Petco Phone Numbers and Emails

Toll-Free Number:

  • (888) 824-7257
    Petco Store and Pals Rewards Inquiries

Customer Service:

  • (907) 277-3826
    Anchorage, AK
  • (530) 745-9830
    Auburn, CA
  • (918) 886-6224
    Bartlesville, OK
  • (330) 758-0093
    Boardman, OH
  • (561) 369-2186
    Boynton Beach, FL
  • (803) 223-0987
    Columbia, SC
  • (859) 341-4000
    Ft. Wright, KY
  • (212) 358-0692
    New York, NY
  • (973) 776-9511
    Newark, NJ
  • (858) 453-7845
    Petco National Support Center
  • (602) 840-9113
    Phoenix, AZ
  • (877) 738-6742
    Toll Free
  • (202) 332-0010
    Washington, DC

Accounting/ Billing:

  • (858) 784-3489
    Tax Exemption

Media:

  • (212) 220-5000
    Advertising Inquiries
  • (858) 909-4665
    Press Inquiries

Texas:

  • (512) 419-0311
    Austin, TX

Petco Emails:

Customer Service
Legal
Copyright Infringement Inquiries, DMCA Inquiries, Privacy Inquiries
Media
Advertising Inquiries, Affiliates, Press Inquiries
Technical Support
More phone numbers and emails Less phone numbers and emails

Petco Contact Information

Petco Website:

Petco Help Center:

Corporate Office Address:

Petco Animal Supplies, Inc.
10850 Via Frontera
San Diego, California 92127
United States

Other Info (opening hours):

Hours:

7 days a week: 5 am - 9 pm PST



Other Locations:

Petco San Antonio Support Center:

654 Richland Hills Drive

San Antonio, Texas 78245


860 Broadway

New York, NY 10003


317 Boardman Poland Rd,

Boardman, Ohio 44512


3090 Mountain View Dr Ste 180,

Anchorage, AK, 99501


1000 E. 41st Street

Suite 820

Austin, TX 78751


2635 Bell Rd,

Auburn, CA, 95603


3100 14th Street

Suite 124

Washington, DC 20010-2470


4535 East Thomas Road

Phoenix, AZ 85018


110 Percival Rd

Columbia, SC 29206


368 N Congress Ave,

Boynton Beach, FL, 33426


609 Broad Street,

Newark, New Jersey 07102


3459 Valley Plaza Pkwy,

Fort Wright, Kentucky 41017



Mailing Address:

Petco.com

257 Prospect Plains Road, Ste. B

Cranbury, NJ 08512

Customer Service Rating and Reviews

1.6 / 5
Poor
Lisa H Afs
Auto Ship
1.0

Just wanted someone who cares know that my auto delivery on Aug 20 never showed up. I called last week and was told by MaryJune M that she will reorder and delivery would be August 30th. Well it ...

Stephanie F Jik
Poor customer service
1.0

I prepaid for six puppy training classes at the 839 New York Ave
Huntington NY location. I was only able to attend three classes. I was notified the trainer quit and I was going to be contact...

Summary of Petco Customer Service Calls

415 TOTAL
CALLS
04:45 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Petco Customer Service?

Shipping and Delivery Question:

  • “Repeat delivery cancellation”
  • “I placed an order over $75 and I did not get 20% off I got less than 20%”
  • “Need them to get their *** off my trailer.”

Product/ Service Question:

  • “Petco pals rewards stopped crediting bags of food purchased”
  • “Dog food order”
  • “I placed an order and would like the classic beige cat condo”

Account Question:

  • “Can't get into my accounts”
  • “I can't sign in for the pet o rewards”
  • “Pet pals rewards account no t”

Staff Question:

  • “Mini bad experience, grooming and manager and sales person”
  • “Bad service with ver visit”
  • “No staff available to service”

Return/ Replace Question:

  • “Exchange”
  • “Returning fish”
  • “Return expired product”

Activation/ Cancellation Question:

  • “They canceled my order without telling me”
  • “Cancel online order”
  • “I been canceled my subscription and you guys keep taking money out my card”

Payments and Charges Question:

  • “Billing error”
  • “Double charge”
  • “Charge for something I did not order”

Request for Information Question:

  • “Checking on job application”
  • “About a damage bird cage”
  • “Ask questions”

Website/ Application Question:

  • “Can't get application to go through”
  • “Your website SUCKS WASTED ONE HOUR OF MY TIME”
  • “Site problem with an assessment”

Refund Question:

  • “Refund”
  • “Get a refund on my credit card that didn't recieve”
  • “Refund of training package”

Employment Question:

  • “W2”
  • “Need W2”
  • “To see if they are asking people to advertise for them & get paid while doing so..I have been accepted & I've been told there's a check for $800 coming for me to get my car wrapped..so Im just trying to see if this is legit”

Cards Question:

  • “Gift card not received”
  • “Credit card”

Other Question:

  • “Haven't received my order”
  • “Place an order”
  • “Park city Utah”

About

Petco Return Policy
Our return policy is simple – if you are not 100% satisfied with your purchase, you can return it to any of our Petco or Unleashed by Petco stores or to one of our petco.com warehouses.
To read more: https://www.petco.com/returns
Petco Delivery Policy
Shipping Charges & Times. Continental United States Standard (2 - 5 business days) 2nd Day (2 business days) Next Day (1 business day) Continental United States - P.O. Boxes, Alaska/Hawaii USPS Priority Mail (3 - 6 business days). APO/FPO, U.S. Territories* USPS Priority Mail (7 - 13 business days) Please note that selected items may not be shippable by USPS due to weight, size and dimension.
To read more: https://www.petco.com/content/petco/PetcoStore/en_US/pet-services/help/help-shipping.html
Petco Cancellation Policy
Modifying or Cancelling an Order.
To read more: https://www.petco.com/content/petco/PetcoStore/en_US/pet-services/help/help-ordering.html
Petco Reward Programs
Pals Rewards.
To read more: https://www.petco.com/content/petco/PetcoStore/en_US/pet-services/help/help-pals-rewards.html
Top Petco Services

Grooming Service, Customer Care, Manager

Top Petco Products

Website, Coupon, Aquarium Fish

Petco Pros and Cons

Pros: Product, Variety of goods for sale, Location, Clean, Was ripped off

Cons: Bad customer service, Petco do not honor their garantees, How dog was handled, Customer service is useless, Treatment to pets

Related Companies

Grupo Gigante, Panda Express, Office Depot, Radio Shack, Shake Shack

Summary

Petco Animal Supplies, Inc. is a large pet specialty retailer. The company was founded in 1965. Its headquarters is based in San Diego, California, United States. Petco offers a broad range of products under the following categories: Dog, Cat, Fish, Small Animal, and Reptile. There are also supplies for birds. Petco provides pet services. They include: Positive Dog Training, Grooming, Vaccinations, and Pet Sitting. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal service. The company accepts returns for a full refund or exchange within 60 calendar days of the initial shipment date. Petco ships their merchandise via USPS carrier.

Petco reviews and complaints

Petco is ranked 78 out of 479 in Pet Stores category

Official Company Name

Petco Animal Supplies, Inc

Owner

James M. Myers

Motto/Slogan

Healthier Pets. Happier People. Better World.

Type of Business

Online, Offline

Area Served

USA

Payment Methods

VISAPayPalAmerican ExpressMasterCardDiscover

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