Petco Phone Numbers and Emails

Toll-Free Number:

  • (888) 824-7257
    Petco Store and Pals Rewards Inquiries
Send Message

Customer Service:

  • (907) 277-3826
    Anchorage, AK
  • (530) 745-9830
    Auburn, CA
  • (918) 886-6224
    Bartlesville, OK
  • (330) 758-0093
    Boardman, OH
  • (561) 369-2186
    Boynton Beach, FL
  • (803) 223-0987
    Columbia, SC
  • (859) 341-4000
    Ft. Wright, KY
  • (212) 358-0692
    New York, NY
  • (973) 776-9511
    Newark, NJ
  • (858) 453-7845
    Petco National Support Center
  • (602) 840-9113
    Phoenix, AZ
  • (877) 738-6742
    Toll Free
  • (202) 332-0010
    Washington, DC

Accounting/ Billing:

  • (858) 784-3489
    Tax Exemption


  • (212) 220-5000
    Advertising Inquiries
  • (858) 909-4665
    Press Inquiries


  • (512) 419-0311
    Austin, TX

Petco Emails:

Customer Service
Copyright Infringement Inquiries, DMCA Inquiries, Privacy Inquiries
Advertising Inquiries, Affiliates, Press Inquiries
Technical Support
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

Petco Website:

Petco Help Center:

Corporate Office Address:

Petco Animal Supplies, Inc.
10850 Via Frontera
San Diego, California 92127
United States

Other Info (opening hours):


7 days a week: 5 am - 9 pm PST

Other Locations:

Petco San Antonio Support Center:

654 Richland Hills Drive

San Antonio, Texas 78245

860 Broadway

New York, NY 10003

317 Boardman Poland Rd,

Boardman, Ohio 44512

3090 Mountain View Dr Ste 180,

Anchorage, AK, 99501

1000 E. 41st Street

Suite 820

Austin, TX 78751

2635 Bell Rd,

Auburn, CA, 95603

3100 14th Street

Suite 124

Washington, DC 20010-2470

4535 East Thomas Road

Phoenix, AZ 85018

110 Percival Rd

Columbia, SC 29206

368 N Congress Ave,

Boynton Beach, FL, 33426

609 Broad Street,

Newark, New Jersey 07102

3459 Valley Plaza Pkwy,

Fort Wright, Kentucky 41017

Mailing Address:

257 Prospect Plains Road, Ste. B

Cranbury, NJ 08512

Petco Customer Service Reviews

1.6 / 5
Jalyn Mwf
Damaged product

Auto ship product was found on our porch with a large hole in the dog food bag. Customer service rep was very helpful and is replacing and reshooting the...

Read full review
Michelle M Stg
Refusal to fulfill my pets prescription issued by a Petco/Vetco vet

On 3/21/23 I took my dog Fergus, to Unleashed at Petco 11615 S Sam Houston Pkwy E Houston, Tx 77089 for his wellness check up, heartworm test, and rabies...

Read full review

How Good is Petco's Customer Service?

Delfino Qfo
Delfino Qfo
Feels Satisfied | May 06, 2023

It was good

Read full quote
Garvey Iua
Garvey Iua
Feels Disappointed | Apr 08, 2023

I was over charged twice. I paid at least $50 extra. They gave a $5 credit. I thought they could have offered more.

Read full quote
Kord Cnv
Kord Cnv
Feels Satisfied | Jan 03, 2023

Very helpful

Read full quote
Mikaella Nbg
Mikaella Nbg
Feels Disappointed | Oct 13, 2022

They couldnt continue suppling science diet canned cat food 1-6 year old indoor cat so i went to chewy. They never closed out the dry subscription or as i am finding out the canned subscription. My cat hast to eat so i am going to find a placed to buy simple as that

Read full quote
Shonette Vix
Shonette Vix
Feels Satisfied | Oct 07, 2022

Good concerned

Read full quote

Summary of Petco Customer Service Calls

04:45 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Petco?

Shipping and Delivery Question:

  • “Need to order delivery for home”
  • “Have not received my reimbursement check”
  • “Delivery problem”

Product/ Service Question:

  • “Our order for my recurrent dog food”
  • “Food”
  • “Received dog food not ordered”

Payments and Charges Question:

  • “Make a payment”
  • “Trying to pay my bill”
  • “Over charged”

Account Question:

  • “Merge accounts”
  • “Problem with account”
  • “Account update”

Request for Information Question:

  • “Order status”
  • “About an order”
  • “Appointment”

Activation/ Cancellation Question:

  • “I want to cancel my order”
  • “Cancelacion De pedido”
  • “Cancel pet policy”

Staff Question:

  • “Your staff cut my dog”
  • “Bad service with Vet MD visit”
  • “Awful customer service”

Return/ Replace Question:

  • “Employee threw out my receipt need to return an item”
  • “I need to return an item”
  • “Exchange”

Website/ Application Question:

  • “Problem with application”
  • “Aquarium I want to order online says out of stock can it come from a different area”
  • “Can't get application to go through”

Refund Question:

  • “Refund”
  • “Get a refund on my credit card that didn't recieve”
  • “Refund of training package”

Employment Question:

  • “Employment”
  • “W2”
  • “Need W2”

Cards Question:

  • “Credit card”
  • “Gift card not received”

Other Question:

  • “Rewards”
  • “Online order”
  • “When am I going to receive my pals $5”


Related Companies

Grupo Gigante, Office Depot, Radio Shack, Shake Shack, RadioShack Egypt


Petco Animal Supplies, Inc. is a large pet specialty retailer. The company was founded in 1965. Its headquarters is based in San Diego, California, United States. Petco offers a broad range of products under the following categories: Dog, Cat, Fish, Small Animal, and Reptile. There are also supplies for birds. Petco provides pet services. They include: Positive Dog Training, Grooming, Vaccinations, and Pet Sitting. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal service. The company accepts returns for a full refund or exchange within 60 calendar days of the initial shipment date. Petco ships their merchandise via USPS carrier.

Petco reviews and complaints

Petco is ranked 93 out of 524 in Pet Stores category

Official Company Name

Petco Animal Supplies, Inc


James M. Myers


Healthier Pets. Happier People. Better World.

Type of Business

Online, Offline

Area Served


Payment Methods

VISAPayPalAmerican ExpressMasterCardDiscover

Compare Petco To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

1557 reviews
631 reviews
Pet Supplies Plus
182 reviews
Write a review
Do you have something to say about Petco? What happened? What can we help you with?
Submit review Don't show this popup