Contact Petco Customer Service
Petco Phone Numbers and Emails
Toll-Free Number:
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(888) 824-7257Petco Store and Pals Rewards Inquiries
Customer Service:
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(907) 277-3826Anchorage, AK
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(530) 745-9830Auburn, CA
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(918) 886-6224Bartlesville, OK
Petco Emails:
Contact Information
Petco Website:
Petco Help Center:
Corporate Office Address:
Other Info (opening hours):
7 days a week: 5 am - 9 pm PST
Other Locations:
Petco San Antonio Support Center:
654 Richland Hills Drive
San Antonio, Texas 78245
860 Broadway
New York, NY 10003
317 Boardman Poland Rd,
Boardman, Ohio 44512
3090 Mountain View Dr Ste 180,
Anchorage, AK, 99501
1000 E. 41st Street
Suite 820
Austin, TX 78751
2635 Bell Rd,
Auburn, CA, 95603
3100 14th Street
Suite 124
Washington, DC 20010-2470
4535 East Thomas Road
Phoenix, AZ 85018
110 Percival Rd
Columbia, SC 29206
368 N Congress Ave,
Boynton Beach, FL, 33426
609 Broad Street,
Newark, New Jersey 07102
3459 Valley Plaza Pkwy,
Fort Wright, Kentucky 41017
Mailing Address:
Petco.com
257 Prospect Plains Road, Ste. B
Cranbury, NJ 08512
Summary of Petco Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Petco?
Shipping and Delivery Question:
- “Delivery options”
- “Need to order delivery for home”
- “Can't get the discount your offering”
Product/ Service Question:
- “Received dog food not ordered”
- “App not working, cant access free 8th bag of food”
- “Damaged product”
Account Question:
- “Update my account”
- “Can't get into my accounts”
- “Frozen Account”
Payments and Charges Question:
- “Not giving discount”
- “Charged twice on fish tank”
- “Billling”
Staff Question:
- “Awful customer service”
- “The customer service that I got from the grooming department in Skokie was unbelievable”
- “Mini bad experience, grooming and manager and sales person”
Activation/ Cancellation Question:
- “Cancel membership”
- “Cancel online order”
- “Quiero cancelar supuestamente para descuentos y me cobran 21 cada mes y ya no quiero xq no tengo dinero ayudeme por favor”
Request for Information Question:
- “Question about vetrmycin”
- Request
- “To find out when the Ionia, Michigan location opens.”
Return/ Replace Question:
- “I need to return an item”
- “Exchange”
- “Returning fish”
Website/ Application Question:
- “Aquarium I want to order online says out of stock can it come from a different area”
- “Can't get application to go through”
- “Your website SUCKS WASTED ONE HOUR OF MY TIME”
Refund Question:
- “Refund”
- “Get a refund on my credit card that didn't recieve”
- “Refund of training package”
Employment Question:
- “Employment”
- “W2”
- “Need W2”
Cards Question:
- “Gift card not received”
- “Credit card”
Other Question:
- “Item availability”
- “Rewards”
- Sent me a repeat order
About
, , , ,
Petco Animal Supplies, Inc. is a large pet specialty retailer. The company was founded in 1965. Its headquarters is based in San Diego, California, United States. Petco offers a broad range of products under the following categories: Dog, Cat, Fish, Small Animal, and Reptile. There are also supplies for birds. Petco provides pet services. They include: Positive Dog Training, Grooming, Vaccinations, and Pet Sitting. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal service. The company accepts returns for a full refund or exchange within 60 calendar days of the initial shipment date. Petco ships their merchandise via USPS carrier.
Petco is ranked 90 out of 506 in Pet Stores category
Petco Animal Supplies, Inc
James M. Myers
Healthier Pets. Happier People. Better World.
Online, Offline
USA
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