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Contact Petco Customer Service

How to Reach a Person at Petco

Verified Contact Information

Toll-Free Number:

  • 1-888-824-7257
    Petco Store and Pals Rewards Inquiries
Call Now
Send Message

Customer Service:

  • 1-907-277-3826
    Anchorage, AK
  • 1-530-745-9830
    Auburn, CA
  • 1-918-886-6224
    Bartlesville, OK
  • 1-330-758-0093
    Boardman, OH
  • 1-561-369-2186
    Boynton Beach, FL
  • 1-803-223-0987
    Columbia, SC
  • 1-859-341-4000
    Ft. Wright, KY
  • 1-212-358-0692
    New York, NY
  • 1-973-776-9511
    Newark, NJ
  • 1-858-453-7845
    Petco National Support Center
  • 1-602-840-9113
    Phoenix, AZ
  • 1-512-419-0311
    Texas
  • 1-877-738-6742
    Toll Free
  • 1-858-657-2035
    Vital Care Premier
  • 1-202-332-0010
    Washington, DC
  • 1-844-244-3649

Accounting/ Billing:

  • 1-858-784-3489
    Tax Exemption

Media:

  • 1-212-220-5000
    Advertising Inquiries
  • 1-858-909-4665
    Press Inquiries

Customer Service:

customerrelations@petco.com

Legal:

dmca@petco.com
DMCA Inquiries
privacy@petco.com
Privacy Inquiries
arbitration@petco.com
law@petco.com
sustainability@petco.com

Media:

petcoadworks@citrusad.com
Advertising Inquiries
petcoaffiliate@horizonmedia.com
Affiliates
pressinquiries@petco.com
Press Inquiries

Technical Support:

websiteinquiries@petco.com
websiteinquiry@petco.com
Copyright Infringement Inquiries

Petco Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Petco Phone Number
1 (888) 824-7257
Average Hold Time
00:01:06
Average Calls duration
5 minutes
Most Popular Petco Email Address
customerrelations@petco.com
Petco Live Agent Availability
29% of callers successfully reach a real person
Issue Resolution Rate
Low (20% reported full resolution)
View full overview

How to Contact Petco Customer Service?

Most Popular Number:

(888) 824-7257
Petco Store and Pals Rewards Inquiries
Total calls: 1 332 Issues resolved: 91 Last call: Jun 17, 2026

The Petco customer service number for general inquiries is 1-877-738-6742. The support assistants are available at this helpline daily between 4 a.m. and 10 p.m. PST. You can call this number for information about the company and its services. The customer care professionals will answer your questions about their products, prices, and special offers. You can also call this number for a qualified expert's consultation and assistance in choosing the right product for your pet.

The Petco phone number for Vital Care-related questions, reward status inquiries, and store feedback is 1-888-824-7257. You can learn more about the Care Premier program at 1-858-657-2035. For information about Pet Insurance, dial 1-844-244-3649.

The Petco corporate office address is Petco, 10850 Via Frontera, San Diego, CA 92127, United States. You can send official correspondence, notices, requests, and other documents to this office. You can also mail your concerns, complaints, and comments to this address for the customer service team to handle. If you have questions regarding data protection, send them to the Privacy Team at the corporate office.

If you need the Petco address of a specific store, you can visit their website and click the Pet Store Locator button at the bottom of the homepage or find the Location icon in the top left corner of the screen.

The Petco email address is customerrelations@petco.com. You can contact their customer care for product information, order status, delivery info, or store inquiries. You can also email support experts at this contact for consultation about veterinary diets and prescription pharmacy. If you experience difficulties accessing or navigating their website, you can report the issue and request assistance at websiteinquiries@petco.com. You can learn more about Sustainability and ESG by emailing company representatives at sustainability@petco.com. For details about their affiliate programs, write to PetcoAffiliate@horizonmedia.com. The data protection requests can be sent to privacy@petco.com.

You can reach the company's customer care representatives using the Petco chat feature on their website. Visit the Contact Us page and click the chat icon in the bottom right corner of the screen. Provide the required information and click Submit to initiate the conversation with the virtual assistant. The chatbot will help troubleshoot your issue and answer simple questions. You can also check your order status or store info via the chat. To get in touch with the live Petco customer service advisor, select the Connect to an Agent Option from the topic list. The live advisors are available daily from 4 a.m. to 10 p.m. PST.

You can contact the company's customer support online by visiting their website and logging into your Petco account. Find the Customer Service section in the bottom left corner of the homepage and click the Contact Us link. Scroll the page till you see the Email Customer Relations option. Select your inquiry topic and send a message to the customer service team with your questions or details of your issue.

To reach the Help Center representative faster, use the chat feature by clicking the icon in the bottom left corner of the Contact Us page. You can also check your point balance and load available Vital Care Rewards to your account.

PissedConsumer Club

Contact Information

Petco Website:

Petco Help Center:

Corporate Office Address:

Petco Animal Supplies, Inc.
10850 Via Frontera
San Diego, California 92127
United States

Other Info (opening hours):

Hours:

7 days a week: 5 am - 9 pm PST



Other Locations:

Petco San Antonio Support Center:

654 Richland Hills Drive

San Antonio, Texas 78245


860 Broadway

New York, NY 10003


317 Boardman Poland Rd,

Boardman, Ohio 44512


3090 Mountain View Dr Ste 180,

Anchorage, AK, 99501


1000 E. 41st Street

Suite 820

Austin, TX 78751


2635 Bell Rd,

Auburn, CA, 95603


3100 14th Street

Suite 124

Washington, DC 20010-2470


4535 East Thomas Road

Phoenix, AZ 85018


110 Percival Rd

Columbia, SC 29206


368 N Congress Ave,

Boynton Beach, FL, 33426


609 Broad Street,

Newark, New Jersey 07102


3459 Valley Plaza Pkwy,

Fort Wright, Kentucky 41017



Mailing Address:

Petco.com

257 Prospect Plains Road, Ste. B

Cranbury, NJ 08512

More contact details

Summary of Petco Customer Service Calls

1.5K TOTAL
CALLS
05:02 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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