order arrived incomplete.

Please give us a call at 877-738-6742 so we can check on the status of your order. Thank you!

ID
#3757165 Review #3757165 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Deliver product or service ordered

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New Reviewer

Need immediate help with unsatisfactory grooming services

Petco - Need immediate help with unsatisfactory grooming services
Hello I made an appointment for my dog Mya on 7/7/22 at 4:00 p.m. at the Phoenix Metro Petco store number 100591 at 2784 West Peoria Ave Phoenix AZ 85029. The person scheduled for the grooming was Tiffany M. Long story short I paid for more than just a bath which was...
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1 comment
#2210401

Thank you for your comment, Lindsay. We recommend following up with the store leader directly for assistance, you can find the number at stores.petco.com. We hope to hear from you soon!

ID
#3745839 Review #3745839 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Petco Grooming Service
Pros
  • Its close to my house
Cons
  • Rip-off
  • Grooming
  • No customer service
Loss
$70
Preferred solution
Full refund

Petco killed my dog

Petco killed my dog
My dog die due to a serious infection call furunculosis. A deadly bacteria leading to sepsis. He was being groomed by bacterial tools ,shampoo,infected tools wher other dogs might be a carrier of this disease. The water also could have been infected with bacteria, the basin sink they used shaving blades not sanitized or change. The confirmation came out fro vet report and pathologist report

User's recommendation: Beaware that if your dog has a hot spot or a scratch your dog can get this infection.

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1 comment
#2210407

Hi there. Please email us at socialsupport@petco.com with more information, so we can have our team follow up with you directly.

Please be sure to include a link to this post for our reference. Thank you.

ID
#3745664 Review #3745664 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

My dog was hurt at the salon

Original review updated by user Jul 03, 2022
My dog was strangled while having a hair cut. He doesn't bark and can't swallow. I took him to the emergency room and they haven't helped him. All places are booked and no place to take him to get help. I haven't been sleeping because I am up with him. He needs someone who knows what he is doing urgently.
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2 comments
#2207925

Hi Ann. Thank you for your review.

We recommend reaching out to the store directly to speak with the store leader regarding your experience. You can find the number at stores.petco.com.

#2205367

We follow very clear policies and procedures in our grooming salons to ensure safety for pets, accountability for our grooming teams, and both comfort and satisfaction for the pet parents who trust us with their pets. At your earliest convenience, please call our customer support at ( 877-738-6742) so that we can look into this further.

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ID
#3727100 Review #3727100 is a subjective opinion of poster.
Loss
$5000
Preferred solution
Let the company propose a solution

Vet visit

Please call 281-818-**** I was not happy with my visiting do no feel tha my dog was taken care of. The vet tech did send to know what she was doing

User's recommendation: Just check it out.

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ID
#3723559 Review #3723559 is a subjective opinion of poster.
Location
Pearland, Texas

Vet visit

They call the day before Gingers appointment to let me know that she was up to date on her rabies and destimper shots and why was she coming in for I told them that she need her heart worm test and bodes really. The Tech tried to get a blood for heart worm test could not find

User's recommendation: Know your job.

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ID
#3722845 Review #3722845 is a subjective opinion of poster.
Location
Pearland, Texas
Pros
  • Help pets people
Cons
  • Need to know there job
Preferred solution
Apology
New Reviewer

I ordered prescription cat food on 6/20, but there is no tracking information yet.

Hi, June/20 (Monday) my daughter emailed my 3 cats 2 bags Royal cannin Feline Gastrointestinal Fiber Response 8.66lbs I ordered a prescription food and haven't received any tracking information yet. When will it arrive at my house? For reference, my family is using the Petco reward card together. My Petco pals rewards No 43699****. Thanks.
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ID
#3695861 Review #3695861 is a subjective opinion of poster.
Location
Elkins Park, Pennsylvania
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Worst customer service I have ever had.

I was supposed to get a free wash for my dog's 8th haircut. I called customer service first to find out where on the site it would be. They said they did not see them. 5 or 6 e-mails back and forth mainly with me yelling in text talk. My brother installed the app on my...
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ID
#3668360 Review #3668360 is a subjective opinion of poster.
Location
Round Lake Beach, Illinois
Loss
$45
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Dissatisfied with care @ Vetco Total Care @ local Petco and Hospital Manager

Dissatisfied with care @ Vetco Total Care @ local Petco and Hospital Manager
Dissatisfied with care @ Vetco Total Care @ local Petco and Hospital Manager
Dissatisfied with care @ Vetco Total Care @ local Petco and Hospital Manager
Update by user Jul 14, 2022

Contacted escalations dept NO LESS than 3 times and was assured after very lengthy conversations each time someone from store would "definitley reach out to me to discuss resoltuion" they never have .Also Petco customer service does not seem to know these in store...

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ID
#3667733 Review #3667733 is a subjective opinion of poster.
Location
Kinnelon, New Jersey
Preferred solution
Price reduction

LOST BILL OF LANDING (POD) second page

We lost the second page of BILL OF LADING 5/27/2022 (NUMBER 001280****0583652) Ship to: PETCO DC 396 Address: 930 HIGHWAY 124. Can you send me this document?
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ID
#3666018 Review #3666018 is a subjective opinion of poster.
Location
Poltava, Poltava Oblast

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Verified Reviewer
New Reviewer

Help choosing an item

On hold transferred twice Zero help Just trying to make a purchase Way too frustrating Now I cant send it because I didnt write enough Are you kidding me
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ID
#3648064 Review #3648064 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Preferred solution
Dog play yard

COURT

YOUR STORE IN WAREM MA COMPLANED ABOUT MY DOING WHAT YOU DO ADVERTIZING IN PARKING LOT THEY CALLED THE POLICE MY TRUCK WAS IMPOUNDED I RUN A DISASTER RECOVERY MISSION FOR CHILDERN OF DISASTER S SOMEONE IN YOUR WAREHAM STORE REPORTED DOUN2U TOO THE POLICE I AM FILEING GHARGES AT PETCO CHILDREN ARE VICTIMS THAT WE HELP RECOVER

User's recommendation: CONTACT us jcb226@***.com 508 273 ****.

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ID
#3633541 Review #3633541 is a subjective opinion of poster.
Location
The Bronx, New York
New Reviewer

Hung up on

Communication I wish to have a conversation with a person not a text chat xx xxxxxccxxxxcvctxyxgzxhmzgmxuxuchxhxhxhxhxjcjcjchxg hvjcjchcjvjvjcjcjchxhxhchxhxhxhxhchcuxuxhxhcjcjchxhcjcjcucucuxyxhcucucugicicivivhxhxfzdDSd hboitztxyvuvuucuuyxtxuicyxycuvuuxucucuucucufuucucucuxyxuxuxyxuviyxygiguchxyxydyrTfgivucycuvuvuvuvuvuvuvuvucycuvucyf

User's recommendation: No I’m not happy with it but I will try other wise I can go to Pet Smart.

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ID
#3623443 Review #3623443 is a subjective opinion of poster.
Location
Hayward, California
Preferred solution
Let the company propose a solution

Order Number 857054****8514

Placed order for medication on April 28th, called several times to see what the status was, and no one knows anything, please help

User's recommendation: Get it locally.

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ID
#3617809 Review #3617809 is a subjective opinion of poster.
Cons
  • Customer service is useless