Staunton, Illinois
Not resolved
5 comments

Brought my dog to be groomed at Petco in Edwardsville Ilinois.It was his second time there. The groomer I had previously took off that day and cancelled my appointment.

The sub took my dog. I had the most expensive treatment Best of Show and Shedless.She said the shedless treatment would be an extra 25 minutes. The first time I was there it took two and a half hours. This time I saw the groomer out in front of the store smoking after an hour.

My dog was returned to me wet, dazed and unfinished. I also had to pay first.

Never again.

Product or Service Mentioned: Petco Grooming Service.

Monetary Loss: $71.

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Anonymous
#1224944

You know that groomers don't groom dogs straight through right? There's a period of time where dogs have to dry before you do anything. Sorry you think people aren't allowed to take breaks.

Anonymous
#113690

Has it ever occurred to anyone that grooming is a skill that Petco does not pay enough for? You take your dogs to be groomed, because you can't do it yourself. I am sure it pays just over minimum wage, which is sadly not enough to care.

Anonymous
#109209

lady you are nuts. didnt know people arent allowed to take beraks.

and whhy are you stalking them waiting outside the store? let them do thier job

Anonymous
#92564

4 hrs, groomer on multiple smoke breaks, cut my puppy's hair way too short, never again!

Anonymous
#90543

Unfortunate, however dont blame it on all Petco's cause the one i go to does well with my dogs. I think the groomer was the problem, bad employee.