180 Conston Ave, Christiansburg, VA 24073
Not resolved
3.6
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money
1 comment

At the Petco in Christiansburg, Virginia, there was nobody to help with selecting new cat food brands I was interested in buying, but I found approximately $20 worth on my own. However nobody was at the checkout counter when I wanted to pay & leave.

Spent 15 minutes waiting & looking for someone to help. Another woman came in line behind me, & immediately someone who knew her at the grooming desk called to her offering to help.

This person had seen me waiting & said nothing.

I walked out leaving the food on the counter. Great looking store with poorly managed employees.

Product or Service Mentioned: Petco Customer Care.

Reason of review: Poor customer service.

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Petco
#1701098

Hi there. Thank you for bringing this to our attention and we do apologize for the lack of assistance during your visit. We will share your feedback with our team.