Petco Phone Numbers and Emails

Toll-Free Number:

  • (888) 824-7257
    Petco Store and Pals Rewards Inquiries
Send Message

Customer Service:

  • (907) 277-3826
    Anchorage, AK
  • (530) 745-9830
    Auburn, CA
  • (918) 886-6224
    Bartlesville, OK
  • (330) 758-0093
    Boardman, OH
  • (561) 369-2186
    Boynton Beach, FL
  • (803) 223-0987
    Columbia, SC
  • (859) 341-4000
    Ft. Wright, KY
  • (212) 358-0692
    New York, NY
  • (973) 776-9511
    Newark, NJ
  • (858) 453-7845
    Petco National Support Center
  • (602) 840-9113
    Phoenix, AZ
  • (877) 738-6742
    Toll Free
  • (202) 332-0010
    Washington, DC

Accounting/ Billing:

  • (858) 784-3489
    Tax Exemption

Media:

  • (212) 220-5000
    Advertising Inquiries
  • (858) 909-4665
    Press Inquiries

Texas:

  • (512) 419-0311
    Austin, TX

Petco Emails:

Customer Service
Legal
Copyright Infringement Inquiries, DMCA Inquiries, Privacy Inquiries
Media
Advertising Inquiries, Affiliates, Press Inquiries
Technical Support
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

Petco Website:

Petco Help Center:

Corporate Office Address:

Petco Animal Supplies, Inc.
10850 Via Frontera
San Diego, California 92127
United States

Other Info (opening hours):

Hours:

7 days a week: 5 am - 9 pm PST



Other Locations:

Petco San Antonio Support Center:

654 Richland Hills Drive

San Antonio, Texas 78245


860 Broadway

New York, NY 10003


317 Boardman Poland Rd,

Boardman, Ohio 44512


3090 Mountain View Dr Ste 180,

Anchorage, AK, 99501


1000 E. 41st Street

Suite 820

Austin, TX 78751


2635 Bell Rd,

Auburn, CA, 95603


3100 14th Street

Suite 124

Washington, DC 20010-2470


4535 East Thomas Road

Phoenix, AZ 85018


110 Percival Rd

Columbia, SC 29206


368 N Congress Ave,

Boynton Beach, FL, 33426


609 Broad Street,

Newark, New Jersey 07102


3459 Valley Plaza Pkwy,

Fort Wright, Kentucky 41017



Mailing Address:

Petco.com

257 Prospect Plains Road, Ste. B

Cranbury, NJ 08512

Petco Customer Service Reviews

1.6 / 5
Poor
Pissedconsumer4275516
Rewards

I was told that it would take an hour for my two accounts to be merged. Its been 24 hours in my account still does not show the correct amount of bags...

Read full review
Victoria P Wrt
Pals reward

Very helpful and very friendly. Was able to fix my issue in a timely manner.could not have received better customer service.

Read full review

Summary of Petco Customer Service Calls

538 TOTAL
CALLS
04:45 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Petco?

Shipping and Delivery Question:

  • “Delivery options”
  • “Need to order delivery for home”
  • “Can't get the discount your offering”

Product/ Service Question:

  • “Received dog food not ordered”
  • “App not working, cant access free 8th bag of food”
  • “Damaged product”

Account Question:

  • “Update my account”
  • “Can't get into my accounts”
  • “Frozen Account”

Payments and Charges Question:

  • “Not giving discount”
  • “Charged twice on fish tank”
  • “Billling”

Staff Question:

  • “Awful customer service”
  • “The customer service that I got from the grooming department in Skokie was unbelievable”
  • “Mini bad experience, grooming and manager and sales person”

Activation/ Cancellation Question:

  • “Cancel membership”
  • “Cancel online order”
  • “Quiero cancelar supuestamente para descuentos y me cobran 21 cada mes y ya no quiero xq no tengo dinero ayudeme por favor”

Request for Information Question:

  • “Question about vetrmycin”
  • Request
  • “To find out when the Ionia, Michigan location opens.”

Return/ Replace Question:

  • “I need to return an item”
  • “Exchange”
  • “Returning fish”

Website/ Application Question:

  • “Aquarium I want to order online says out of stock can it come from a different area”
  • “Can't get application to go through”
  • “Your website SUCKS WASTED ONE HOUR OF MY TIME”

Refund Question:

  • “Refund”
  • “Get a refund on my credit card that didn't recieve”
  • “Refund of training package”

Employment Question:

  • “Employment”
  • “W2”
  • “Need W2”

Cards Question:

  • “Gift card not received”
  • “Credit card”

Other Question:

  • “Item availability”
  • “Rewards”
  • Sent me a repeat order

About

Related Companies

Grupo Gigante, Office Depot, Radio Shack, Shake Shack, The Home Store

Summary

Petco Animal Supplies, Inc. is a large pet specialty retailer. The company was founded in 1965. Its headquarters is based in San Diego, California, United States. Petco offers a broad range of products under the following categories: Dog, Cat, Fish, Small Animal, and Reptile. There are also supplies for birds. Petco provides pet services. They include: Positive Dog Training, Grooming, Vaccinations, and Pet Sitting. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal service. The company accepts returns for a full refund or exchange within 60 calendar days of the initial shipment date. Petco ships their merchandise via USPS carrier.

Petco reviews and complaints

Petco is ranked 90 out of 506 in Pet Stores category

Official Company Name

Petco Animal Supplies, Inc

Owner

James M. Myers

Motto/Slogan

Healthier Pets. Happier People. Better World.

Type of Business

Online, Offline

Area Served

USA

Payment Methods

VISAPayPalAmerican ExpressMasterCardDiscover

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