Went to Petco on Hwy 6 south Houston Tx I've gone there numerous times and never had a problem but today a new groomer was there I told her I only wanted him shaped up and not shaved to where you can see his pink skin they did the exact opposite his privates was cut,piece of his ear cut off l can't observe cause he won't let me touch him, his hair was uneven a lot of hair was left in places.They lied and said they called me when they didn't he went at 1pm and left at 6pm I think they was waiting till it stopped bleeding before I come.
When I got there the manager and groomer were talking in the back room they saw me and panicked like they was trying to get their story together then after finally coming out they tried to tell me they didn't finish his cut because she cut his ear.
Don't the body get cut then the head so thats a lie then the manager was unsympathetic she looked at me while I was crying with no compassion she wasn't going to fix the problem until I told her I was calling the 1-800 # look at the pics everyone!I will NEVER go back there.......
More Review Details
|Discounts and Special Offers|
What I liked
What I disliked
- How my dog was handled
- Reason of review:
- Poor customer service
- Preferred solution:
- Let the company propose a solution
- Product or service
- Pet Grooming
- Review category
- Animal Services
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