I visited the Petco located in Conroe yesterday. I asked for a Lion's Mane for my Pom.
But I said specifically that I did NOT want his fur trimmed down to his skin. I asked for a a short coat to be left. I also wanted his nails trimmed and buffed. He was in their kennels for 4 hours before they finally got to him.
When I picked him up I almost started crying right then and there. He had absolutely NO fur left on his body. The lady that groomed him told me that what I had asked for was not communicated to her and that she could give me $5 off. I told them that I was completely unhappy and that was not acceptable and I should not have to pay for something I did not ask for.
I went inside to talk to a manager. While I was talking to him I noticed his nails had not been clipped. So back we went to have that done. At that point they started degrading me by telling me that my pet was a biter and has fleas...LIES.
I explained to them my pet was totally an inside dog. He is potty pad trained and NEVER goes outside of my apartment. They began to tell me how apartments are notorious for fleas. OMG!!!
I was so pissed off I was shaking. Back to the manager. After all was said and done I paid $26 instead of $56 but still feel like I have been completely wronged. After I got home I spent the weekend trying to get rid of fleas from his body.
I read in Pom book that taking trimming a Pom down to his skin can damage his hair follicles and that his hair could possibly not ever look the same as before.
Neddless to say, I am very upset and will NEVER go to Petco again. I will tell everyone I know about my horrible experience and will NEVER recommend Petco to anyone.