i brought my Yorkie and my Jack Russell in around 2 o'clock today to be groomed...since i left my cellphone at home and since they usually get finished within 2 hours, i stuck around and waited.....while i waited, i went into Subway to get some food....in walked in my groomer....i asked her about my dogs and she said they were drying (why dont they take their lunch breaks in between clients?) i went back it was 5 o'clock when i demanded the return of my pets......they called someone, i dont know who she was, but she claimed they werent finished...(maybe they would be if employees didnt take breaks while with clients?)...."Dawn" printed up my receipts and instructed me to pay for the services before they gave me my dogs....when i returned i asked "Dawn" to give me my dogs and she refused, her excuse? "Im not a groomer'......i told them i had to be to class at 6 o'clock and since it wasnt until 10, could i leave my pets overnight...they quickly said no....."Gail" kept giving me nasty looks the entire time
Reason of review: Poor customer service.
Monetary Loss: $83.
Preferred solution: Price reduction.