100% full Not resolved
2.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Website
4 comments

My boy Sammy, five year old Bichon was groomed on 02/06/2016 , I was told they may need to cut his hair short due to knots on his fur, I said it was okay, not thinking of what was about to happened.Dropped the dog off at the Springfield mass area at 1:00 pm for a grooming session that always took three or so hours before I needed to pick him up.

I receive a call in a little over two hours telling me he was ready. When I pick him up he was shaking, his hair looked very very back very short and so obviously un even. Brought him home, and the poor thing wouldn't sit. The next day I check his behind and noticed his anus was cut.

I am so upset and feel so much anger. I need advise people. I took photos of him and hen ever looks like this, uncomfortable and in pain.

I was going to snap a picture of his anus but thought it may be inappropriate.Please help A.S.A.P

This reviewer shared experience about "my dog was injured" and wants this business to read this review and look into the issue (if any) as the author lost $2750. Edgardo2016 is overall dissatisfied with Petco and uploaded picture s. The most disappointing about petco grooming service at Petco was customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

This person also mentioned the following company Petco that you may also consider. Also, you can continue reading comments about Petco.

Check out the best and the worst companies in Pet Stores category for more informed decision or compare Petco to other companies on our site.

Had an Experience with Petco?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1293076

Your dog was clipped with a #5 and that's not short.Nicking the anus area however, is something that should've been mentioned to you.

Within 48 hours make sure to go to your Vet and get a statement.Best wishes

Anonymous
#1130164

Have the injury documented by a vet and sue Petco and the groomer separately.

Petco
#1108606

Hi there.Thank you for bringing this to our attention.

Please call our customer support at (888-824-7257) so that we can look into this further.We look forward to hearing from you and we hope Sammy feels better soon.

Anonymous
to Petco Springfield, Massachusetts, United States #1108612

Tried calling , phone rang off the hook.

Going to try tomorrow f I receive the same results or no agreement on this horrible situation I will post this via Facebook and ask all my friends and there friends to share it and spread the word.

I'm asking for the individual who did this to be relocated and to be reimbursed for losses.

Thank you in advance.

You May Also Like

Petco - They Sliced My Dog Everywhere!!!!!! Petco "I have a Black Russian Terrier......very large dog. Have gone to the Fairfield location since he was a puppy and had a great groomer. She left. Since she left, he's..." Read more Petco's Negligence and the Abuse by the Grooming Department Petco "To summarize the past few months please see the email below that I wrote to Petco in March. I have yet to receive a response from them. My mom has..." Read more Petco Scam Petco "On Sunday July 1, 217 Petco provided false advertisement on their website. Clawsome Cat tree was normally $149.99, Petco listed price was $2.99 Pure Bliss cat tree was normally 149.99,..." Read more Petco - Blind dog "falls" off grooming table! Petco "I took my doggie to Petco for nail trimming and while I was there I asked about a bath and ear cleaning. I agreed to have her bathed and such...." Read more Somertime Pool Repair Somertime Pool Repair "I brought a brand new pool heater from them and had them installed September 2015, the pool heater leaking a lot of water after I came back from vacation this..." Read more Swift Transportation - Write up Swift Transportation "Here's what you get if you have a 37% load acceptance. I'm not sure exactly why I received this write-up. But they nonetheless,they had to write me up for something...." Read more COMCAST BILLING SCAMS/WORDPLAY/MINDF**K Comcast "I am disputing Comcast now. I transferred service and only owed $67. However, they have me owing $158 from old residence and have given me numerous lies to explain the..." Read more Soocial Media - Soocial.media aka beppromotions scam Soocial Media "beppromotions started scamming kickstartercampaigns under a new domain name, but the exact same website and scam. Still claiming to be USA based (in fact based in Russia), they approach me..." Read more