180 Conston Ave, Christiansburg, VA 24073
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money
1 comment

At the Petco in Christiansburg, Virginia, there was nobody to help with selecting new cat food brands I was interested in buying, but I found approximately $20 worth on my own. However nobody was at the checkout counter when I wanted to pay & leave.

Spent 15 minutes waiting & looking for someone to help. Another woman came in line behind me, & immediately someone who knew her at the grooming desk called to her offering to help.

This person had seen me waiting & said nothing.

I walked out leaving the food on the counter. Great looking store with poorly managed employees.

Product or Service Mentioned: Petco Customer Care.

Reason of review: Poor customer service.

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Hi there. Thank you for bringing this to our attention and we do apologize for the lack of assistance during your visit. We will share your feedback with our team.