Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
1 comment

I'm a Petco customer I bring my dog (Bunny) for grooming.

I made an appointment for Bunny for April but for an unrevealed reason, I had to cancel that appointment. I did it online, and I did not receive a confirmation that the appointment was to cancel, so I decided to go to the store and rescheduled the appointment.

So first the groomer was working, and I could see that through the window, and he saw m, and so I waited but after five minutes or more I tapped on the window. She shrugged and shoulders signaling me to wait, okay I did. Now finally she approached the register had a tune in her voice like register (could you see I was working) the idea that tapped on the window.

I wanted to make sure the appointment was canceled she asked for my phone number, and then she said Bunny won't be able to come back to this store for grooming. I said cool and left.

I didn't ask the reason for that I did not want to be rude, so I just left.

Now that is not the reason for this email. In January the groomer Sunny saw charged me 80+ dollars to groom this small dog and his third time going to this location. He is in the system

Sunny is a Miniature Poole/Toy Poole he weighs 8 pounds I mean she did not do his (paws)nails or his ears.

So I asked why so much I just wanted to know it was just a question. His last appointment was in October 2020 that visit was 79.00.

I am not a troublemaker, but I have the right to know what services I am paying for.

I will not go back to that store or location.

She just might take it out on my puppy. I'm very disappointed in the grooming services.


Product or Service Mentioned: Petco Nail Trimming.

Preferred solution: I will visit another location.

Petco Pros: Just asking general questions.

Petco Cons: Groomer poor customer service not allowed to use their services.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Hi there. Thank you for reaching out and we apologize for the experience. Please contact our Customer Support at 1 (877) 738-**** so that we can further assist.

Petco Reviews

  1. 233 reviews
  2. 125 reviews
  3. 81 reviews
  4. 41 reviews
  5. 35 reviews
Petco reviews