Contact Information

Petco Phone Numbers

Toll-Free Number:

  • (888) 824-7257

Customer Service:

  • (513) 752-2243 Amelia, OH
  • (907) 277-3826 Anchorage, AK
  • (530) 745-9830 Auburn, CA
  • (512) 732-0472 Austin, TX
  • (512) 419-0311 Austin, TX
  • (918) 886-6224 Bartlesville, OK
  • (281) 427-4374 Baytown, TX
  • (817) 571-9882 Bedford, TX
  • (330) 758-0093 Boardman, OH
  • (561) 369-2186 Boynton Beach, FL
  • (718) 666-4019 Brooklyn, NY
  • (352) 597-8105 Brooksville, FL
  • (513) 321-3730 Cincinnati, OH
  • (352) 241-7640 Clermont, FL
  • (216) 635-1485 Cleveland, OH
  • (973) 472-3344 Clifton, NJ
  • (803) 223-0987 Columbia, SC
  • (859) 486-2094 Crescent Springs, KY
  • (937) 269-0092 Dayton, OH
  • (915) 771-7400 El Paso, TX
  • (915) 821-0945 El Paso, TX
  • (510) 594-9701 Emeryville, CA
  • (480) 836-8919 Fountain Hills, AZ
  • (859) 341-4000 Ft. Wright, KY
  • (864) 232-7340 Greenville, SC
  • (907) 586-5094 Juneau, AK
  • (803) 821-7006 Lexington, SC
  • (305) 412-0244 Miami, FL
  • (305) 252-4065 Miami, FL
  • (513) 248-8898 Milford, OH
  • (212) 593-7213 New York, NY
  • (212) 358-0692 New York, NY
  • (973) 776-9511 Newark, NJ
  • (949) 759-9520 Newport Beach, CA
  • (602) 840-9113 Phoenix, AZ
  • (602) 504-1202 Phoenix, AZ
  • (623) 580-5018 Phoenix, AZ
  • (408) 532-9030 San Jose, CA
  • (408) 269-2481 San Jose, CA
  • (864) 228-8192 Simpsonville, SC
  • (201) 426-9078 Teterboro, NJ
  • (419) 472-3810 Toledo, OH
  • (877) 738-6742 Toll Free
  • (973) 571-9800 Verona, NJ
  • (202) 370-2145 Washington, DC
  • (202) 332-0010 Washington, DC
  • (907) 631-5205 Wasilla, AK
  • (973) 325-5040 West Orange, NJ
  • (858) 453-7845
  • (858) 909-4665
  • (888) 824-7257

Promotional Egift Card Balance:

  • (888) 659-3464
  • (718) 796-0604
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Corporate Office Address:

Petco Animal Supplies, Inc
10850 Via Frontera
San Diego, California 92127
United States

Other Info:

Petco San Antonio Support Center:
654 Richland Hills Drive
San Antonio, Texas 78245

Petco.com orders can be returned by mail within 60 days to one of our warehouse/fulfillment centers:
Petco.com
257 Prospect Plains Road, Ste. B
Cranbury, NJ 08512

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Summary of Petco Customer Service Calls

5 TOTAL
CALLS
60% SUCCESSFUL
CONNECTIONS
06:13 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Petco to Ask about:

Other Question:

  • “Grooming experience”
  • “Angry threatening manager”
  • “Store complaint”

Petco Rating Stats

2.1 out of 5 stars
based on 356 reviews
See all 884 reviews

Rating trend

About

Petco Return Policy
Our return policy is simple – if you are not 100% satisfied with your purchase, you can return it to any of our Petco or Unleashed by Petco stores or to one of our petco.com warehouses.
Petco Delivery Policy
Shipping Charges & Times. Continental United States Standard (2 - 5 business days) 2nd Day (2 business days) Next Day (1 business day) Continental United States - P.O. Boxes, Alaska/Hawaii USPS Priority Mail (3 - 6 business days). APO/FPO, U.S. Territories* USPS Priority Mail (7 - 13 business days) Please note that selected items may not be shippable by USPS due to weight, size and dimension.
Petco Cancellation Policy
Modifying or Cancelling an Order.
Top Petco Services

Grooming Service, Customer Care, Manager

Top Petco Products

Website, Coupon, Account

Petco Pros and Cons

Pros: Product, Variety of goods for sale, Clean, Was ripped off, Only one pros close to home location

Cons: Customer service, How dog was handled, Treatment to pets, Rude employee, Manager was beyond inappropriate

Related Companies

Vetco Clinics, PetCoach, Doctors Foster and Smith, PupBox, Pet Insurance Quotes

Summary

Petco Animal Supplies, Inc. is a large pet specialty retailer. The company was founded in 1965. Its headquarters is based in San Diego, California, United States. Petco offers a broad range of products under the following categories: Dog, Cat, Fish, Small Animal, and Reptile. There are also supplies for birds. Petco provides pet services. They include: Positive Dog Training, Grooming, Vaccinations, and Pet Sitting. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal service. The company accepts returns for a full refund or exchange within 60 calendar days of the initial shipment date. Petco ships their merchandise via USPS carrier.

Petco reviews and complaints

Petco is ranked 49 out of 499 in Pet Stores category

Official Company Name

Petco Animal Supplies, Inc

Owner

James M. Myers

Motto/Slogan

Healthier Pets. Happier People. Better World.

Type of Business

Online, Offline

Area Served

USA

Payment Methods

VISAPayPalAmerican ExpressMasterCardDiscover

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Petco Stats

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