Delaware, Ohio
Featured Not resolved
6 comments

I had a scheduled for two months to have my dog groomed. I showed up for the appointment and was told I wasn't scheduled for that day.

I told them I had a card that showed my appointment time for that day and time. I was told I had to reschedule my appointment. This wasn't my mistake it was theirs. The lady was not apologetic.

I will never go back there again. I was a customer for almost a year. I cant just go in another day.

That's why I made the appointment two months in advance. Christi Willis shebdeviled48@gmail.com

Reason of review: Poor customer service.

Petco Cons: To be turned away because of the groomers mistake.

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Anonymous
#1058428

You really do owe Petco and apology. The business you're upset with is in no way related to Petco.

A cursory internet search shows the façade of the building at that address and it's not a Petco.

As other commenters have asked: Are you sure you were at the right place? Either way, you need to pull this complaint.

ransom
#1056480

You owe Petco an apology, your appointment was at 'The Groom Room'.

KevinRichardson
#1055049

You're complaining about Petco, but the card is for Pet Supplies Plus. Are you sure you went to the right place?

Petco
#1054399

Hi there. We're sorry to hear about your recent grooming experience.

Please call our customer support at (888-824-7257) so that we can look into this further.

We look forward to hearing from you. Best wishes

Anonymous
#1062670
@Petco

Wow, a form apology to someone who is complaining about the wrong place. And I bet you're surprised about high turnover, too. Try standing up for your employees when they didn't do anything wrong for once.

Anonymous
#1595213
@Anonymous

Hahahaha stand by their employees... That's rich.

Petco hates its underpaid store employees. Or partners as they call them.