Delaware, Ohio
5 comments
Featured Not resolved

I had a scheduled for two months to have my dog groomed.I showed up for the appointment and was told I wasn't scheduled for that day.

I told them I had a card that showed my appointment time for that day and time. I was told I had to reschedule my appointment. This wasn't my mistake it was theirs. The lady was not apologetic.

I will never go back there again. I was a customer for almost a year. I cant just go in another day.

That's why I made the appointment two months in advance.Christi Willis shebdeviled48@gmail.com

Review about: Petco Grooming Services.

I didn't like: To be turned away because of the groomers mistake.

Review #724019 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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Anonymous
#1058428

You really do owe Petco and apology.The business you're upset with is in no way related to Petco.

A cursory internet search shows the façade of the building at that address and it's not a Petco.

As other commenters have asked: Are you sure you were at the right place?Either way, you need to pull this complaint.

ransom
#1056480

You owe Petco an apology, your appointment was at 'The Groom Room'.

KevinRichardson
#1055049

You're complaining about Petco, but the card is for Pet Supplies Plus. Are you sure you went to the right place?

Petco
San Diego, California, United States #1054399

Hi there.We're sorry to hear about your recent grooming experience.

Please call our customer support at (888-824-7257) so that we can look into this further.

We look forward to hearing from you.Best wishes

Anonymous
to Petco #1062670

Wow, a form apology to someone who is complaining about the wrong place. And I bet you're surprised about high turnover, too. Try standing up for your employees when they didn't do anything wrong for once.

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