Contact Petco Customer Service
Petco Phone Numbers and Emails
Toll-Free Number:
-
(888) 824-7257Petco Store and Pals Rewards Inquiries
Customer Service:
-
(907) 277-3826Anchorage, AK
-
(530) 745-9830Auburn, CA
-
(918) 886-6224Bartlesville, OK
Petco Emails:
Contact Information
Petco Website:
Petco Help Center:
Corporate Office Address:
Other Info (opening hours):
7 days a week: 5 am - 9 pm PST
Other Locations:
Petco San Antonio Support Center:
654 Richland Hills Drive
San Antonio, Texas 78245
860 Broadway
New York, NY 10003
317 Boardman Poland Rd,
Boardman, Ohio 44512
3090 Mountain View Dr Ste 180,
Anchorage, AK, 99501
1000 E. 41st Street
Suite 820
Austin, TX 78751
2635 Bell Rd,
Auburn, CA, 95603
3100 14th Street
Suite 124
Washington, DC 20010-2470
4535 East Thomas Road
Phoenix, AZ 85018
110 Percival Rd
Columbia, SC 29206
368 N Congress Ave,
Boynton Beach, FL, 33426
609 Broad Street,
Newark, New Jersey 07102
3459 Valley Plaza Pkwy,
Fort Wright, Kentucky 41017
Mailing Address:
Petco.com
257 Prospect Plains Road, Ste. B
Cranbury, NJ 08512
How Good is Petco's Customer Service?
Summary of Petco Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Petco?
Shipping and Delivery Question:
- “Need to order delivery for home”
- “Have not received my reimbursement check”
- “Delivery problem”
Product/ Service Question:
- “Our order for my recurrent dog food”
- “Food”
- “Received dog food not ordered”
Payments and Charges Question:
- “Make a payment”
- “Trying to pay my bill”
- “Over charged”
Account Question:
- “Merge accounts”
- “Problem with account”
- “Account update”
Request for Information Question:
- “Order status”
- “About an order”
- “Appointment”
Activation/ Cancellation Question:
- “I want to cancel my order”
- “Cancelacion De pedido”
- “Cancel pet policy”
Staff Question:
- “Your staff cut my dog”
- “Bad service with Vet MD visit”
- “Awful customer service”
Return/ Replace Question:
- “Employee threw out my receipt need to return an item”
- “I need to return an item”
- “Exchange”
Website/ Application Question:
- “Problem with application”
- “Aquarium I want to order online says out of stock can it come from a different area”
- “Can't get application to go through”
Refund Question:
- “Refund”
- “Get a refund on my credit card that didn't recieve”
- “Refund of training package”
Employment Question:
- “Employment”
- “W2”
- “Need W2”
Cards Question:
- “Credit card”
- “Gift card not received”
Other Question:
- “Rewards”
- “Online order”
- “When am I going to receive my pals $5”
About
, , , ,
Petco Animal Supplies, Inc. is a large pet specialty retailer. The company was founded in 1965. Its headquarters is based in San Diego, California, United States. Petco offers a broad range of products under the following categories: Dog, Cat, Fish, Small Animal, and Reptile. There are also supplies for birds. Petco provides pet services. They include: Positive Dog Training, Grooming, Vaccinations, and Pet Sitting. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal service. The company accepts returns for a full refund or exchange within 60 calendar days of the initial shipment date. Petco ships their merchandise via USPS carrier.
Petco is ranked 93 out of 524 in Pet Stores category
Petco Animal Supplies, Inc
James M. Myers
Healthier Pets. Happier People. Better World.
Online, Offline
USA
Compare Petco To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
