Burlington, Washington
1 comment

Numerous times recently I have ordered items from Petco.com and been jerked around. they offered 5x rewards points on all online purchases at the end of November.

Then refused to honor the advertisement until I complained to the BBB and the FTC.

Once they finally caved and awarded me the points they offered, now they don't have the items that I order and have been told by their customer service they won't be available for over a month, in other words after my reward dollars expire. DONT USE PETCO.

Product or Service Mentioned: Petco Advertisement.

Reason of review: Order processing issue.

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Hi there. We're sorry to hear about your recent experience and we'd like to help.

Please email us your phone number and order number at PTPsupport@petco.com and we'll do our best to make things right. Thank you!