I took my puppy in to be groomed at PetCo thinking that because of the high cost I would have no problems and that my poodle would be properly done. They butchered him, they cut him in 4 places on his stomach, told me he was severly matted (he was groomed at PetsMart less than one month prior and he is totally and indoor dog except to go potty).
They did not clean the hair out of his ears, they did not shave his feet, but they took the clippers and they stripped him down when I told them I wanted "fluffy." His coat was so whacked and not even that I had to contact another groomer and have him taken in just to shave him down completely so that when he grows back out he will grow out evenly. It was the worst experience ever. I was told by a groomer that used to work at PetCo that it is not about the quality of your dog and they charge for every little thing they do. They just like to run them in and run them out.
I will not step foot into a place like that ever. The only great thing is I found a professional groomer that will take special care of my little puppy. I told them exactly what I wanted. I hope this will save another dog from such an experience.
My dog goes to the groomer every 4 weeks, because we like him fluffy and don't want him matted.
PetsMart did a better job, but I recommend a personal groomer in place of a large corporation. Best of luck to other pet owners in the future.