Olympia, Washington
12 comments

About a month ago I followed a friends advice and brought my Pomeranian in to Debbie to be groomed at PETCO in Olympia, WA. We ended up picking him up from the Steamboat Island Animal Hospital because she cut the tip of his tail off during grooming.

She lied saying it was only a tiny piece. The vet tech got the piece out of the trash and it was a half inch! He ended up having surgery to have it fixed. This was very traumatic to the little guy.

I hope no one else has to suffer under this groomers malpractice and neglect again. They have not returned our calls.

I'm assuming the vet bill was paid. This was a horrible experience and will never step foot into that store again.

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Product or Service Mentioned: Petco Grooming Service.

Monetary Loss: $50.

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Anonymous
#366943

Accidents do happen. 18 yrs of grooming.

I do not know how anyone can cut off a part of a dogs tail. that is just a groomer who is not trained well. the job is not easy but if you do not have the patients to deal with it find a different job. As for the groomers at petco being trashy and that they have no guidelines.

that is incorrect. I have worked in private salones and for petco and as a company they have very strick rules. Do not hold all groomers in the same light as the ones trying to place blame on how hard the job is or that poms are hard to do and are injured all the time! I have never injured a pom and love to groom them because the coat is so beautifull.

If a employee dose not follow policy they should be fired or reschooled in how to deal with dogs who are not accustomed to being groomed.

Accidents happen, no groomer wants to send a dog tothe vet or see it injured. you are a groomer because you love animals and like helping people keep them healthy and beautifull.

Anonymous
#366524

I work at a Banfield (which is inside Petsmart, not Petco) and about once a week the groomers come through our door with an injury for us to look at. We can constantly hear the groomers SCREAMING at the dogs to "shut up" or "NO!!!." Dogs shouldn't be yelled at, it makes them more fearful.

I've seen everything from clipper burn to pieces of ears cut off. I understand that accidents happen, but they shouldn't happen that frequently.

Anyway, that's just my particular location. Just thought I'd share.

Anonymous
#1258685
@Banfield employee

what is your location. the groomer at PetSmart on Laguna just ripped the tip of my dogs tail off.

Yes ripped!! she said she was brushing a matt out of her hair and her tail came off (leaving my babies bone exposed). What a horrific experience my baby went through. she is still being treated.

I was told that Michelle may have had a bad day and didn't mean to hurt her. She is still not the same. When I take her in to have her tail looked at and rewrapped -- I see Michelle there working like nothing ever happened. Meanwhile my baby is still suffering and I am still crying.

they need to hire someone to stand guard in the back. I asked to see the video and they refused as they are investigation the incident.

if you've ever had a bad experience at the groomer email me lizloya@aol.com. thank you

Arie
#365135

:grin

This is hilarious.

Anonymous
#365128

Just call him "Stubs"

This is hilarious :grin

Anonymous
#365122

i am a groomer of 5 yrs and i cut the end of a malteses tail today oh i felt so aweful it was only about 2mm but man it bled so much i took the poor dog to the vet and paid for treatment and appoligised a million times to the owner and she was very understanding. i still feel so aweful about doing it its only my second accident in 5yrs but thats no excuse.

Everyone makes mistakes, but our job is not easy and you need alot of patience but i wouldnt be doing anything else i love my job and my animals.

Sorry little milo i will bring you a nice juicy bone next time i see you. :)

Anonymous
#324363

:cry

Anonymous
#203769

Anyone else hate the Jennys? I think Jenny #1 is trashy and Jenny #2 is an incompetent retard herself.

They suck. Thats all

Anonymous
#176162

i'm a groomer and i feel bad for your little dog, however it is hard to imagine that the groomer cut the tip of your pom's tail off if you've never groomed a dog before. Pom's are very hard to keep still on the table and are one of the most injured in my experience.

it's sad when ever a pet gets hurt and the groomer most likely felt awful,groomers are not all in it for the money and especially not at petco where they only get 50% commision. hopr your guy is well....

Anonymous
#161552

jenny #1- if you're overworked and underpaid, then go get a different *** job. second, how do you know this groomer wasn't just an incompetent retard?

Anonymous
#155120

I wish for once people would understand how hard our job is and that accidents do happen. Bring your child to the barber and have him jump around onthe chair and see how perfect the haircut comes out.

Noone ever understands. Maybe you should "shadow" a groomer for a day, and get a first hand view on it all. you might not be so mad afterall. I will admit petco hires trashy groomers and has no guidelines, but i once worked there too.

And i am a nice person, love my job, but in fact have nicked and even cut a dog before. It was an accident, and it sucks. Don't be so quick to judge.

we are overworked, underpaid, and never appreciated. Maybe there not all great people, but what i can tell you is that as trashy or rude as they are....noone ever wants to purposely cut a dog!!!

Anonymous
#1258693
@jenny

the groomer at PetSmart on Laguna just ripped the tip of my dogs tail off. Yes ripped!!

she said she was brushing a matt out of her hair and her tail came off (leaving my babies bone exposed). What a horrific experience my baby went through. she is still being treated. I was told that Michelle may have had a bad day and didn't mean to hurt her.

She is still not the same. When I take her in to have her tail looked at and rewrapped -- I see Michelle there working like nothing ever happened. Meanwhile my baby is still suffering and I am still crying. they need to hire someone to stand guard in the back.

I asked to see the video and they refused as they are investigation the incident.

if you've ever had a bad experience at the groomer email me lizloya@aol.com. thank you