Not resolved

We have had a Petco Pals Reward card for nearly 6 months.We shop there frequently and spend A LOT of money.

I have never been able to access my Pals Rewards. I got an email a few days ago saying we had nearly $40 in rewards to claim. I tried to log in, and it said it couldn't process my request at the time. It either says that, or says that it can't retrieve my rewards information.

I emailed customer service and he said I had EIGHT $5 rewards that are expired. I told him I have never been able to access them or use them, so he re-issued them. I STILL cannot access them and I am getting the feeling that I am getting ripped off big time!! You have to spend $100 to get a $5 reward and we have EIGHT expired ones and one or two unexpired ones.

We have spent nearly $1,000 at Petco since July and are not getting our earned rewards.

What a disappointment Petco!Unfortunately there is only one other pet store in our town!

Review about: Petco Pals Rewards.

Review #693055 is a subjective opinion of a user.

5.0
Discounts and Special Offers
Layout of Store
Diversity of Products or Services
Website
Additional Fees
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Petco?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Petco

Thank you for bringing this to our attention. Please call our customer support (888-824-7257) so we can look into this further. Thank you and we look forward hearing from you.

You May Also Like

Review about Petco Fish Supplies from Memphis, Tennessee Petco "Petco Memphis tn Poplar plaza Very unprofessional! Stand in the fish section for 30 minutes;no one came went to get an employee & couldn't find one; THE WORST PETCO I'VE EVER..." Read more PETCO's Negligence or Ignorance Cause my Dog's Death Petco " On Jan. 14th we took our 9-year-old English Bulldog for a bath only. She had no health issues. Within 35-40 minutes from drop off time, Petco called and said we..." Read more My Bichon Brise was injured at petco grooming on 02/06/2016 Petco "My boy Sammy, five year old Bichon was groomed on 02/06/2016 , I was told they may need to cut his hair short due to knots on his fur, I..." Read more Improper care, false advertising, rough treatment, and rude service from Petco Petco "BACKGROUND: I'm currently working on a school project for AP Environmental Science about biodiversity. This is a project that involves different variables, showing our understanding of interdependence, and the study of..." Read more The Source - Logoforwork.com : Outstanding performance during my business logo design The Source "Steve and Mak are the best! I really enjoyed working with Logo For Work, who provided me with a custom logo design in great quality at a great price. The..." Read more Steinhafels Wharehouse Steinhafels "We bought a dining room table. When the dining room table was delivered the delivery team could not have been more rushed to get me to sign off and let..." Read more Peltz Shoes tried to scam me! Peltz Shoes "I purchased a pair of size 8 shoes from Sears online. Sears confirmed receipt of my order. Sears emailed me when they processed my order and shipped my purchase "from..." Read more 123Stores - Unethical Company - Misleading Advertisig 123Stores "I purchased the dinette set reflected in the picture below thru Amazon.com on 5/9/2017 for $389.27. The actual seller was 123Stores.com. When the delivery truck arrived, they only had one..." Read more