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Received a gift card from our wonderful dog sitter as a Christmas present for our pups...with holidays, moving to new home, etc., did not use until just this week. Imagine our horrified surprise when we go to use our card and find out that Petco had their grubby hands in our "gift" and were taking money out every month of inactive use.

This was NOT on the gift card nor the card holder it came in. My pet sitter was unaware as well. What a scam! Terrible company policy.

I can tell you I will never use them again.

And I will be sure to tell everyone I know about it. Petsmart and PetValu will now be our choice for pet supplies.

Product or Service Mentioned: Petco Gift Card.

Reason of review: Problems with payment.

Company wrote 0 public responses to the review from Jul 01, 2017.
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San Diego, California, United States #1346204

Hi there. Thank you for sharing your concern and we apologize about this experience. We suggest calling our Customer Support at 1 (888) 824-PALS (7257) for further assistance.

to Petco #1346996

& be put oh hold for how long?

& be unable to do anything?

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