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My family had the worst experience with a groomer at the PetCoach in Poway. The groomers name is Alissa.

We took our poodle there to get a hair cut as it was more convenient for us since he was doing his training there and still regret to this day. The pet training is excellent by the way, but the grooming service is just terrible. The staff is poorly training and just cannot do a decent hair cut. Instead, they just shave your dog.

Our dog was completely shaved and looks terrible! He looked so different that my child bursted in tears when he saw our dog shaved completely from head to toe. We were so upset and tried to talk to management, but they just dont care. PetCoach is a large company, so customer service seems to be unimportant to them.

All they said was that the groomer was going to call us back, but she never did. I would expect at least an apology for putting our child through so much stress.

Im sure that the company wouldnt care about losing a customer, but we will certainly never take our dog back there EVER again. I would recommend that people think twice about taking their dogs there and stay away from the groomer Alissia as she seems to be an entry level groomer, with absolutely no experience

Product or Service Mentioned: Petco Dog Grooming Service.

Preferred solution: Apology.

Location: 13375 Poway Road, Poway, CA 92064

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#1977483

We're sorry to hear you're unhappy with your poodle's new do, Lu. We have a 100% satisfaction guarantee, and recommend either reaching out to the store leader, or contact us at 1 (877) 738-****, so we can help to make things right. Thank you!

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