I needed to buy food for my cats, and on the way back from the hospital after an accident I stopped at Petco in Sunnyvale CA, as I was told to stay in bed for at least 1 week. I had a broken left wrist (in a cast) my hospital bracelet, a wrapped right knee and a brace on my left foot (sprained).
I could not get anyone to help me more of the cat food I needed - the cashier kept waiting on other people while I was standing there with my cane. The female manager said the staff was busy helping other customer, but the store was almost empty. I also could not get help loading my purchases after I paid for the little I found, because the manager insisted on waiting on the person in line behind me instead of helping me. I told her I was parked in front of the store, but it made no difference. It is clear she was going to wait until there was no one else in the store before waiting on me. W
I was angry and left, and immediately on the sidewalk other people who obviously could see I needed help helped me. Complete strangers. Petco could not be bothered.
If you have any kind of a disability, stay away from Petco. They obviously do not want to help.
Product or Service Mentioned: Petco Cashier.
Reason of review: EXTREME INSENSITIVITY.
Preferred solution: Nothing from them, just warning other people..