Had apt at 12:30 PM. Was told that they needed 4 hours.
I said should I come back. She said no I'll take your dog and he will be fine. I come back at 2:30 to check on him. He is locked in a small cage and he was panting like he was having a major anxiety attack.
Nobody paid any attention. I then see the groomer open his gate, aggressively grab his choke leash that they put on him, drag him out of the cage and over to the shower. He was scared to be treated this way and he was resisting. She pulled harder.
I knocked on the window and said STOP! I want my dog right now! She looked at me with surprise and with no care in the world just gave the dog back to me. If you love your dog like one of your kids, DO NOT groom at Petco.
They overbook appointments, they do not clean after each dog, they have no empathy for the dogs and how they feel. Never ever every again.
Product or Service Mentioned: Petco Dog Grooming Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Abusive to my dog.