Contact Petco Customer Service
Petco Phone Numbers and Emails
Toll-Free Number:
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(888) 824-7257Petco Store and Pals Rewards Inquiries
Customer Service:
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(907) 277-3826Anchorage, AK
-
(530) 745-9830Auburn, CA
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(918) 886-6224Bartlesville, OK
Petco Emails:
Petco Contact Information
Petco Website:
Petco Help Center:
Corporate Office Address:
Other Info (opening hours):
7 days a week: 5 am - 9 pm PST
Other Locations:
Petco San Antonio Support Center:
654 Richland Hills Drive
San Antonio, Texas 78245
860 Broadway
New York, NY 10003
317 Boardman Poland Rd,
Boardman, Ohio 44512
3090 Mountain View Dr Ste 180,
Anchorage, AK, 99501
1000 E. 41st Street
Suite 820
Austin, TX 78751
2635 Bell Rd,
Auburn, CA, 95603
3100 14th Street
Suite 124
Washington, DC 20010-2470
4535 East Thomas Road
Phoenix, AZ 85018
110 Percival Rd
Columbia, SC 29206
368 N Congress Ave,
Boynton Beach, FL, 33426
609 Broad Street,
Newark, New Jersey 07102
3459 Valley Plaza Pkwy,
Fort Wright, Kentucky 41017
Mailing Address:
Petco.com
257 Prospect Plains Road, Ste. B
Cranbury, NJ 08512
Summary of Petco Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Petco Customer Service?
Shipping and Delivery Question:
- “Repeat delivery cancellation”
- “I placed an order over $75 and I did not get 20% off I got less than 20%”
- “Need them to get their *** off my trailer.”
Product/ Service Question:
- “Petco pals rewards stopped crediting bags of food purchased”
- “Dog food order”
- “I placed an order and would like the classic beige cat condo”
Account Question:
- “Can't get into my accounts”
- “I can't sign in for the pet o rewards”
- “Pet pals rewards account no t”
Staff Question:
- “Mini bad experience, grooming and manager and sales person”
- “Bad service with ver visit”
- “No staff available to service”
Return/ Replace Question:
- “Exchange”
- “Returning fish”
- “Return expired product”
Activation/ Cancellation Question:
- “They canceled my order without telling me”
- “Cancel online order”
- “I been canceled my subscription and you guys keep taking money out my card”
Payments and Charges Question:
- “Billing error”
- “Double charge”
- “Charge for something I did not order”
Request for Information Question:
- “Checking on job application”
- “About a damage bird cage”
- “Ask questions”
Website/ Application Question:
- “Can't get application to go through”
- “Your website SUCKS WASTED ONE HOUR OF MY TIME”
- “Site problem with an assessment”
Refund Question:
- “Refund”
- “Get a refund on my credit card that didn't recieve”
- “Refund of training package”
Employment Question:
- “W2”
- “Need W2”
- “To see if they are asking people to advertise for them & get paid while doing so..I have been accepted & I've been told there's a check for $800 coming for me to get my car wrapped..so Im just trying to see if this is legit”
Cards Question:
- “Gift card not received”
- “Credit card”
Other Question:
- “Haven't received my order”
- “Place an order”
- “Park city Utah”
About
Grooming Service, Customer Care, Manager
Website, Coupon, Aquarium Fish
Pros: Product, Variety of goods for sale, Location, Clean, Was ripped off
Cons: Bad customer service, Petco do not honor their garantees, How dog was handled, Customer service is useless, Treatment to pets
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Petco Animal Supplies, Inc. is a large pet specialty retailer. The company was founded in 1965. Its headquarters is based in San Diego, California, United States. Petco offers a broad range of products under the following categories: Dog, Cat, Fish, Small Animal, and Reptile. There are also supplies for birds. Petco provides pet services. They include: Positive Dog Training, Grooming, Vaccinations, and Pet Sitting. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal service. The company accepts returns for a full refund or exchange within 60 calendar days of the initial shipment date. Petco ships their merchandise via USPS carrier.
Petco is ranked 78 out of 479 in Pet Stores category
Petco Animal Supplies, Inc
James M. Myers
Healthier Pets. Happier People. Better World.
Online, Offline
USA
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