My Bichon Brise was injured at petco grooming on 02/06/2016

My boy Sammy, five year old Bichon was groomed on 02/06/2016 , I was told they may need to cut his hair short due to knots on his fur, I said it was okay, not thinking of what was about to happened.Dropped the dog off at the Springfield mass area at 1:00 pm for a grooming session that always took three or so hours before I needed to pick him up.

I receive a call in a little over two hours telling me he was ready. When I pick him up he was shaking, his hair looked very very back very short and so obviously un even. Brought him home, and the poor thing wouldn't sit. The next day I check his behind and noticed his anus was cut.

I am so upset and feel so much anger. I need advise people. I took photos of him and hen ever looks like this, uncomfortable and in pain.

I was going to snap a picture of his anus but thought it may be inappropriate.Please help A.S.A.P

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Discounts and Special Offers
Layout of Store
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Customer service

Reason of review:
My dog was injured
Monetary loss:
Product or service
Petco Grooming Services
Review category
Pet Stores
review #786197 by
Had an experience with Petco? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Mar 19 #1130164

Have the injury documented by a vet and sue Petco and the groomer separately.

1 1 Reply

Feb 08 #1108606

Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-7257) so that we can look into this further. We look forward to hearing from you and we hope Sammy feels better soon.

0 1 Reply

Feb 08 #1108612 Springfield, Massachusetts

Tried calling , phone rang off the hook.
Going to try tomorrow f I receive the same results or no agreement on this horrible situation I will post this via Facebook and ask all my friends and there friends to share it and spread the word.
I'm asking for the individual who did this to be relocated and to be reimbursed for losses.
Thank you in advance.

1 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Petco. However, many companies do monitor reviews on our site.

You were reading a complaint about Petco.
Filing a new complaint about